Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service. Jira Service Management empowers teams to respond to business changes and deliver great customer and employee experiences quickly.

In today’s increasingly remote and digital world, it’s a growing, but less common, phenomenon for non-IT teams in the business to have their own service culture. Many teams provide a service - from HR, to marketing, facilities, or legal - but they don’t have service management practices in place.

Imagine onboarding to a new company that doesn’t have an IT service desk. How do you get your laptop? Where do you ask questions? The lack of a streamlined process creates a confusing experience for teams working with HR, marketing, and other teams in the business, especially large enterprises. It’s unclear where to submit a request when you need something and even harder to get help.

IT has the power to amplify and scale innovation across an organization by empowering other teams to use the principles of ITSM. Join the webinar to learn how all teams can take advantage of the benefits of a service culture and:

- Get started quickly and accelerate the pace of innovation with automation, templates, and AI
- Reduce reliance on IT for support configuring service desks and setting up services
- Create a standard for service across an enterprise, where employees can rely on a common method for asking questions and requesting help

ESM: Beyond Jira: Scaling IT impact across the enterprise

Remote and hybrid work as well as new technologies like AI have required HR teams to change how they operate. Learn how Atlassian HR leaders and their teams embraced HR Service Management to adapt to the shifting landscape and continue to deliver great employee experiences in our distributed company.

How Atlassian HR empowers its distributed workforce

Explore how Jira Service Management’s latest AI innovations can help support and IT Ops teams deliver outstanding service at scale. Deep dive into new features like the virtual agent, AIOps alert grouping, AI-powered agent experiences, and more. Learn how your team can cut down on manual, tedious tasks to deliver better support, resolve incidents faster, and accelerate productivity.

Key takeaways:

- Get up to speed on Jira Service Management’s newest AI-powered features.
- Learn tips and tricks for delivering better service experiences using AI.
- Understand the ROI of adopting AI features across Jira Service Management.

Unleashing AI-powered ITSM for support and operations teams

Legacy ITSM solutions are overly complex, expensive, and outdated. Join this fireside chat with Andy McCarthy, General Manager, Technology Engineering, the NRMA to learn why they switched to the modern Jira Service Management solution to respond quickly to Members in their time of need and enable frontline workers with innovative technology to help them deliver exceptional service.
In the current AI-driven world, traditional service management vendors are finding it challenging to keep up. Their costly, complex, and outdated solutions lead to siloes and bottlenecks that hinder customer progress.

Jira Service Management aims to eliminate these ineffective service management practices by enabling high-velocity service management through a modern, AI-powered ITSM solution.

Join our fire-side chat with Andy McCarthy, General Manager, Technology Engineering, NRMA and Zoe Ghani, Head of Product Management, Enterprise Growth and Monetisation (ITSM) at Atlassian on the evolution of their service management approach and their journey towards high-velocity ITSM with Jira Service Management.

Hear from Andy McCarthy on why the NRMA switched from a legacy ITSM solution to Jira Service Management to provide better service by helping their organisation:

Quickly respond to members their time of need
Drive collaboration and dialogue between groups/teams
Enable frontline workers with mobile tools

The NRMA's Journey Towards High-Velocity ITSM

Traditional ITSM solutions are overly complex, expensive, and outdated. Join this webinar to learn why companies are ditching bad service management vendors and switching to Jira Service Management for high-velocity ITSM.
In today’s AI-driven world, traditional service management vendors are struggling to keep pace. Their complex, expensive, outdated solutions create siloes and bottlenecks that slow customers down. Some traditional vendors have even called it quits, announcing end-of-life and leaving customers in the lurch.

Jira Service Management helps put an end to these bad service management practices, unlocking high-velocity service management with a modern, AI-powered ITSM solution.

Join this webinar to hear why companies are ditching their traditional vendor and switching to Jira Service Management to:

Reduce costs and complexity and increase ROI
Future-proof their ITSM with automation, AI, and flexible workflows
Unite Dev, IT Ops, and business teams on one platform
We’ll showcase the product proof points that make Jira Service Management stand out in the ITSM landscape, and share real-world success stories of customers who made the switch.

3 reasons to ditch your traditional ITSM software

Over a period of 2+ years, Northwestern Mutual embarked on a transformational change to standardize how all teams work. Watch their Team '24 session on enterprise portfolio management.

You mix in Jira Align, Jira data, HR data, finance data, stir it up, you get really cool stuff. You can start seeing all kinds of interesting insights into the value delivery flow.” (Jimmy Mei, Senior Director of Program Management)
Over a period of 2+ years, Northwestern Mutual embarked on a transformational change to standardize how all teams work. Watch their Team '24 session to see their journey, plus the payoff.

Watch now to learn how Northwestern Mutual:
Enabled enterprise portfolio management insights and planning capabilities that they never had before
Executed a change from a project-based funding model to a Sustained Funding Initiative with "Investable Structures" and objectives

Jimmy Mei is a Senior Director of Program Management at Northwestern Mutual in Milwaukee, Wisconsin, where he has worked for over 20 years in a variety of technology delivery leadership roles. He is currently leading the Program Management Center of Excellence in the Transformation department, focused on creating enterprise transparency into planned and completed work, demand for teams, and alignment to high level strategy. His past delivery leadership history includes initiatives running the gamut from accelerated underwriting via machine learning based models to the unified communications transformation to over 5,000 home office users.

