Name: Building KPI’s that Matter: How to Showcase the Value of IT
Start: 2024-05-17T19:25:00Z
End: 2024-05-17T19:25:58.000Z
Location: BrightTALK
Rating: 0

At GoTo, we're making IT easy, anywhere, with remote management and support, and business communication software, unified with one admin solution. We help you get things done simply and securely, so work time can be well-spent and free time can be better spent. 

GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers.

Mark your calendars for our upcoming live Q&A session! 

This is your exclusive opportunity to connect with our experts and get your questions answered in real time. Don’t miss out on this exciting chance to engage directly and gain valuable insights.

Featuring:
Attila Török, CISO, GoTo
Anand Rajaram, VP of Product, GoTo
Csaba Jaromi, Senior Director, Solutions Consulting, GoTo
Chris Savio, Director of Product Marketing, GoTo
Mike Gutierrez, Director, ITSG Strategy and Solution Consulting, GoTo

The Future of IT: Ask the Experts!

Join us for AI Unleashed, fireside session that dives deep into the evolving role of artificial intelligence in IT support, data privacy, and beyond. Explore the full spectrum of AI applications that go far beyond ChatGPT, as industry experts discuss innovative use cases, privacy challenges, and strategies to measure AI’s return on investment. Engage in forward-thinking discussions on AI’s future in IT, and learn how these technologies will reshape industries, enhance efficiency, and transform the workforce. Don’t miss this opportunity to gain actionable insights and prepare for the future of AI-driven IT. 

Key discussion topics include:

• AI: More than ChatGPT
• AI and Privacy
• AI in IT Support: Use Cases of Today
• The Right ROI for AI
• The Future of AI

Featuring:
Anand Rajaram, VP of Product, GoTo
Chris Savio, Director of Product Marketing, GoTo
Klaus Krogmann, Director Engineering, GoTo

AI Unleashed: Revolutionizing IT Support, Privacy, and the Future of Technology

Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk. 
 
After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives.

Join GoTo thought leaders for this interactive webinar presentation as we discuss:
* First-party research on AI trends for SMB IT teams
* Important implications for agents using AI
* How (and where) to begin using AI-assisted solutions

By the Numbers: How AI Eases IT Overwhelm

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk?   

Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap.

During this 60-minute session, we’ll explore:
* The impact of AI on IT teams 
* How to make the most of today’s AI-assisted tools 
* AI features coming soon for GoTo Resolve

A Look at the GoTo Resolve Roadmap

In today’s digital landscape with 1 cyberattack every 39 seconds, IT professionals like you rely on GoTo Resolve to keep your devices safe.  

You likely know GoTo Resolve for its trusted remote monitoring and management, access, and support capabilities, but are you aware of all the security benefits it has to offer? 

In this webinar, we’ll unlock security-enhancing features that you may not be using today to help strengthen your defenses and drive your business forward.

Join this session to learn more about the following tools to uplevel your GoTo Resolve experience:
* Antivirus: Monitor and mitigate cyber risk with device scans, diagnostic reporting, and simplified AV solution management
* Endpoint Protection: Stay secure with antivirus definition updates, protection policies, and 24/7 monitoring, powered by Bitdefender 
* Patch Management: Proactively track, test, and auto-install available code changes across applications to combat evolving threats

Security Strategies: Making the Most of Your GoTo Resolve Investment

What's more important than cybersecurity? When it comes to businesses today, not much! Join a select group of security leaders for a lively discussion involving practical strategies and expert insights essential to the cybersecurity success of your organization and your customers.

You'll learn:
* Zero trust principles and practices
* Cloud security posture management tactics
* Building programs with security orchestration, automation, and response (SOAR)
* Leveraging AI to enhance your security posture

CISO Roundtable: Real-world Cybersecurity Strategies That Work

With recent cyber attacks against remote IT tools making headlines (1,2,3), it’s crucial for every organization to understand the risks and assess the security of their IT support solutions.  
 
“Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats” is a must-attend webinar for IT technicians, managers, and business leaders seeking to fortify their infrastructure and safeguard employees and customers.  

In this short, 45-minute discussion, we’ll cover: 

* Recent cyber threats: Get insights into the latest attack trends and areas security leaders are monitoring.  
* Managing security risks: Learn about the potential security risks in remote tools and how to mitigate them.  
* IT tool must-haves: Get actionable advice on how to evaluate, deploy, and manage IT support tools securely.  
 
Don’t wait—register today to start bridging the gap in your IT security approach!

Securing Remote IT Tools: A Guide for IT Professionals to Mitigate Cyber Threats

Join us live as we introduce you to The Future of IT: Harmonizing Support, Security, and Strategy. We’ll kick off with a brief overview of who GoTo is and set you up for success before you embark on your personalized, on-demand journey throughout the day.

Then, at 3:00 PM ET, don’t miss our live Q&A session, where you’ll have the chance to engage with our experts and enter to win a $100 gift card. The winner will be announced after the event, and attendance at the ‘Ask the Experts’ session is required to qualify.

Welcome to The Future of IT: Harmonizing Support, Security, and Strategy

Today’s support teams need to be able to support any device from anywhere – and businesses are really stretching the limits of what that means. They are supporting a range of customers and employees at varying “tech savvy” levels with agents working from home, at satellite offices, and even out at sea.

