E-commerce has always been a mainstay for retail organizations, but even more so in the last 3 years as companies attempt to merge the online and in-store customer experience (CX) in a cohesive, consistent way.
However, Zendesk’s annual CX Trends Report, which surveys 1000s of businesses which with they work, indicates that only 20% of these companies have the tools necessary to create this in-sync CX.
Our panel of experts expound upon this notable CX tool gap and discuss how retail companies can leverage artificial intelligence (AI), and specifically generative AI, to assist with this merging of in-store and online experiences.
Join the presentation to stay on the pulse of the rapidly evolving use cases and innovation of gen AI in retail and CX.