Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

Discover how AI can streamline your workday, eliminating inefficiencies and enabling smarter, faster decision-making. Join our webinar to explore best practices for implementing AI, boosting productivity, and future-proofing your workflows. Learn how an AI-first collaboration platform can simplify routine tasks, jumpstart content creation, and keep your priorities on track—all while transforming the way you work.

Key Takeaways:

- Uncover 5 best practices for successful AI implementation.
- Maximize ROI and achieve productivity gains with generative AI.
- Learn how AI adoption can optimize workflows and future-proof your processes.
- See how an AI-first collaboration platform enhances workday efficiency and outcomes.

From implementation to impact: Maximize AI’s potential in your workday

Join Michelle Couture, CX Product Marketing Lead at Zoom, to address a common frustration: inefficient and disconnected customer support. We've all experienced the frustration of repeating details, endless transfers, and unresolved issues.

This session will explore how integrating Unified Communications (UC) and Contact Center (CC) into an AI-driven Total Experience strategy can revolutionize customer support. Learn how seamless data sharing, smarter call routing, and efficient issue resolution lead to happier customers and empowered teams.

Key Benefits:

- Cost Efficiency: Optimize resources with bundled solutions that enhance team collaboration.
- Comprehensive Insights: Access a 360-degree view of customer interactions to drive smarter decisions.
- Improved Collaboration: Enable seamless communication between agents and back-office teams for better service.
- Empowered Teams: Provide tools and connections to boost agent efficiency, satisfaction, and retention.

Discover how an AI-first Total Experience solution can transform your customer support and organizational workflows. Don’t miss actionable insights to improve resolutions, satisfaction, and communication!

Streamlining customer support: Unifying UC, CC, and AI for a seamless total experience

Join to explore how Zoom tackles trust, data privacy, and security in AI implementation. We’ll dig into the controls Zoom provides to help accounts roll out Zoom AI Companion features safely and securely within their organization. Then, hear from Zoom’s Chief Information Security Officer, Michael Adams, and Chief Privacy Officer, Lisa Owings, as they discuss Zoom’s data security, privacy, and compliance strategy, emphasizing the importance of trust in Zoom’s platform.

Zoom’s Approach to AI Privacy & Security

As teams become dispersed, the challenge of maintaining seamless collaboration across time zones, diverse working environments, and varying communication styles has never been greater. But what's truly driving—or hindering—effective collaboration? 

Join Zoom's Leo Boulton, Head of Competitive Market Strategy and Analyst Relations, and Sara Majercak, Research Director, Morning Consult to explore the key findings from our Global Collaboration in the Workplace report, which surveyed nearly 8,000 leaders and employees across 16 countries. We'll delve into the challenges that are holding your teams back, from the overwhelming impact of app overload to the complexities of generational communication preferences. Discover how these issues are affecting productivity, engagement, and communication—and learn actionable insights to transform your global collaboration strategy. 

Key Takeaways:
- Identify the barriers to effective collaboration and understand the impact it has on both leaders and employees. 
- Discover the true impact of app and meeting overload on your team’s collaboration and productivity.
- Understand generational communication preferences to improve engagement and streamline interactions within your teams.
- Explore how incorporating AI into your team’s workflow can drive better outcomes.

The hidden costs of bad collaboration — Findings from our global collaboration report

Reimagine teamwork with Zoom Workplace, an open collaboration platform with AI Companion. your AI-powered collaboration platform.

Learn the basics of Zoom Workplace; an open collaboration platform with AI Companion designed to address the challenges faced by modern businesses. 

Key Takeaways:

- Managing all of your communications from a single app
- Continuing chats before, during, and after the meeting with continuous in-meeting chat
- Translations and multi-language support
- Workflow automation for common tasks and activities 
- Elevating a chat to a phone call or meeting

Reimagine Teamwork with Zoom Workplace

Delivering exceptional customer experiences is essential to building loyalty and trust. With Zoom Contact Center, you can provide prompt, accurate, and personalized interactions through an AI-powered, omnichannel solution.

Join to explore how Zoom Contact Center simplifies customer service with intelligent meeting recaps, personalized self-service tools, and AI-driven features that enhance efficiency and satisfaction.

What You’ll Learn:

- Key features of Zoom Contact Center and how they drive better experiences.
- How AI-powered tools streamline workflows and improve customer outcomes.
- Strategies to personalize self-service and create seamless interactions.

Improve Customer Experiences with Zoom Contact Center

Future-proof your business and forge stronger connections with the unparalleled capabilities of Zoom Phone.

In today’s fast-paced business environment, you need a reliable, integrated, and modern cloud phone solution. Look no further, Zoom Phone is an easy-to-use, reliable, and secure modern business phone system with AI Companion.

