Name: Where personalisation and data privacy meet: AI and the customer experience
Start: 2024-01-31T07:14:00Z
End: 2024-01-31T07:14:16.000Z
Location: BrightTALK
Rating: 0

Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

Revolutionize the way you approach virtual production and immerse yourself in a dynamic atmosphere where innovation meets creativity. From cutting-edge technologies to groundbreaking strategies, we'll explore how to elevate your virtual production experience to unprecedented heights. Unlock the secrets to seamless integration of digital tools, immersive environments, and captivating storytelling. 

Whether you're a seasoned professional or just dipping your toes into the virtual realm, this event is designed to empower and inspire. Embark on a transformative adventure that will redefine your digital world!

Transform Your Digital World: Elevating Virtual & Hybrid Event Production

[2024 Zoom Employee Experience Summit]
Panel Discussion

Hear practical insights from industry leaders in APAC on leveraging all-in-one employee experience platform to enhance employee experience and boost productivity. We will also delve into innovative strategies for creating a robust sense of camaraderie between managers and employees alike - while also addressing the importance of maintaining a good balance between productivity and engagement in today’s flexible work environment.

Customer Panel: How to build a World-class Culture to drive employee engagement and  revenue growth

[2024 Zoom Employee Experience Summit]
Demonstration on Workvivo

Intranets have become digital graveyards. Nobody is using them, and customers are paying to maintain them. Next-gen Employee Experience Platforms (EXPs) are taking over. See firsthand how to leverage our community-led internal communications platform to break down communication barriers, foster collaboration, and cultivate a sense of community across your entire organization.

See it in Action: Elevate Next-Gen Employee Experience within the entire workforce

[2024 Zoom Employee Experience Summit]
Keynote on Workvivo:

Explore actionable insights and strategies on how to elevate employee experience in a digital-first environment. Discover innovative approaches in leveraging technology to boost productivity, foster collaboration and community, and ensure employee well-being.

Future of Employee Experience - Enhancing Work Culture & Boost Productivity in a Digital-First Workplace

[2024 Zoom Employee Experience Summit]
Demonstration on Zoom Workplace:

Even if you already have a collaboration suite, we’ll show you how easily Zoom Workplace with AI Companion can integrate with your existing tools, allowing you to leverage time saving productivity features that are included at no additional cost.* 

Get a sneak peek at how you can optimise in-person interactions and boost productivity in flexible work environments.

*AI Companion is included at no additional cost with the paid services assigned to Zoom accounts.

Demonstration: Connecting a Distributed Workforce with Zoom’s AI-First Product Innovations for your business

[2024 Zoom Employee Experience Summit]
Keynote on Zoom Workplace:
To embrace rapid AI innovations and the changing needs of employees, businesses will need to reimagine how their teams best communicate and collaborate, both internally and externally. Explore how Zoom Workplace can enhance or integrate with your collaboration tools in the era of flexible working.

Reimagine Teamwork with AI: Navigating Flexible Working

[2024 Zoom Employee Experience Summit]
Event Opening Remarks

Gain insights into delivering next-gen employee experiences using generative AI, with valuable perspectives on leveraging cutting-edge technology to enhance employee satisfaction, retention, and performance, setting the stage for a future-ready, agile workplace.

2024 Zoom Employee Experience Summit - Event Opening Remarks

Transform your business communications with AI capabilities

In today’s fast-paced business environment, you need a reliable, integrated, and modern cloud phone solution. Cloud phone providers that can't keep up with your growing needs lead to missed opportunities and inefficiencies.

Watch this webinar recording to explore the benefits of modernizing your business communications with AI capabilities and understand why it might be time to switch your cloud phone provider. 

Key takeaways:
• Discover how Zoom Phone’s cutting-edge, AI-powered phone system can revolutionize your communication strategy. 
• Learn how Zoom Phone can help your team save time, stay focused, and enhance their productivity. 
• Understand how Zoom Phone stands out against key competitors like RingCentral and Cisco Webex.