Northwestern Mutual: Enterprise portfolio management with Jira Align

See why businesses choose Jira Service Management Premium or Enterprise to help them confidently scale and innovate for the future. Learn how AI streamlines workflows, Atlassian Analytics speeds up decision-making, and asset management features offer visibility into your tech landscape, all while maintaining enterprise-grade security.
Enterprises are constantly faced with new challenges - from increasingly complex technology stacks, to globally distributed teams, and significant requirements for security. IT has an important role to play in future-proofing the business, by making sure their technology landscape can scale to meet changing needs, while maintaining security and compliance.

Jira Service Management’s Premium and Enterprise editions allow teams to flexibly scale, prepare for the future, and meet even the most stringent requirements. Join Michael Santos, Senior ITSM Pre-sales Solutions Engineer, and Brooke Fishback, Solution Engineer at Atlassian, for this webinar. You’ll learn why businesses choose Jira Service Management to:

Safeguard users with security features like data residency, SAML single-sign on, and audit logs.
Speed up decision-making with out-of-the-box dashboards that combine data from your dev and ops teams with Atlassian Analytics
Streamline and automate service with an AI-powered virtual agent that delights help seekers and frees up agent time
Gain visibility into your systems with the ability to discover and track assets

Choose Jira Service Management Premium/Enterprise: 5 reasons

Join this webinar to learn why companies are choosing Jira Service Management to lower costs and unite their Dev and IT Ops teams on one platform for faster resolution.
In today’s connected world, incidents happen. Unaddressed - a tiny disruption can lead to frustrated customers and a loss of revenue.

With Jira Service Management, your teams can rapidly respond to, investigate, resolve, and prevent incidents – all on one platform at a lower cost.

Join Shaun Pinney, Senior Product Marketing Manager at Atlassian and Cathi Davey, Principal Solutions Engineer at Atlassian to learn why Dev and IT Ops teams are choosing Jira Service Management to:

Accelerate end-to-end incident resolution
Collaborate across Dev, Ops, and support on one platform
Automate alert & incident actions across products at no additional cost
Reduce total cost of ownership (TCO) with a complete incident management platform

4 ways to elevate incident response with Jira Service Management

Learn how to use Jira Service Management and Jira Software together for seamless DevOps. We’ll share the latest innovations designed to give devs the autonomy to run fast and speed changes through, while ops can rest assured that changes won’t introduce risk to the business.

Need for speed-Uniting Dev and Ops

See the latest AI innovations in Jira Service Management, designed to help you deliver great employee and customer support in today’s digital and remote-first world. We’ll show you how Jira Service Management’s virtual agent can automate and proactively resolve service requests, so your team can focus on providing value to the business. Get a glimpse into new virtual agent advancements including the ability to generate quick replies, summarize conversations, and surface relevant context, like knowledge base articles.

Unveiling Innovations in AI-powered ITSM

Struggling to see a return on investment when it comes to your service management solution? We hear you. From sky-high licensing costs to never-ending deployments and upgrades, we know traditional service management platforms are coming up short of delivering real value to today’s enterprise.

That’s why we commissioned a recent study from Forrester Consulting, The Total Economic Impact™ of Jira Service Management, to calculate how enterprise customers found significant value with Atlassian when it comes to service management. This study calculated that customers:

Realize a total ROI of 277% and $4.1m benefits over a three-year period.
Save $2.0m by replacing their traditional ITSM solution.
See $1.4m in service desk productivity gains for IT and business teams.
Join us and guests from Forrester as we walk through today’s service management landscape, key findings from the study, and customer stories highlighting the move to Jira Service Management.

Can’t join us live? Register above and we’ll send you the on-demand version after it airs.

The Total Economic Impact of Jira Service Management

Learn more about the impact of COVID-19, AI and Incident management

The impact of COVID-19, AI, and Incident Management

Join this webinar how Atlassian & Workato have cut ticket resolution time by 20%.

How Workato used automation to cut ticket resolution time by 20%

Learn how Atlassian uses Jira Service Management for better HR solutions

Service Management for Better HR Solutions

This webinar, Jira Service Management for Software Development Teams, explores how Jira Service Management integrates with your existing Jira software and streamlines the workflows of your development team. 

Featuring Jeremy Cooley, Product Marketing Manager, Atlassian and Cathi Davey, Principal Solutions Engineer, Atlassian, you’ll watch a series of demos showcasing the software capabilities that you can take advantage of in Jira.

Don’t miss this session detailing the latest innovations in Jira.

Jira Service Management for Software Development Teams

Explore how Jira Service Management connects drivers and engineers to build the world's greenest adventure vehicle.

Unlock New Levels of Collaboration: Jira Service Management beyond IT

How Atlassian uses Jira Service Management for better HR solutions

Human Resources

Service Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

How Atlassian uses Jira Service Management for better HR solutions

Presented by

About this talk

More from this channel