What you’ll learn:

- How Zoom Phone connects globally regardless of location, time zone, or device
- AI Companion features can help you feel confident in your phone system
- How Zoom Phone enables secure voice calls across all supported devices

Keep Your Business Connected with Zoom Phone

Imagine spending hours in meetings only to realize that critical action items and key discussions are lost in a sea of notes. Alleviate the need to make sense of it all, and discover a new way to work with Zoom Docs.

Join Zoom leaders to learn how Zoom Docs with AI Companion transforms meeting content into actionable documents, streamlines collaboration, and enhances productivity across your organization. With Zoom Docs, you can bring teams together, share ideas, and get more done.

Key Takeaways:

- Learn how Zoom Docs with AI Companion is built differently than other doc tools and what AI-first means at Zoom.

- Discover how to seamlessly integrate AI-first docs into existing workflows and adapt them to your different team and project needs.

- Explore how Zoom Docs with AI Companion can turn meeting content into actionable documents that save time and enhance productivity.

- Experience a live demo of Zoom Docs to see how easy it is to create, share, and innovate together.

Supercharge collaboration and improve meeting effectiveness with AI-first docs

Traditional phone systems can be costly to maintain, lack scalability, and struggle to support flexible work effectively. It's time to cut the cord on these limitations and embrace a cloud phone solution that not only saves costs but also enhances flexibility, efficiency, and productivity.

Join Zoom's Asiya Gorelik, Product Marketing Manager, Zoom Phone & UCaaS, to learn why it’s time to migrate to the cloud and how Zoom Workplace – an open collaboration platform with AI Companion capabilities – can help future-proof your business. 

Key Takeaways:
- Uncover actionable insights that can help assess your readiness for migrating to the cloud
- Discover how consolidating your communications in a single platform can reduce costs, simplify management, and improve the employee experience
- Explore how to modernize and supercharge your phone communications with Zoom AI Companion

Cut the cord: 5 reasons you should migrate to the cloud

Join us for an insightful webinar as we delve into AI’s transformative impact on enhanced customer experiences. Discover how AI technologies are transforming contact centers, streamlining agent workloads, and fostering more meaningful customer engagements. This session is designed to equip you with actionable insights and strategies to elevate your CX to new heights.

Key Takeaways:

- Gain a deep understanding of the key priorities for contact center leaders in today’s fast-evolving landscape 
- Discover how AI automates routine tasks and provides agents with real-time insights, freeing them to focus on more complex and value-added interactions 
- Learn how AI personalizes customer interactions driving higher satisfaction and loyalty.
- Get a glimpse into the future of contact centers 
                                                                                                                                                                                                                                                                                                 
Don’t miss this opportunity to gain practical knowledge and innovative strategies for leveraging AI to enhance agent efficiency and customer satisfaction. Register now to secure your spot!

Unlocking the future of customer experience

In today’s fast-paced business environment, you need a reliable, integrated, and modern cloud phone solution. Cloud phone providers that can’t keep up with your growing needs lead to missed opportunities and inefficiencies.

Join Zoom's Asiya Gorelik, Product Marketing Manager, Zoom Phone & UCaaS, and Patrick Nowicki, Competitive Solutions Architect to explore the benefits of modernizing your business communications with AI capabilities and understand why it might be time to switch your cloud phone provider. Discover how Zoom Phone’s innovative, AI-powered features can help you feel confident in your phone system, optimize the way you work, empower the modern workforce, and elevate your customer experiences. Learn directly from our experts about what sets Zoom apart from the competition and why so many businesses are switching to Zoom Phone.

Key Takeaways:
- Discover how Zoom Phone’s cutting-edge, AI-powered phone system can revolutionize your communication strategy. 
- Learn how Zoom Phone can help your team save time, stay focused, and enhance their productivity. 
- Understand how Zoom Phone stands out against key competitors like RingCentral and Cisco Webex.
- See how you can use Zoom Phone with Microsoft Teams

Stay ahead with AI: 5 reasons to ditch your old business phone system

In today’s fast-paced business environment, “good enough” doesn’t cut it to deliver exceptional employee and customer experiences. To get best-in-class experiences, businesses leverage multiple providers. But how do you use multiple systems at once without creating friction? 

Join Zoom's Patrick Kelly, Distinguished Architect, to learn how you can best use both Zoom and Microsoft across your organization. We’ll showcase how to reduce friction across your workflows, leverage Zoom’s AI Companion at no additional cost, and reduce your total cost of ownership while increasing business value. 

