Name: Transform CX with GoTo Connect: A Solution Showcase for Modern Communications
Start: 2025-02-03T19:24:00Z
End: 2025-02-03T19:24:42.000Z
Location: BrightTALK
Rating: 0

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent. 

GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers.

Managing IT environments is becoming increasingly complex in today’s evolving landscape. For MSPs, unpatched systems pose severe risks—not only to your clients’ security and compliance, but also to your business reputation.   

  
Join our webinar to explore the importance of automated patch management – a key component to streamlined operations and scalable business growth.  

We'll cover:  

Why an automated patching strategy is critical for MSPs, and how it helps safeguard customers  

How streamlined patching saves MSPs time and helps improve the customer experience  

Considerations for building out a patch management strategy

Scale Your MSP: Automated Patch Management

Rescue is amplifying its capabilities like never before with three new supplemental feature packages: AI, Security, and Translation. There’s never been a better time to take advantage of all the extras Rescue has to offer. 


New Package Facts & Features: 

Security: 

Device-based Restricted Access Package 

IP-based Restricted Access Package 

Generic Enterprise Domain  

Company Pin Code Validation  

Allowed Hosts for External Pin Entry   

AI:  

AI Session Summary 

AI Device Analysis 

AI Screen Analysis 

AI In-Session Recommendations  

Advanced Integration with ServiceNow  

Translation: 

Live Chat Translation 

Live Screen Translation

Extend the Power of Rescue: A Look into Supercharged Functionality

Providing best-in-class customer support is no easy feat, especially in an environment where customers expect excellence in each and every interaction. Proficiency across several key metrics is crucial to maximize the potential of your organization’s customer experience. 

This webinar will highlight the AHT (average handle time) metric and, specifically, how to boost it with features like:  

Pre-Session 

Zero-download connection methods 

Screenshare 

Integrations 

In-Session 

Session insights 

Session collaboration 

Multi-session handling 

Canned chat responses

Lowering AHT with Your Remote Support Tool

Providing best-in-class customer support is no easy feat, especially in an environment where customers expect excellence in each and every interaction. Proficiency across several key metrics is crucial to maximize the potential of your organization’s customer experience. 

This webinar will highlight the CSAT metric and, specifically, how to boost it with features like: 

Support Platform Customization 

Connection Method Optionality 

Branding 

Post-Session Surveys

Boosting CSAT with Customization

Learn more about the current challenges in customer support, how remote support and visual engagement can help, and the importance of FCR to tie it all together. 

In this webinar, join product experts as we review topics such as: 

Why track customer support metrics? 

What is FCR and why is it important? 

What challenges hinder FCR? 

What is remote support and visual engagement ? 

How can remote support and visual engagement help address these challenges?

Boosting FCR with Remote Support & Visual Engagement

In today's evolving threat landscape, MSPs face the dual challenge of protecting client environments while building sustainable revenue streams.  

Join this webinar as we discuss the intersection of security and business growth by leveraging endpoint management products with zero trust architecture and expanding your services with Mobile Device Management (MDM). Topics we'll cover include:   

• An overview of the zero-trust model   

• What zero trust looks like in an endpoint management solution   

• The what and why of MDM for MSPs

Scale Your MSP: How to Use Zero Trust and MDM for Profitable Securit

What does it take to build trust, win customers, and securely boost efficiency in the MSP space? Join us to hear how Helpdesq, a successful MSP, puts people, not technology, at the center of their strategy.   

  

In this short, 30-minute webinar, you’ll learn:   

  

How Helpdesq’s people-first approach sets them apart in the MSP industry.   

How Helpdesq uses LogMeIn Resolve to increase efficiency and drive customer loyalty   

How Helpdesq  plans to use AI and MDM (Mobile Device Management) to future-proof their business  

Whether you want to refine your business strategy, streamline workflows, or explore new technology opportunities, this webinar will give you actionable insights to boost your MSP success.

Scale your MSP: Helpdesq’s Success Story

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure.  

Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. 

View this 15-minute walkthrough demonstration to see the features and functionality that LogMeIn Resolve can offer you!

LogMeIn Resolve: Product Overview Demonstration

Join us for AI Unleashed – a fireside chat with our product and engineering leaders – as they dive deep into the evolving role of artificial intelligence in IT support, data privacy, and beyond.  

Explore the full spectrum of AI applications that go far beyond ChatGPT, as industry experts discuss innovative use cases, privacy challenges, and strategies to measure AI’s return on investment.   

Don’t miss this opportunity to gain actionable insights and prepare for the future of AI-driven IT!

AI Unleashed: Exploring the Technology, the Applications, and the Possibilities

As Artificial Intelligence (AI) begins to reshape IT support, understanding its impact and navigating adoption challenges is key to staying competitive.  

In this webinar, LogMeIn Resolve experts use industry research to explore the current landscape of AI in IT, focusing on benefits, barriers, and opportunities for growth. 
 
