Name: Navigating AI - Strategies to Transform MSP Service Delivery & Profitability by GoTo
Start: 2024-12-13T18:20:00Z
End: 2024-12-13T18:20:22.000Z
Location: BrightTALK
Rating: 0

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent. 

GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers.

In today's evolving threat landscape, MSPs face the dual challenge of protecting client environments while building sustainable revenue streams.  

Join this webinar as we discuss the intersection of security and business growth by leveraging endpoint management products with zero trust architecture and expanding your services with Mobile Device Management (MDM). Topics we'll cover include:   

• An overview of the zero-trust model   

• What zero trust looks like in an endpoint management solution   

• The what and why of MDM for MSPs

Scale Your MSP: How to Use Zero Trust and MDM for Profitable Securit

What does it take to build trust, win customers, and securely boost efficiency in the MSP space? Join us to hear how Helpdesq, a successful MSP, puts people, not technology, at the center of their strategy.   

  

In this short, 30-minute webinar, you’ll learn:   

  

How Helpdesq’s people-first approach sets them apart in the MSP industry.   

How Helpdesq uses LogMeIn Resolve to increase efficiency and drive customer loyalty   

How Helpdesq  plans to use AI and MDM (Mobile Device Management) to future-proof their business  

Whether you want to refine your business strategy, streamline workflows, or explore new technology opportunities, this webinar will give you actionable insights to boost your MSP success.

Scale your MSP: Helpdesq’s Success Story

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure.  

Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. 

View this 15-minute walkthrough demonstration to see the features and functionality that LogMeIn Resolve can offer you!

LogMeIn Resolve: Product Overview Demonstration

Join us for AI Unleashed – a fireside chat with our product and engineering leaders – as they dive deep into the evolving role of artificial intelligence in IT support, data privacy, and beyond.  

Explore the full spectrum of AI applications that go far beyond ChatGPT, as industry experts discuss innovative use cases, privacy challenges, and strategies to measure AI’s return on investment.   

Don’t miss this opportunity to gain actionable insights and prepare for the future of AI-driven IT!

AI Unleashed: Exploring the Technology, the Applications, and the Possibilities

As Artificial Intelligence (AI) begins to reshape IT support, understanding its impact and navigating adoption challenges is key to staying competitive.  

In this webinar, LogMeIn Resolve experts use industry research to explore the current landscape of AI in IT, focusing on benefits, barriers, and opportunities for growth. 
 
During this 45-minute presentation, our speakers draw from surveys of IT professionals and Managed Service Providers to discuss: 

Growing optimism about AI’s ability to enhance IT operations 

Key challenges, including data privacy, staffing, and integration complexity 

How IT teams and MSPs are preparing for the future of AI

The Future of IT Support: A Guide to Leveraging AI for Success

You don’t need to be a large organization to benefit from a mobile device management (MDM) solution. Whether you’re handling smartphones, tablets, laptops, or other devices – in the office or remotely – this webinar will show how businesses of all sizes can easily track, manage, and secure their endpoints. 
 
Join this session to discover how LogMeIn Resolve MDM can provide flexible support across all devices necessary to run your modern workplace. 
 
 

In this 1-hour webinar, our product experts cover: 

An overview of mobile device management 

The benefits of MDM in today’s IT departments 

Solutions to help you secure your mobile devices 

How to integrate MDM in your organization.

Migrating to Modern IT with Mobile Device Management

In today’s competitive market, excellent customer experience (CX) is key to business success. 
 
In this 45-minute session, GoTo experts will explore how to enhance CX using AI-driven automation, multi-channel communication, and data insights. Discover how the right tools and strategies can help you deliver personalized, seamless experiences and drive continuous improvement.

Transform CX with GoTo Connect: A Solution Showcase for Modern Communications

Exceptional customer service is about more than solving problems—it's about personalized, proactive experiences. 

In this session, explore how GoTo Connect’s AI can streamline operations, improve key metrics like CSAT and FCR, and boost productivity with tools like AI-generated call summaries and analytics. See how easy and affordable it is for businesses of all sizes to implement AI-powered solutions.

Modern CX with AI for GoTo Connect: A Solution Showcase

In today's evolving threat landscape, MSPs face the dual challenge of protecting client environments while building sustainable revenue streams. Join this webinar as we discuss the value and potential business impacts of an RMM solution with zero trust architecture and expanding your services to Mobile Device Management (MDM). Topics we'll cover include:

• An overview of the zero trust model
• What zero trust looks like in an RMM solution
• The what and why of MDM for MSPs
• Hands-on demo of these features and more

The MSP Path to Profitable Security: Leveraging Zero Trust and MDM for Enhanced Customer Value

Mark your calendars for our upcoming live Q&A session! 

This is your exclusive opportunity to connect with our experts and get your questions answered in real time. Don’t miss out on this exciting chance to engage directly and gain valuable insights.

