Name: Episode 1: Answers to your Top Employee Complaint Challenges
Start: 2024-07-16T18:00:00Z
End: 2024-07-16T18:00:41.000Z
Location: BrightTALK
Rating: 4.8

Investigative case management software to resolve virtually any workplace incident and prevent future vulnerabilities.

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers, and to provide benchmark metrics around investigation details such as case volumes, intake channels used, anonymity and substantiation rates, case outcomes, security investigation processes and resourcing, and the use of AI in security investigations.

In this webinar, Jolie Ricco, Product Operations Lead for Case IQ and Josh Stroud, Security Operations Manager for the North Carolina Education Lottery discuss the potential implications of these findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies.

This webinar will include:
-Context and methodology of the benchmarking study
-Security investigation findings
-Implications of these findings
-Audience Q&A

Case Management Benchmarking Study: Insights on Security Investigations

Within a specialized UN agency based in Rome, the Office of the Inspector General (OIG) serves as an independent oversight body. The OIG’s dual mandate includes financial audits and administrative investigations. Its primary objectives are to ensure that agency’s resources are used as intended, protected from fraud, and aligned with its mission. The OIG’s Investigation Branch plays a critical role in safeguarding organizational integrity.
As the OIG’s scope and responsibilities grew, so did its challenges. What began as a modest investigative function with a manageable caseload evolved into a robust operation tackling increasingly complex issues.
There were a number of challenges that emerged early on as the investigation team got going. First and foremost, the team faced an exponential growth in caseload. Another challenge that the investigation team faced early on related to the rising complexity of the cases that staff reported. The last challenge that emerged centred around reporting and analytics. The team recognized that a modern case management system was essential to stay ahead of these growing demands.
In this video, viewers will learn how the OIG addressed these challenges using Case IQ's modern case management software and the positive outcomes they've experienced since making the switch.

How a UN OIG Modernized Its Case Management with Case IQ

Investigating a workplace incident or complaint is important to protecting employees and your organization. But if you don't work to prevent retaliation against a reporter, you're allowing another, potentially more damaging, issue to slip by.

In this session, Meric Bloch, Principal at Winter Investigations, explains values, fundamentals, procedural justice, and other standards to ensure that a workplace investigation is conducted ethically.  He'll discuss how an investigator can minimize the risks of a retaliation claim, how to assess a retaliation claim, the relevant areas of inquiry to investigate the claim, and identifying perception of retaliation claims.

This webinar covers the following key topics:
• The components of an ethical investigation
• The elements of procedural justice that exist in an ethical investigation
• The duties of an investigator when conducting an ethical investigation
• The entitlements and responsibilities of both the employee under investigation, as well as the employee who made the complaint regarding actual or suspected misconduct

After watching this session, attendees should be able to understand:
• Ethical components of an investigation
• Elements of procedural justice
• Each of an investigator’s duties when conducting a workplace investigation.
• Entitlements and responsibilities of both the employee under investigation, as well as the employee who made the complaint regarding actual or suspected misconduct

This webinar is episode three of Meric Bloch’s Investigations Best Practices series with Case IQ. Check out the series page to watch the other sessions, too!

Investigations Best Practices Episode 3: The Truth About Retaliation

In today's divided landscape, supporting students' mental well-being and promoting anti-racism and anti-hate on campus is essential. Providing students with a safe, inclusive living and learning environment should be top priorities for colleges and universities. Schools should also establish an easy-to-use reporting hotline and an efficient investigative process for handling harassment and discrimination claims.

In this roundtable, representatives from various universities, as well as Ryley Learning (a DEI training provider) will discuss how higher education institutions can promote diversity, equity, and inclusion on campus, protecting both students and the school.

Discussion topics will include how to: 

-Advance anti-racism and anti-hate on campus
-Protect students' mental health
-Encourage students to speak up about DEI injustices
-Efficiently and effectively investigate incidents
-Prioritize DEI initiatives in 2025

DEI in Higher Education: How to Support Students and Conduct Investigations in 2025

Interviews can be one of the toughest tasks for an investigator, especially when you are questioning the employee who's been accused of wrongdoing. You need to make sure they're worth your time, so you want to gather as much useful information as possible, but you also need to avoid biases and coercive interviewing tactics.

In this module, Meric Bloch, Principal at Winter Investigations, will focus on the techniques needed for interviewing the employee under investigation, how to obtain admissions of improper conduct, and what to do when you don’t obtain an admission.