Stay ahead with AI: 5 Reasons to Ditch Your Old Business Phone System

What does future of work look like? At Zoom, we searched the question by asking ourselves - what do customers of the future look like?

Customers of today are already demanding frictionless and personalised experiences from their products and services. As engagement channels continue to evolve, customer experience of tomorrow will inevitably become channel-less. This means that your employees will need to catch customers of tomorrow of any channels your customer chooses, and seamlessly switch from one to another during one single interaction to better serve and support customers.

Join this exclusive live session to learn how Zoom AI-enabled platform can help you start your transformation journey to build the future proof businesses which will empower your employees and delight your customers.

Build a Future-Proof Business for Your Customers of Tomorrow

Artificial intelligence (AI) has saturated the public consciousness. And while countless use cases circulate the web, touting “the best ways to utilize AI” to streamline productivity, how can you really be sure those cases work for your organization?

From building GPT tools for internal teams to integrating AI with collaboration tools and automating content creation, hearing from those who’ve deployed AI first will help you weigh your options.

Watch this session from Zoom’s Work Transformation Summit to hear from the following panel of peers and Zoom customers who are utilizing AI in their everyday workflows to enhance productivity and unlock more potential from their employees:
● Mahesh Ram, Head of AI Products at Zoom
● Michele Buschman, CIO of American Pacific Mortgage 
● Michael Keithly, CIO of United Talent Agency

You’ll gain practical insights on how to introduce, deploy, and measure the effectiveness of AI technology within your organization.

The future of digital transformation: Evolving your business with AI

Have you ever stopped to think about how you spend your 8-hour workday? Because most of us work in distributed teams, the majority of cross-team collaboration involves time-consuming tasks like looping in teammates and sending project updates via emails and chat. 

These constantly churning collaboration channels, ironically, create a productivity drag and take time away from the actual project at hand—or the opportunity to brainstorm new ideas and initiatives.

Enter into this picture artificial intelligence (AI), in which AI and automation-enabled processes free up your time to focus on meaningful business opportunities. 

Watch this recorded keynote address from Zoom’s Work Transformation Summit with Xuedong Huang, Chief Technology Officer at Zoom and Nicholas Thompson, Chief Executive Officer at The Atlantic, to explore the power of integrating AI into workflows and how it can meaningfully elevate employee collaboration and customer experiences.

Reimagine collaboration in an AI-powered world

As businesses navigate the new reality of remote and hybrid work, it’s become clear that traditional measures of productivity no longer hold up. To succeed in this new era, organisations must redefine what productivity means and how it’s measured.

The webinar will discuss how Cloud-Based UCaaS can improve productivity and efficiency in a hybrid era by reducing data siloing, improving collaboration, and providing better data visibility. The role of voice as the foundation of digital transformation will also be explored, empowering teams to work together seamlessly across different locations and time zones.

Don’t miss out on this opportunity to gain valuable insights and actionable tips from our distinguished speakers:

● Nikhil Batra (Research Director, APAC Telecom Practice), IDC
● Nathan Guy (APAC UCaas Strategy Lead), Zoom

By the end of this webinar, you’ll understand how to optimise productivity in a hybrid work environment with the help of the consolidated cloud-first technology approach to collaborate and communicate better.

Accelerate Digital Transformation & Productivity in a Hybrid Era

Get a behind-the-scenes look to learn how we at Zoom approach hybrid work as we showcase our latest workplace innovations to help your business with your return-to-the-office plans during this immersive 1-hour virtual tour. 

Our Zoom Experience Tour offers you insights into the following topics, among others:

●  Calling worldwide via the cloud with Zoom Phone
●  Leveraging Zoom Phone to stay connected everywhere
●  Delivering prompt, and personalized customer experiences that drive loyalty with Zoom Contact Center 
●  Creating effective and inclusive meeting experiences with Zoom Rooms
●  Greeting your guests and employees at the Virtual Reception
●  Booking and using flexible workspaces
●  Brainstorm and plan with the Zoom Whiteboard

Virtual tour: Zoom Experience Center

Hybrid meetings are a crucial aspect of any business especially for those in the Small-Mid business space. Conducting them efficiently in today's world can be challenging, particularly when teams are dispersed. 