Get the inside scoop on unique ways top companies are leveraging remote technology to delight their end-users and drive productivity for their teams.

During this session, we’ll discuss real use cases from our customers covering the problems they needed to solve and how they solved them, including:

- How one Rescue customer supports employees remotely. (Really, really remotely.)
- How tech saves the day when your customers aren’t so tech savvy.
- How one company built a support empire by expanding remote support capabilities over time.

From the Front Lines How Real Companies Use Remote Support

Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk. 
 
After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives. 

Join GoTo thought leaders for this webinar as they discuss: 

- First-party research on AI trends for IT teams 

- Important implications for agents using AI 

- How (and where) to begin using AI-assisted solutions

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk? 
 
Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap. 
 
During this session, we explore: 

- The impact of AI on IT teams 

- How to make the most of today’s AI-assisted tools 

- AI features coming soon for GoTo Resolve

AI for IT: A Look at the GoTo Resolve Roadmap

Businesses worldwide are exploring the potential of AI to fulfill its promise of enhancing customer relationships, boosting productivity, increasing sales, and transforming business models. Join our interactive panel session to explore how AI is reshaping business communications as we know it.

From AI-driven experiences to advanced assistance tools, our expert panel will address these topics and respond to your questions in a live Q&A. Don’t miss the opportunity to maximize the impact of your customer conversations with insights from our panelists.

In this webinar, we’ll discuss:
- How AI is reshaping customer relationships
- Practical use cases and quick wins to benefit from AI today
- Opportunities to scale without sacrificing performance or CX
- Top concerns around ethical use, security, and compliance

How AI is Reshaping Business Communications

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk?

Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap.

During this 60-minute session, we explore:
- The impact of AI on IT teams
- How to make the most of today’s AI-assisted tools
- AI features coming soon for GoTo Resolve

Historically, a remote support tool was associated with solving a single problem – break fix remote support. If this is your thinking, you’re not understanding the power and value of a true remote support solution. Join product experts from Rescue to hear about unique and innovative ways Healthcare organizations can leverage a remote support tool to deliver added business value and solve today’s problems. In this webinar, some of the topics we’ll discuss include:

• Misconceptions of the limited use of remote support
• How remote support’s secure connection offers flexibility and control
• Bridging the gap of different remote support needs in one solution

How healthcare organization can use remote support

In the fast-moving financial world, finding tools and solutions that meet the industry's heightened requirements is not always easy. The financial sector is constantly faced with strict security, data processing, and compliance regulations, along with increasing end-user support expectations and demands. Your organization cannot afford to take risks. Join product experts from Rescue to discuss ways the right tool can safeguard your information, provide frictionless remote support, and more. 

In this webinar, we'll discuss things like how-to:  
   • Meet privacy and security concerns through customizable permissions and access restrictions  
   • Improve operational efficiencies with customizable workflows and integrations  
   • Enhance end-user experience with multi-platform streamlined support and the tools needed to solve issues fast, the first time

Frictionless support the Financial Services industry can bank on

While it's no secret that IT is the lifeblood of an organization, 56% of IT professionals struggle with either being seen as a cost center or not getting an adequate budget. To elevate IT's perception from cost center to strategic partner, IT leaders need to be able to effectively demonstrate the full impact of their efforts on the broader organization.  

Join this webinar with GoTo to discuss:
   
   • Different ways to think about demonstrating the ROI of IT, and tangible strategies for IT leaders 
   • Three unique ways to think about IT impact 
   • KPIs and success stories from IT leaders who have successfully demonstrated the impact of their department's work

Tomorrow’s IT: Driving ROI, Not Costs

Despite headlines about some very large employers forcing all workers back to the office, the world of work has changed forever for most organizations. Whether 100% remote or hybrid, the new reality means that tech teams are supporting colleagues and customers who expect to work from anywhere, at any hour, and with access to anything and everything needed to get the job done.

In this webinar, we examine how changes in the way we work are impacting support organizations and the customers they serve. We’ll discuss how successful teams are adapting to the new ways of working and talk about what’s next. 

You’ll learn:

   • How remote work creates challenges - and opportunities - for IT leaders finding, retaining, and advancing the careers of service and 
     support staff.

  • The implications of changing customer expectations for tech support delivery people, process, and technology.

  • How organizations are changing team structures to effectively serve more customers with smaller, and often remote and hybrid, support 
    teams.

  • How culture and connection can be preserved in a hybrid workplace.

 • How technology, and technology strategies are evolving to address critical existing and emerging support challenges.

How to build a resilient tech support culture

Today, many IT leaders struggle to communicate their business value and how they contribute to an organization’s core strategy. However, to be successful, IT leaders must create a strong narrative that ties how their technologies can deliver on key business outcomes.  By doing so, they will be set up for success to secure a budget for new projects, drive innovation, and elevate their perception from beyond just a cost center to a strategic business partner.

In this webinar we’ll explore:   

- How to craft an impactful narrative to your non-technical stakeholders that demonstrates the value of IT  

- Tips and tricks for building and communicating on KPI’s that matter  

- Success stories from IT leaders who have successfully demonstrated the impact of their department's work

Building KPI’s that Matter: How to Showcase the Value of IT

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Building KPI’s that Matter: How to Showcase the Value of IT

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