This webinar will cover the following key topics:
• The psychology of employee wrongdoing and how this is rationalized
• How to encourage an employee to admit improper conduct by developing a theme to place the wrongdoing in context
• Techniques to focus on the elements of the policy violation rather than seeking a confession during an interview

After watching this webinar, attendees will be able to:
• Identify the ways an employee rationalizes their misconduct so that they are comfortable with improper conduct
• Understand why empathy and understanding are effective ways to obtain admissions of improper conduct, and that accusatory questions do not achieve the desired results
• Consider what information they need to gather from the interview to prove or disprove the misconduct so that employee interviews are focused and efficient

This webinar is episode two of Meric Bloch’s Investigations Best Practices series with Case IQ. Check out the series page to register for and watch for the other sessions, too!

Investigations Best Practices Episode 2: Interviewing the Implicated Employee

From time to time, an employer will need to investigate—formally or informally—concerns about an employee’s workplace behavior. If your organization has a hotline and other reporting channels to give employees a way to speak up, this is only half of the equation. The other half is thoroughly addressing—and when necessary, fully investigating—allegations once they have been reported.

Investigating and resolving an allegation correctly strengthens and protects your organization. A proper investigation gives management needed information and a factual basis on which to make its decisions. It also reinforces both the fairness of the employee discipline process and your commitment to learning about employee concerns.

The objectives and scope of investigations vary widely, but its overriding purpose is always to find out the relevant facts.  Each investigation may be unique and handled differently, following standard techniques can help you investigate in a fair, transparent, and consistent manner. 

This webinar with Meric Bloch, Principal at Winter Investigations, discusses the techniques necessary for a successful intake discussion with the employee who makes a complaint about actual or possible misconduct. In this session, viewers will learn about key topics including:
• The role of the employee complaint in a workplace investigation.
• The steps needed to gather additional information from the complainant.
• The listening techniques an investigator needs when interviewing the complainant.
• The additional topics to discuss with the complainant to ensure you have fully understood their concerns.
• The common errors investigators make when trying to learn more about the complaint.


This webinar is episode one of Meric Bloch’s Investigations Best Practices series with Case IQ. Check out the series page to register for the other sessions, too!

Investigations Best Practices Episode 1: Unpacking and Understanding Employee Complaints

This year’s upcoming U.S. election is arguably one of the most emotional and divisive presidential races of our time. Add in the world’s various conflicts, and your workforce is at a higher risk of engaging in conflict due to the strong emotions many are feeling these days. While you can’t necessarily stop people from sharing their opinions, you can create a culture that facilitates respectful conversations. You can also provide them with tools to step in where needed if things get heated. 
 
Join Catherine Mattice, Founder & CEO of Civility Partners, to learn how to manage employee behavior, diffuse incivility during these politically charged times, and create an environment where employees feel safe to speak up. We’ll also cover how managers can foster a psychologically safe workplace, empowering everyone to stand up against incivility.

How to Protect Employees and Promote Speaking Up During an Election

Join us as we talk with leaders in the Equity & Inclusion Office at one of Canada's largest universities, as they share the journey they went on to build a better approach to incident reporting, resolution, and analytics. Learn how McMaster University's Patricia Suleiman and Lenore Lukasik-Foss were able to rally internal support to implement an enterprise-grade case management system, how they made their selection, what was involved in setting it up, and the outcomes they are now seeing as a result.

Speakers:
Patricia Suleiman (she/her)
Senior Director, Human Rights & Accessibility
Equity & Inclusion Office
McMaster University

Lenore Lukasik-Foss (she/her)
Director, Sexual Violence Prevention and Response Office
Equity & Inclusion Office
McMaster University

How McMaster University Improved Incident Management with Case IQ

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers, and to provide benchmark metrics around investigation details such as case volumes, intake channels used, anonymity and substantiation rates, case outcomes, investigation processes and resourcing, and the use of AI in investigations.

In this webinar, you’ll learn key insights from the study about ethics and compliance investigations. Our speakers will discuss the potential implications of these findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies.

This webinar will include:
-Context and methodology of the benchmarking study
-E&C investigation findings
-Implications of these findings
-Audience Q&A

Case Management Benchmarking Study: Insights on Ethics and Compliance Investigations

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program. Our final episode focuses on reporting and analytics.

Meric will share how to use historic investigations data to determine policy changes, training updates, and other corrective and preventive measures. He'll talk about being more than just an investigator, and becoming a strategic advisor to leadership.

This series is not what we think you should know. It’s based on real questions that Meric’s attendees have asked him in training sessions. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this series is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s

Episode 3 - Your Top Workplace Investigation Challenges - Reporting & Analytics

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This episode features :best practices in case Investigation management: how to investigate cases in a consistent, thorough, compliant, and timely manner, that also fits with your organizational values. 

Meric will share top tips and tricks for everything from evidence gathering, interview techniques, record keeping and how new technologies including AI can support a faster, more accurate case process. 

Come benefit from the accumulated knowledge of what Meric has learned as a coach, mentor, teacher, and investigator in his 20-plus years of case work.

