Name: Case Management Benchmarking Study: Insights on Ethics and Compliance Investigations
Start: 2024-08-27T18:00:00Z
End: 2024-08-27T18:01:00.000Z
Location: BrightTALK
Rating: 0

Investigative case management software to resolve virtually any workplace incident and prevent future vulnerabilities.

This year’s upcoming U.S. election is arguably one of the most emotional and divisive presidential races of our time. Add in the world’s various conflicts, and your workforce is at a higher risk of engaging in conflict due to the strong emotions many are feeling these days. While you can’t necessarily stop people from sharing their opinions, you can create a culture that facilitates respectful conversations. You can also provide them with tools to step in where needed if things get heated. 
 
Join Catherine Mattice, Founder & CEO of Civility Partners, to learn how to manage employee behavior, diffuse incivility during these politically charged times, and create an environment where employees feel safe to speak up. We’ll also cover how managers can foster a psychologically safe workplace, empowering everyone to stand up against incivility.

How to Protect Employees and Promote Speaking Up During an Election

Join us as we talk with leaders in the Equity & Inclusion Office at one of Canada's largest universities, as they share the journey they went on to build a better approach to incident reporting, resolution, and analytics. Learn how McMaster University's Patricia Suleiman and Lenore Lukasik-Foss were able to rally internal support to implement an enterprise-grade case management system, how they made their selection, what was involved in setting it up, and the outcomes they are now seeing as a result.

Speakers:
Patricia Suleiman
Senior Director, Human Rights & Accessibility
Equity & Inclusion Office
McMaster University

Lenore Lukasik-Foss
Director, Sexual Violence Prevention and Response Office
Equity & Inclusion Office
McMaster University

How McMaster University Improved Incident Management with Case IQ

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program. Our final episode focuses on reporting and analytics.

Meric will share how to use historic investigations data to determine policy changes, training updates, and other corrective and preventive measures. He'll talk about being more than just an investigator, and becoming a strategic advisor to leadership.

This series is not what we think you should know. It’s based on real questions that Meric’s attendees have asked him in training sessions. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this series is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s

Episode 3 - Your Top Workplace Investigation Challenges - Reporting & Analytics

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This episode features :best practices in case Investigation management: how to investigate cases in a consistent, thorough, compliant, and timely manner, that also fits with your organizational values. 

Meric will share top tips and tricks for everything from evidence gathering, interview techniques, record keeping and how new technologies including AI can support a faster, more accurate case process. 

Come benefit from the accumulated knowledge of what Meric has learned as a coach, mentor, teacher, and investigator in his 20-plus years of case work.

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 2 - Answers to your Top Workplace Case Management Challenges

Want to level up your employee relations complaint management and  investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This first episode will focus on employee complaints and whistleblowing. Meric will look at best practices for incident intake and triage, including how to efficiently and effectively prioritize incoming reports for investigation, or other resolution based on risk level and case type. 

He'll also touch on the latest learnings around how to build and grow and effective speak up culture, that benefits employees and organizations. 

This series is based on real questions that Meric’s clients and students have asked him in projects and training sessions over the years. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this  is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 1: Answers to your Top Employee Complaint Challenges

In Case IQ’s newest release, we’re rolling out some innovative and helpful product features to improve your case management processes. This webinar will outline and demonstrate the top three new features of the release, including: 
-Pre-built templates to accelerate system setup for investigators 
-Translation Copilot that allows reporters and investigators to communicate with each other in their preferred language, enhancing reporter experience and building trust 
-AI-powered Summarization Copilot, which improves the accuracy, consistency, and efficiency of case summarizes across your organization 

Join us to see our newest features in action and learn how they can make your investigative processes more efficient and effective while reducing organizational risk.

Case IQ Features Update: AI-Powered Translations, Case Summarization & Templates

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers. 

In this webinar, you’ll learn key insights from the study about HR investigations. Our speakers will discuss the potential implications of these initial findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies. 

This webinar will include: 
-Context and methodology of the benchmarking study 
-Initial HR investigation findings 
-Implications of these findings 
-Audience Q&A

Case Management Benchmarking Study Sneak Peek: Insights on HR Investigations

In 2023, California Governor Newsom signed SB 553 into law, requiring employers to implement a workplace violence prevention plan, which includes annual workplace violence prevention training, by July 1, 2024.

Join Emtrain CEOJanine Yancey and Whistleblower Security Founder/Case IQ EVP Strategy Shannon Walker as they outlined how to comply by with SB 553 July 1st and answer frequently asked questions about the bill. 

Attendees will learn practical tips for both the workplace violence prevention plan, as well as the workplace violence training that is required annually as a component of the plan.

Workplace How-To: Complying With CA's New SB 553 Violence Prevention Plan

HR professionals never seem to have enough time. With increasing caseloads, it can be tough to find the resources needed to address each complaint and incident as thoroughly as it deserves. One of the most tedious, time-consuming tasks is writing a final report with all the case details and recommendations for next steps. That’s where an AI-powered copilot can help.

