Presented by
Danny Cruz, Jan Young, Tara Aldridge
Increase Retention: Strategies for Managed Accounts & Accounts at Scale
About this talk
The ultimate goal is retention, but that destination cannot be achieved without a journey centered around support, trust, and real value delivered to your customers. Discover how your CS teams can balance engaging with customers 1:1 and enabling self-service and scale to protect revenue and set up your next opportunity.
In this session, you’ll learn how to:
- Proactively build relationships with customers to prevent churn
- Build successful programs to support customers at scale
- Track customer health and satisfaction
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