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 2 - Answers to your Top Workplace Case Management Challenges

In Case IQ’s newest release, we’re rolling out some innovative and helpful product features to improve your case management processes. This webinar will outline and demonstrate the top three new features of the release, including: 
-Pre-built templates to accelerate system setup for investigators 
-Translation Copilot that allows reporters and investigators to communicate with each other in their preferred language, enhancing reporter experience and building trust 
-AI-powered Summarization Copilot, which improves the accuracy, consistency, and efficiency of case summarizes across your organization 

Join us to see our newest features in action and learn how they can make your investigative processes more efficient and effective while reducing organizational risk.

Case IQ Features Update: AI-Powered Translations, Case Summarization & Templates

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers. 

In this webinar, you’ll learn key insights from the study about HR investigations. Our speakers will discuss the potential implications of these initial findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies. 

This webinar will include: 
-Context and methodology of the benchmarking study 
-Initial HR investigation findings 
-Implications of these findings 
-Audience Q&A

Case Management Benchmarking Study Sneak Peek: Insights on HR Investigations

In 2023, California Governor Newsom signed SB 553 into law, requiring employers to implement a workplace violence prevention plan, which includes annual workplace violence prevention training, by July 1, 2024.

Join Emtrain CEOJanine Yancey and Whistleblower Security Founder/Case IQ EVP Strategy Shannon Walker as they outlined how to comply by with SB 553 July 1st and answer frequently asked questions about the bill. 

Attendees will learn practical tips for both the workplace violence prevention plan, as well as the workplace violence training that is required annually as a component of the plan.

Workplace How-To: Complying With CA's New SB 553 Violence Prevention Plan

HR professionals never seem to have enough time. With increasing caseloads, it can be tough to find the resources needed to address each complaint and incident as thoroughly as it deserves. One of the most tedious, time-consuming tasks is writing a final report with all the case details and recommendations for next steps. That’s where an AI-powered copilot can help.

On May 15th at 2PM ET, join Gabriela Snobrova, Chief People Officer at CLEAResult, and Errol Apostolopoulos, SVP Product at Case IQ as they explore how AI can streamline each phase of an HR investigation, including timely and efficient case summarization.

Attendees will learn how using AI for investigations leads to:
-Increased accuracy and consistency in case summaries
-Reduction in manual effort and time savings
-Enhanced decision-making with better data synthesis

Why Your HR Team Needs GenAI-Powered Copilots to Streamline Investigations

If you’re a compliance and risk professional, you’re probably looking for ways to break down data silos to save costs and improve efficiency. The easier the flow of data, the faster you can resolve and prevent compliance issues. On April 30th at 2PM ET, join a panel with Jakub Ficner, Director of Partnership Development at Case IQ and Vincent Walden, CEO of KonaAI, moderated by “The Compliance Evangelist” Tom Fox as they discuss how to use emerging AI tools to significantly improve your compliance program from a data and knowledge sharing perspective. 

Attendees will learn: 
-New and existing data sources and AI tools that increase transparency and improve compliance results 
-Risks and pitfalls to avoid when having to address data sets that are disparate or not connected 
-Strategies on how to break down data silos within the organization with several examples and practical tips 
-How to use AI to integrate your investigation systems for maximum data processing efficiency

Breaking Down Compliance Data Silos with AI: Toward a More Data-Centric Approach

Shannon Walker is a business leader who prides herself on running ethical organizations, but business fraud can happen to anyone. She knows because it affected her, twice.

The good news? The fraud she uncovered led to both new internal controls in her organizations and new processes for employees and partners. Without a brave report from a whistleblower, they never would have known about their vulnerabilities and areas of risk to address.

Join Shannon on Thursday, April 18th at 2PM ET to hear her personal stories of business fraud, what she learned from the experience, and practical tips you can implement today to safeguard your business, your employees, and your brand. 

Attendees will learn:
• Surprising red flags of fraud to watch out for
• Best practices for employee fraud training
• Taking your code of conduct from a static employee document to a workplace culture guide
• How to encourage employees to speak up
• How to expertly handle an investigation once fraud is discovered
• Using data to identify risk areas and prevent further incidents

Lessons from Business Fraud: Red Flags & Empowering Teams to Speak Up

Answers to your Top Workplace Investigation Challenges – In the Arena with Meric Bloch

Want to level up your employee relations complaint management and  investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This first episode will focus on employee complaints and whistleblowing. Meric will look at best practices for incident intake and triage, including how to efficiently and effectively prioritize incoming reports for investigation, or other resolution based on risk level and case type. 

He'll also touch on the latest learnings around how to build and grow and effective speak up culture, that benefits employees and organizations. 

This series is based on real questions that Meric’s clients and students have asked him in projects and training sessions over the years. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this  is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 1: Answers to your Top Employee Complaint Challenges

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Episode 1: Answers to your Top Employee Complaint Challenges

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