Key Takeaways:
- Discover how you can address different user needs with best-in-class workflows 
- See how you can lower your total cost of ownership and increase business value  
- Learn which integrations across Zoom and Microsoft are available to you in a demo 
- Identify ways you can increase reliability and reduce friction

How to enable best-in-class, AI-first collaboration with Zoom Workplace and Microsoft

Voice is vital to digital transformation, as it connects the physical and digital worlds. An all-inclusive voice strategy with transcription, messaging, conferencing, video, and analytics can enhance digital experiences for all. But how would we go about inventing collaboration today for a more distributed, cloud-connected workforce?

Join IDC’s Oru Mohiuddin (Senior Research Manager, Enterprise Communications and Collaboration) and Zoom’s Iqbal Javaid (Zoom Phone and Contact Center, SE Lead)  for this informative fireside chat to discover how a platform approach to cloud-based voice strategy can improve engagement, increase productivity, and establish a resilient collaboration strategy for the broader enterprise ecosystem.

What you’ll learn and takeaway from this webinar:
-How should enterprise organizations maintain flexibility amid continuing change in the workplace and workforce?
-What specific challenges would an enterprise face in deploying an integrated UCaaS + CCaaS service?

Modernizing Enterprise Communication: The Power of the Collaboration Suite

Join Matthew Saxon, Chief People Officer at Zoom, and Robin Bunevich, Product Marketing Manager at Zoom, as they weigh in on the biggest challenges facing People & HR Teams as they navigate remote work and the return to office. Learn from Matthew as he shares recommendations for organizations on how to develop keep employee experience in mind, how to provide flexibility and value in hybrid work environments, and maintain a strong feedback culture within your organization.

Zoomtopia Studio: Matthew Saxon on Hybrid Work & Employee Experience

Mu Han, Chief Development Officer at Zoom and Joseph Chong, Head of Product, Solutions, and Industry Marketing at Zoom, share tips on how to have more effective meetings, save time, and increase post-meeting productivity with tools such as Zoom AI Companion’s meeting summary. Mu shares valuable insights on how to maximize employee experience with AI as a Technology Leader, and recommendations on how to keep up with ever-evolving AI breakthroughs.

Zoomtopia Studio: Mu Han on AI breakthroughs & Productivity Tools

Maintaining employee and client experience despite the emergence of remote and hybrid work has been a top priority for executives over the last 3 years. Gary Sorrentino, Global CIO at Zoom, joins Patrick Kelley, Distinguished Architect at Zoom, to discuss their experiences working in a flexible hybrid environment at Zoom, their recommendations for employees looking to improve in-office collaboration, and the extraordinary ways Zoom’s AI Companion can be a supplement to hybrid work.

Zoomtopia Studio: Gary Sorrentino on Hybrid Work & Employee Experience

In the last few years, integrating Generative AI contact center tools into employee workflows is a top priority for many CxOs. Join Ronnie Brant, Head of Solutions GTM Marketing at Zoom, as he connects with Sheila McGee Smith, President & Principal Analyst, McGee Smith Analytics, to discuss how she sees generative AI impacting contact centers of the future, and the remarkable strides AI has made for customer service in the last year. With over 30 years of industry analyst experience, Sheila McGee Smith’s invaluable expertise on Zoom Contact Center’s rapid innovation, with over 600 new features introduced in 18 months, is sure to change your perspective on the future of contact center work.

Zoomtopia Studio: Sheila McGee Smith on Generative AI Contact Center Tools

As companies navigate the rapid innovation and new trends around AI innovation for CX, how are agents themselves impacted? Join Ronnie Brant, Head of Solutions GTM Marketing at Zoom, as he sits down with Zeus Kerravala, Founder and Principal Analyst at ZK Research to learn more about improvements in agent productivity, and the benefits of  organizations using a single integrated platform for their AI and customer experience needs.

Zoomtopia Studio: Zeus Kerravala on CX, AI & Agent Productivity

AI is here, and it will only become more ingrained in our lives as time goes on. So, how do you cut through all the noise and misinformation to extract value from these large language models? And how do you use AI to enhance human connection while recognizing its limitations and exercising caution?

Join us in this webinar featuring AI/Automation Expert Pascal Bornet and Smita Hashim, Chief Product Officer at Zoom, as they discuss how to understand the benefits and risks of AI. This talk covers how:
• Your business can prepare to use AI to strengthen human relationships at your workplace
• Generative AI can reduce stress, improve productivity and unlock innovation
• To help your employees evolve from knowledge workers to insight workers
• To use AI responsibly
• To create an AI task force to develop use cases across departments

Navigating the AI Revolution: The risks & benefits of AI

Artificial Intelligence

Employee Experience

Customer Experience

Customer Journey

Generative AI

ChatGPT

AI Models

Human Resources

GPT-4

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

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Navigating the AI Revolution: The risks & benefits of AI

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