Presented by
Michael Chen, Pawel Budzianowski, Yina Ye
Applications of Generative AI in the contact center
About this talk
Join Michael Chen (Head of Partnerships) and Pawel Budzianowski (Head of Machine Learning) from PolyAI, and Yina Ye (EMEA Lead for AI Startups) from AWS to learn about how Large Language Models and Generative AI can be used to enhance voice assistant solutions in order to transform the customer experience and operational management of the contact center.
In this talk we’ll showcase how PolyAI is incorporating Generative AI to:
1. Improve how accurately voice assistants understand callers over the phone
2. Increase the level of caller engagement, an ultimately satisfaction, with voice assistants
3. Simplify the way contact center managers extract operational insights about voice assistant performance
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PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.