Join us for a real-life discussion with GS1 Australia, a SMB barcode provider who successfully implemented Zoom Rooms in their business. GS1 Australia will share their journey of how they transitioned from traditional meeting rooms to Zoom Rooms, the challenges they faced, and the benefits they experienced. 

In this session, you will: 
Discover how Zoom Rooms revolutionized GS1 Australia's business meeting experience 
Learn about the challenges and benefits of transitioning from traditional meeting rooms to Zoom Rooms 
Explore advanced Zoom Rooms features, including wireless screen sharing, digital whiteboarding, and smart meeting rooms 
Enhance your meeting productivity, collaboration, and engagement 
Gain valuable insights and inspiration for implementing or optimizing Zoom Rooms in your small-mid business. 

Whether you're considering implementing Zoom Rooms in your business or looking to optimize your current setup, this session will provide you with practical examples and valuable insights to enhance your meeting experience. Don't miss this opportunity to learn from real-life examples and elevate your hybrid meeting game with Zoom Rooms.

Customer Spotlight: How Zoom Rooms Transformed Your Hybrid Meeting Experience

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 5: Building educational experiences

Building modern educational experiences for students is the key to attracting undergrads to your university from all over the world. But what is “the modern educational experience” and how can your institution meet these expectations?

Join us in this presentation from the Zoom APAC Education Summit 2023 to learn:
• How Zoom enables you to set up a hybrid learning environment within one platform
• How Zoom gives students the autonomy to take charge of their own learning 
• How Zoom brings invaluable data-driven insights to education

Simplifying teaching & learning with Zoom and Canvas LMS

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 4: Empowering student experiences

The top challenge institutions face when trying to deliver great student experiences is being bogged down by legacy systems that fail to integrate with each other. Luckily, institutions have an easy solution to this problem: Zoom

Dive into this presentation from the Zoom APAC Education Summit 2023 to learn:
• How Zoom seamlessly integrates with your existing tools
• How you can use Zoom Events for hosting online university events
• What students are expecting from education in 2023
• How to design the modern student experience

Empower student experiences across your institution

[Reimagine Education Experience: Collaborate, Support and Empower]
Zoom APAC Education Summit - Part 3: From classroom to workplace

Tools like Zoom provide an unprecedented amount of collaboration across classrooms and workplaces. In fact, 98% of the top 50 national universities in the US and 22 of the top 25 largest K-12 school districts in America choose Zoom for their collaboration needs.

There’s a reason “Zoom” is synonymous with collaboration – no one does it better. 

Join us in this presentation from the Zoom APAC Education Summit 2023 to learn:
• How best to take advantage of the Zoom platform
• How to attract more students to your school
• A demo of Zoom Workspace and Zoom for Education

From classroom to workplace - The power of collaboration with Zoom

Contact center agents are utilizing generative AI (GenAI) to anticipate customer needs adding more context and personalization to the contact center—for instance, matching a user’s phone number to their account or identifying about which product they’re inquiring.

However, the key to GenAI success is to be transparent about how and when you’re using GenAI to pull customer data and when someone interacts with an AI tool. Users are sensitive to sharing highly personal information with AI, in healthcare and banking for instance. 

Watch this insightful discussion from Zoom’s Work Transformation Summit on harnessing AI to personalize customer experiences while prioritizing privacy considerations. 

Hear from Melody Brue, VP & Principal Analyst at Moor Insights & Strategy, focused on modern work, alongside Zoom’s Chief Compliance Officer, Lynn Haaland, and Chief Customer Officer, Nick Chong, as they delve into strategies for effectively integrating AI into your customer experience workflow while maintaining a focus on data standards and compliance.

Where personalisation and data privacy meet: AI and the customer experience

Artificial Intelligence

Machine Learning

Data Science

Personalization

Customer Experience

Customer Engagement

Customer Data

Data Privacy

Compliance

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Where personalisation and data privacy meet: AI and the customer experience

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