Transforming Raw Data into Executive Insights: How Calabrio Users Leverage Insights to Achieve Business Intelligence

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Presented by

Craig Todd - Product Manager, Business Intelligence at Calabrio

About this talk

Join us for an in-depth session where you’ll learn from industry expert and self-proclaimed data enthusiast, Craig Todd, on how Calabrio users are evolving from basic reporting to full-scale business intelligence (BI) with Insights, Calabrio’s new AI-powered reporting solution powered by Amazon QuickSight. Discover how out-of-the-box dashboards within Calabrio ONE are empowering contact centers to deliver the timely, actionable information that managers, team leads and executives need to drive strategic decisions. We’ll dive into real-life use cases demonstrating how pre-built dashboards streamline reporting, surface critical KPIs, and transform raw data into a strategic asset. Whether you’re looking to improve operational efficiency, enhance customer experience, or align workforce performance with business goals, this webinar will showcase how powerful, easy-to-use business intelligence tools like Insights can drive data-informed decisions
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