ESM: Beyond Jira: Scaling IT impact across the enterprise

In today’s increasingly remote and digital world, it’s a growing, but less common, phenomenon for non-IT teams in the business to have their own service culture. Many teams provide a service - from HR, to marketing, facilities, or legal - but they don’t have service management practices in place. Imagine onboarding to a new company that doesn’t have an IT service desk. How do you get your laptop? Where do you ask questions? The lack of a streamlined process creates a confusing experience for teams working with HR, marketing, and other teams in the business, especially large enterprises. It’s unclear where to submit a request when you need something and even harder to get help. IT has the power to amplify and scale innovation across an organization by empowering other teams to use the principles of ITSM. Join the webinar to learn how all teams can take advantage of the benefits of a service culture and: - Get started quickly and accelerate the pace of innovation with automation, templates, and AI - Reduce reliance on IT for support configuring service desks and setting up services - Create a standard for service across an enterprise, where employees can rely on a common method for asking questions and requesting help