On May 15th at 2PM ET, join Gabriela Snobrova, Chief People Officer at CLEAResult, and Errol Apostolopoulos, SVP Product at Case IQ as they explore how AI can streamline each phase of an HR investigation, including timely and efficient case summarization.

Attendees will learn how using AI for investigations leads to:
-Increased accuracy and consistency in case summaries
-Reduction in manual effort and time savings
-Enhanced decision-making with better data synthesis

Why Your HR Team Needs GenAI-Powered Copilots to Streamline Investigations

If you’re a compliance and risk professional, you’re probably looking for ways to break down data silos to save costs and improve efficiency. The easier the flow of data, the faster you can resolve and prevent compliance issues. On April 30th at 2PM ET, join a panel with Jakub Ficner, Director of Partnership Development at Case IQ and Vincent Walden, CEO of KonaAI, moderated by “The Compliance Evangelist” Tom Fox as they discuss how to use emerging AI tools to significantly improve your compliance program from a data and knowledge sharing perspective. 

Attendees will learn: 
-New and existing data sources and AI tools that increase transparency and improve compliance results 
-Risks and pitfalls to avoid when having to address data sets that are disparate or not connected 
-Strategies on how to break down data silos within the organization with several examples and practical tips 
-How to use AI to integrate your investigation systems for maximum data processing efficiency

Breaking Down Compliance Data Silos with AI: Toward a More Data-Centric Approach

Shannon Walker is a business leader who prides herself on running ethical organizations, but business fraud can happen to anyone. She knows because it affected her, twice.

The good news? The fraud she uncovered led to both new internal controls in her organizations and new processes for employees and partners. Without a brave report from a whistleblower, they never would have known about their vulnerabilities and areas of risk to address.

Join Shannon on Thursday, April 18th at 2PM ET to hear her personal stories of business fraud, what she learned from the experience, and practical tips you can implement today to safeguard your business, your employees, and your brand. 

Attendees will learn:
• Surprising red flags of fraud to watch out for
• Best practices for employee fraud training
• Taking your code of conduct from a static employee document to a workplace culture guide
• How to encourage employees to speak up
• How to expertly handle an investigation once fraud is discovered
• Using data to identify risk areas and prevent further incidents

Lessons from Business Fraud: Red Flags & Empowering Teams to Speak Up

In just a few short years, AI went from science fiction to a handy tool with uses in every workplace function, including HR. It can reduce time spent on tedious tasks, freeing up people leaders to do more complex and strategic work. 

For HR pros, workplace investigations can be one of the most time-consuming and labor-intensive tasks, often involving high risk to the organization due to manual processes and weak documentation. To assist with these challenges, AI technology can help the HR team ensure consistency and compliance within their workplace case management processes. AI tools can also effectively summarize case evidence, saving investigators hours and sometimes days. They can even be used to analyze data, enabling teams to spot workforce trends and address issues proactively.

Join “The HR Bartender” Sharlyn Lauby and Errol Apostolopoulos, SVP of Product at Case IQ, for a lively discussion of how new Generative AI-powered solutions can be helpful to employee investigations, including: 
• Case Summarization: Generating pre-configured, high-quality case summaries according to your organization’s best practices and policy mandates. 
• Timeline Generation: Analyzing case data to present timelines that uncover potential gaps in an investigation. 
• Evidence Analysis: Comprehensive scans of all attached evidence, ensuring no detail is overlooked. 
• Policy & Compliance Standards: Ability to automate the application or review of relevant investigation policy documents and compliance regulations, ensuring investigations are legally sound. 

Attendees of this webinar will leave with a greater understanding of how AI can be applied to workplace investigations, resulting in more streamlined investigations, reduced risk, and improved decision-making.

How to Use AI Technology to Improve Employee Misconduct Investigations

The injuries that all forms of bullying and abuse cause to brains are invisible to the naked eye, but the damage is visible on brain scans. We ignore them, fail to heal them, and they become cyclical and systemic. 

Now, twenty years of extensive, peer-reviewed neuroscience and neurobiology have changed our understanding and handling of psychological safety in the workplace. HR teams should consider brain science when drafting policies and procedures; doing so will improve your organization’s workplace education, investigations, and response to psychological harm and safety. 

Join Dr. Jennifer Fraser, award-winning author, educator and innovative strategist, as she outlines the harm done by bullying and abuse to the brain, and how you can be empowered to protect employees.

Attendees will learn:
• How behaviours like bullying, mobbing, harassing, and exclusion impact the brains of individuals
• What organizational culture and HR leaders can learn from this to establish a healthy, happy, high-performing work experience
• How a psychologically safe workplace results in talent acquisition and retention, increased employee productivity, and profits

Lessons from The Bullied Brain: How to Create Psychologically Safe Workplaces

As an HR professional, you need all the tools you can get to make your job easier. With so much to do, you might not have time to dig deep into data, but HR data analytics can provide insights into incident and complaint trends in your organization.

The use of analytics is changing the way HR professionals quantify the value that people (a company’s “biggest asset”) have on the organization's ability to succeed in the market or in its mission. This webinar will explore analytical methods that can be employed by HR practitioners to assess the effectiveness of HR practices and of overall HRM systems.