During this 45-minute presentation, our speakers draw from surveys of IT professionals and Managed Service Providers to discuss: 

Growing optimism about AI’s ability to enhance IT operations 

Key challenges, including data privacy, staffing, and integration complexity 

How IT teams and MSPs are preparing for the future of AI

The Future of IT Support: A Guide to Leveraging AI for Success

You don’t need to be a large organization to benefit from a mobile device management (MDM) solution. Whether you’re handling smartphones, tablets, laptops, or other devices – in the office or remotely – this webinar will show how businesses of all sizes can easily track, manage, and secure their endpoints. 
 
Join this session to discover how LogMeIn Resolve MDM can provide flexible support across all devices necessary to run your modern workplace. 
 
 

In this 1-hour webinar, our product experts cover: 

An overview of mobile device management 

The benefits of MDM in today’s IT departments 

Solutions to help you secure your mobile devices 

How to integrate MDM in your organization.

Migrating to Modern IT with Mobile Device Management

Exceptional customer service is about more than solving problems—it's about personalized, proactive experiences. 

In this session, explore how GoTo Connect’s AI can streamline operations, improve key metrics like CSAT and FCR, and boost productivity with tools like AI-generated call summaries and analytics. See how easy and affordable it is for businesses of all sizes to implement AI-powered solutions.

Modern CX with AI for GoTo Connect: A Solution Showcase

As part of ChannelPro’s 2024 Deep Dive Webinar: Doubling MRR with AI, this session, led by Christopher Savio, Sr. Director of Product Marketing at GoTo, dives into how MSPs can harness the power of AI to transform their operations. Learn how AI can take your MSP from reactive to predictive by exploring:

• Why AI adoption is no longer optional to be competitive in today's market  
• Examples of how AI can automate routine tasks and boost your bottom line  
• Strategic implementations of AI across your entire support journey  
• Demonstration of AI capabilities in Resolve  

Catch the recording to learn how Resolve’s AI features can enhance your service delivery, streamline workflows, and drive greater margins.

Navigating AI - Strategies to Transform MSP Service Delivery & Profitability by GoTo

In today's evolving threat landscape, MSPs face the dual challenge of protecting client environments while building sustainable revenue streams. Join this webinar as we discuss the value and potential business impacts of an RMM solution with zero trust architecture and expanding your services to Mobile Device Management (MDM). Topics we'll cover include:

• An overview of the zero trust model
• What zero trust looks like in an RMM solution
• The what and why of MDM for MSPs
• Hands-on demo of these features and more

The MSP Path to Profitable Security: Leveraging Zero Trust and MDM for Enhanced Customer Value

Mark your calendars for our upcoming live Q&A session! 

This is your exclusive opportunity to connect with our experts and get your questions answered in real time. Don’t miss out on this exciting chance to engage directly and gain valuable insights.

Featuring:
Attila Török, CISO, GoTo
Anand Rajaram, VP of Product, GoTo
Csaba Jaromi, Senior Director, Solutions Consulting, GoTo
Chris Savio, Director of Product Marketing, GoTo
Mike Gutierrez, Director, ITSG Strategy and Solution Consulting, GoTo

The Future of IT: Ask the Experts!

With recent cyber attacks against remote IT tools making headlines (1,2,3), it’s crucial for every organization to understand the risks and assess the security of their IT support solutions.  
 
“Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats” is a must-attend webinar for IT technicians, managers, and business leaders seeking to fortify their infrastructure and safeguard employees and customers.  

In this short, 45-minute discussion, we’ll cover: 

* Recent cyber threats: Get insights into the latest attack trends and areas security leaders are monitoring.  
* Managing security risks: Learn about the potential security risks in remote tools and how to mitigate them.  
* IT tool must-haves: Get actionable advice on how to evaluate, deploy, and manage IT support tools securely.  
 
Don’t wait—register today to start bridging the gap in your IT security approach!

Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats

What's more important than cybersecurity? When it comes to businesses today, not much! Join a select group of security leaders for a lively discussion involving practical strategies and expert insights essential to the cybersecurity success of your organization and your customers.

You'll learn:
* Zero trust principles and practices
* Cloud security posture management tactics
* Building programs with security orchestration, automation, and response (SOAR)
* Leveraging AI to enhance your security posture

CISO Roundtable: Real-world Cybersecurity Strategies That Work

In today’s competitive market, excellent customer experience (CX) is key to business success. 
 
In this 45-minute session, GoTo experts will explore how to enhance CX using AI-driven automation, multi-channel communication, and data insights. Discover how the right tools and strategies can help you deliver personalized, seamless experiences and drive continuous improvement.

Transform CX with GoTo Connect: A Solution Showcase for Modern Communications

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Transform CX with GoTo Connect: A Solution Showcase for Modern Communications

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