Partner Spotlight: Calabrio scales & reduces operating costs with AWS

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Presented by

Ken Thompson, VP of Engineering, Calabrio

About this talk

Calabrio builds customer engagement solutions for contact center agents who support billions of interactions annually. In this video, learn what they did to support thousands of production databases, easily scale to meet customer demands, all the while reducing millions in costs by leveraging services from Amazon Databases and Amazon QuickSight. About Calabrio: Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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