84% of IT leaders believe their organization needs to do more to prepare for the future of CX, according to Zendesk Insights. Additionally, nearly 60% of IT leaders are concerned about how quickly the AI landscape is changing and question their ability to keep up.
This webinar is all about how your organization can address these challenges. Join Vinay Patel, Chief Trust & Security Officer, Zendesk, Josh Bean, Employee Experience Business Lead, Zendesk, Mike Aossey, Sr. Manager, Partner Solutions Architecture, AWS, and Paulette Chafe, Sr. Director, Thought Leadership, Zendesk, as they discuss:
• The role of AI in CX
• How a new generation of customers & employees engage differently with your organization
• The impact of data privacy on personalization efforts
• How AI can safely gain access to data