Featuring:
Attila Török, CISO, GoTo
Anand Rajaram, VP of Product, GoTo
Csaba Jaromi, Senior Director, Solutions Consulting, GoTo
Chris Savio, Director of Product Marketing, GoTo
Mike Gutierrez, Director, ITSG Strategy and Solution Consulting, GoTo

The Future of IT: Ask the Experts!

Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk. 
 
After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives.

Join GoTo thought leaders for this interactive webinar presentation as we discuss:
* First-party research on AI trends for SMB IT teams
* Important implications for agents using AI
* How (and where) to begin using AI-assisted solutions

By the Numbers: How AI Eases IT Overwhelm

With recent cyber attacks against remote IT tools making headlines (1,2,3), it’s crucial for every organization to understand the risks and assess the security of their IT support solutions.  
 
“Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats” is a must-attend webinar for IT technicians, managers, and business leaders seeking to fortify their infrastructure and safeguard employees and customers.  

In this short, 45-minute discussion, we’ll cover: 

* Recent cyber threats: Get insights into the latest attack trends and areas security leaders are monitoring.  
* Managing security risks: Learn about the potential security risks in remote tools and how to mitigate them.  
* IT tool must-haves: Get actionable advice on how to evaluate, deploy, and manage IT support tools securely.  
 
Don’t wait—register today to start bridging the gap in your IT security approach!

Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats

What's more important than cybersecurity? When it comes to businesses today, not much! Join a select group of security leaders for a lively discussion involving practical strategies and expert insights essential to the cybersecurity success of your organization and your customers.

You'll learn:
* Zero trust principles and practices
* Cloud security posture management tactics
* Building programs with security orchestration, automation, and response (SOAR)
* Leveraging AI to enhance your security posture

CISO Roundtable: Real-world Cybersecurity Strategies That Work

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk?   

Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap.

During this 60-minute session, we’ll explore:
* The impact of AI on IT teams 
* How to make the most of today’s AI-assisted tools 
* AI features coming soon for GoTo Resolve

A Look at the GoTo Resolve Roadmap

Join us for AI Unleashed, fireside session that dives deep into the evolving role of artificial intelligence in IT support, data privacy, and beyond. Explore the full spectrum of AI applications that go far beyond ChatGPT, as industry experts discuss innovative use cases, privacy challenges, and strategies to measure AI’s return on investment. Engage in forward-thinking discussions on AI’s future in IT, and learn how these technologies will reshape industries, enhance efficiency, and transform the workforce. Don’t miss this opportunity to gain actionable insights and prepare for the future of AI-driven IT. 

Key discussion topics include:

• AI: More than ChatGPT
• AI and Privacy
• AI in IT Support: Use Cases of Today
• The Right ROI for AI
• The Future of AI

Featuring:
Anand Rajaram, VP of Product, GoTo
Chris Savio, Director of Product Marketing, GoTo
Klaus Krogmann, Director Engineering, GoTo

AI Unleashed: Revolutionizing IT Support, Privacy, and the Future of Technology

In today’s digital landscape with 1 cyberattack every 39 seconds, IT professionals like you rely on GoTo Resolve to keep your devices safe.  

You likely know GoTo Resolve for its trusted remote monitoring and management, access, and support capabilities, but are you aware of all the security benefits it has to offer? 

In this webinar, we’ll unlock security-enhancing features that you may not be using today to help strengthen your defenses and drive your business forward.

Join this session to learn more about the following tools to uplevel your GoTo Resolve experience:
* Antivirus: Monitor and mitigate cyber risk with device scans, diagnostic reporting, and simplified AV solution management
* Endpoint Protection: Stay secure with antivirus definition updates, protection policies, and 24/7 monitoring, powered by Bitdefender 
* Patch Management: Proactively track, test, and auto-install available code changes across applications to combat evolving threats

Security Strategies: Making the Most of Your GoTo Resolve Investment

Join us live as we introduce you to The Future of IT: Harmonizing Support, Security, and Strategy. We’ll kick off with a brief overview of who GoTo is and set you up for success before you embark on your personalized, on-demand journey throughout the day.

Then, at 3:00 PM ET, don’t miss our live Q&A session, where you’ll have the chance to engage with our experts and enter to win a $100 gift card. The winner will be announced after the event, and attendance at the ‘Ask the Experts’ session is required to qualify.

Welcome to The Future of IT: Harmonizing Support, Security, and Strategy

As part of ChannelPro’s 2024 Deep Dive Webinar: Doubling MRR with AI, this session, led by Christopher Savio, Sr. Director of Product Marketing at GoTo, dives into how MSPs can harness the power of AI to transform their operations. Learn how AI can take your MSP from reactive to predictive by exploring:

• Why AI adoption is no longer optional to be competitive in today's market  
• Examples of how AI can automate routine tasks and boost your bottom line  
• Strategic implementations of AI across your entire support journey  
• Demonstration of AI capabilities in Resolve  

Catch the recording to learn how Resolve’s AI features can enhance your service delivery, streamline workflows, and drive greater margins.

Navigating AI - Strategies to Transform MSP Service Delivery & Profitability by GoTo

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Navigating AI - Strategies to Transform MSP Service Delivery & Profitability by GoTo

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