To highlight the theory of HR data analytics in practice, you’ll learn about real-life examples of how they could be used to serve you in your job role and drive organizational success.  In addition, you’ll learn about the various types of HR analyst roles (i.e., HRIS analyst, HRBP analyst, total rewards analyst), as well as the competencies employers are currently seeking for these roles. 

This webinar, hosted by Dr. Rene Arseneault, assistant professor in human resources, will explore:

• A brief overview of HR predictive analytics
• The types of jobs & competencies that HR analysts hold
• Benefits of using predictive analytics for organizational success 
• Potential uses of HR data analytics for workplace investigations

How to Use HR Data Analytics to Streamline Investigations & Drive Success

While the mining industry may once have been one where not everyone was welcome and issues weren’t addressed, it is now redefining corporate culture by embracing the “speak up culture” ethos. In fact, 55% of all whistleblowers in mining reported their incident on the same day it occurred, up from 32% in 2021.  

WhistleBlower Security welcomes a panel of experts that will discuss how to optimize your corporate culture and build psychological safety within your organization using learnings from the mining industry. This riveting session will include best practices regarding speak up culture and solutions, improving oversight and accountability while providing the safety and support your employees need.  

Join us for a conversation featuring experts in the field with real-world examples of what works and what doesn’t. 

Attendees of this webinar will learn about: 
• Creating an inclusive and psychologically safe workplace 
• Recognizing exclusion by default 
• Address sexual harassment and #MeToo in mining 
• Bystander intervention 
• Training and clarity of roles and expectations 
• Speak up tool best practices

How to Apply Speak Up Best Practices from the Mining Industry to Your Org

In this landscape where regulations, technology, and social movements evolve faster than ever, trends are driving massive change in the workplace, including relationships between employees and employers. 

From AI dominating technology conversations to the widespread adoption of the 4-day workweek to a rapid uptick in mandatory disclosures from regulators, workplace investigators have a lot to consider. 
We’ve gathered a panel of experts to help you make sense of emerging trends in all things work. 

Attendees of this webinar will learn how these trends will impact the reporting, managing, and prevention of workplace misconduct, fraud, and compliance breaches. 

This panel of investigations experts will discuss: 
-Market trends and developments that will drive workplace investigations in 2024 
-What HR leaders, compliance officers, and fraud examiners need to keep in the front of their minds as they focus their programs for the coming year 
-How investigations can become more efficient and effective at every step, from intake to management to reporting 

Join our panel of experts on Monday, January 15th, for a discussion about trends every workplace investigator needs to know about for 2024.

PANEL DISCUSSION: 2024 Workplace Investigation Trends You Need to Prepare For

Workplace investigations can be time-consuming and labor-intensive, often involving inconsistent and manual processes. To assist with these challenges, Case IQ (formerly i-Sight), a leading investigative case management solutions provider, has partnered with Microsoft’s Azure OpenAI team to develop an innovative AI assistant that helps the workplace investigator.summarize case evidence, saving investigators hours and sometimes days. In addition, the GenAI assistant ensures consistency and compliance while providing QA opportunities for investigators to deliver high-quality case dispositions that reduce overall organizational risk. 
 
In this session, Keith Bauer, from Microsoft’s AI Labs, will provide an overview of how GenAI technologies like Microsoft’s Azure OpenAI are transforming how we all work. Along with, what challenges to overcome and how to get started with GenAI in the workplace 
  
Errol Apostolopoulos, SVP of Product at Case IQ, will demonstrate CIQ Assistant- a new GenAI-powered solution that is being brought to the Case IQ platform, including: 
 
• Case Summarization: Generating pre-configured, high-quality case summaries according to your organization’s best practices and policy mandates. 

• Timeline Generation: Analyzing case data to present timelines that uncover potential gaps in an investigation.  
 
• Evidence Analysis: Comprehensive scans of all attached evidence, ensuring no detail is overlooked.  
 
• Policy & Compliance Standards: Ability to automate the application or review of relevant investigation policy documents and compliance regulations, ensuring investigations are legally sound.  
 
Viewers of this webinar will leave with a greater understanding of how generative AI can be applied to workplace investigations, resulting in more streamlined investigations, reduced risk, and improved decision-making.

Using ChatGPT Technology for Workplace Investigations with Case IQ and Microsoft

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers, and to provide benchmark metrics around investigation details such as case volumes, intake channels used, anonymity and substantiation rates, case outcomes, investigation processes and resourcing, and the use of AI in investigations.

In this webinar, you’ll learn key insights from the study about ethics and compliance investigations. Our speakers will discuss the potential implications of these findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies.

This webinar will include:
-Context and methodology of the benchmarking study
-E&C investigation findings
-Implications of these findings
-Audience Q&A

Case Management Benchmarking Study: Insights on Ethics and Compliance Investigations

Ethics

Compliance

Investigations

case management

HR Technology

Benchmarking

Data Analysis

workplace investigations

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Case Management Benchmarking Study: Insights on Ethics and Compliance Investigations

Presented by

About this talk

More from this channel