Name: Simplify the Agent Experience - Leverage GenAI to Drive Human-centric Engagement
Start: 2024-07-10T06:13:00Z
End: 2024-07-10T06:13:57.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Join the discussion on the importance of connecting Risk across the enterprise, because risk and compliance is in everything! With the AI platform for digital transformation across the enterprise you can gain real-time visibility, increase efficiency and make decisions with confidence.

Connecting risk across the enterprise- ANZ

Connecting risk across the enterprise- India

Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. Put effective guardrails in place and navigate your organizations adoption of AI with agility and resilience.

The Foundation for Sustainable and Responsible AI Innovation- ANZ

The Foundation for Sustainable and Responsible AI Innovation- India

Trust is a key issue for enterprises and their technology suppliers, it encompasses not just security, but also risk, compliance, privacy, and ethics. With AI technologies and ever changing regulatory and threat landscapes, trust is harder to achieve and maintain but is vital for sustaining customer confidence and loyalty. The future of trust requires a cohesive strategy with risk forming the foundational layer of the hierarchy.

IDC Analyst: Future of trust framework- India

IDC Analyst: Future of trust framework- ANZ

Visibility to risk across the enterprise is crucial to growth and success. Learn how we've used our robust Now Platform to uplevel our own view of risk across the enterprise while breaking down silos. Using ServiceNow Integrated Risk Management (IRM), we can avoid pitfalls and have a single source of truth to help us work and collaborate more effectively. Our Now on Now story showcases the power of a connected IRM. With it, we are a modern, more resilient enterprise ready to make impactful risk-based decisions.

Now on Now: Our Enterprise IRM Journey- ANZ

Now on Now: Our Enterprise IRM Journey- India

Business process efficiency and great experiences are the new competitive battleground. To win, we analyse and improve manual processes with a powerful new weapon: Generative AI.

Join us to learn more about how we are completely revolutionising our approach to application development on the Now platform to address your business transformation needs—empowering people of every skill level to create unique, intelligent workflows that automate every corner of the business with measurable ROI. 

ServiceNow’s Creator Workflows solution combines the fastest low code app dev with integrations and RPA capabilities so you can digitise and automate more processes quickly. 

Build faster, smarter and safely with low code. 

Presented by:
• Dom Wee, Senior Director, Creator Workflows Solution Sales, ServiceNow (https://www.linkedin.com/in/weesdom/)
• Shao Wei Tan, Senior Manager, Creator Workflows Solution Consulting, ServiceNow (https://www.linkedin.com/in/tanshaowei/)

Accelerating Automation and Business Transformation with Low-code and GenAI

Connecting risk across the enterprise- Asia

The Foundation for Sustainable and Responsible AI Innovation- Asia

IDC Analyst: Future of trust framework- Asia

Now on Now: Our Enterprise IRM Journey- Asia

GenAI is the gamechanger that can transform work across your organisation, but AI is only as powerful as the platform it’s built on. 

When you marry GenAI capabilities with a powerful workflow automation platform, every employee in your organisation is empowered to do more, do it faster and create what they couldn't before. Working smarter has never been easier.

Join our team of experts to discover what ServiceNow’s Now Assist with GenAI can do for your employees, customers, agents, and developers. Learn how GenAI

• can gather the full body of case information that IT agents and operators need to promptly resolve IT issues. 
• can automate and expedite building tasks for developers and empower citizen developers to do more than they can imagine. 

Increase productivity, transform experiences, and accelerate agility on the Now Platform. 

Featured speakers: 
• Peter Doherty – Sales Director, Sales Operations, ServiceNow
• Doug Alcock – Senior Solution Sales Executive, Creator Workflows, ServiceNow
• Sylvain Hauser – Solution Consultant, Creator Workflows, ServiceNow


Resources:

Unlocking strategic business advantages with Generative AI
https://www.servicenow.com/now-platform/generative-ai.html

Put AI to work with Now Assist

As a modern manufacturer, you need to meet new cybersecurity challenges head on by managing IT and OT risks together. That’s because hackers aren’t just targeting IT systems these days; they’re penetrating your connected operational technology assets too.   

Join us as we examine the expanding threat landscape across manufacturing, and why it’s so important to take an integrated view of risk across all your technology assets.  

You’ll learn how managing IT and OT risks together can significantly reduce downtime and revenue loss, and how ServiceNow can give you a foundation for a more proactive security strategy with a single system of action.  

In this webinar, our customer service experts will share: 
- The state of manufacturing today 
- Key imperatives you need to address 
- How ServiceNow can help, including case studies 

Speakers: 
Ashish Pujari, Head of Manufacturing Go-To-Market Director, APAC, ServiceNow 
Andre Rencontre, General Manager – CRM & Workflow Solutions, NTT DATA Business Solutions Australia 
Satish Anthur, Senior Director, Pre-sales, NTT DATA Business Solutions India

Transforming Enterprise Security in Manufacturing

Many financial services organizations are striving to accelerate and scale their digital transformation in response to growing challenges, from cyberattacks to third-party errors. But they are held back by complex, outdated systems, as well as concerns about risks surrounding new technologies. This webinar offers key insights on optimizing your digitalization journey to achieve resilient operations while driving innovation and performance. 

Speakers 
- Kai Lenz, Senior Advisor to the Financial Services Industry, ServiceNow 
- Anna Mazzone, Head of Risk & ESG Business EMEA 
- Alexander Densum, EMEA Operational Resilience Framework Lead, Mitsubishi UFJ Financial Group

Demonstrating resiliency while driving innovation in financial services

Most, if not all, financial institutions say they are customer-focused, but how does this translate into business strategy?

Recent research from American Banker, sponsored by ServiceNow, provides insights on how putting the customer at the center of banking drives technology choices and other key decisions. The research also sheds light on the differences between FIs with – and without – a customer experience North Star foundational to their organization. 

Join our web seminar to learn: 
- The actions customer-centric banks are taking more than their peers 
- How being highly customer centric relates to higher success delivering intended CX 
- The steps FIs are taking to deliver on CX initiatives 
- Areas of investment focus to support CX strategy 

Speakers:
Kristin Streett, AMS Head of Banking, ServiceNow 
Kerry Gross, Director of Research Intelligence, Arizent

Building a Customer Centric Bank

Josh Cooper shared an amazing dive into how Now Assist is transforming the customer service agent experience. The real-time examples of how Now Assist summaries can not only help to consolidate long running ticket data, but also help with resolution data quality, really got our customers dreaming big! 

Speaker:
Josh Cooper, Advisory Solution Consultant, Intelligent Automation, ServiceNow

Simplify the Agent Experience - Leverage GenAI to Drive Human-centric Engagement

Agent Productivity

Experience

GenAI

Engagement

Human-centric

Customer Service Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The storage community on BrightTALK is made up of thousands of storage and IT professionals. Find relevant webinars and videos on storage architecture, cloud storage, storage virtualization and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Storage

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Simplify the Agent Experience - Leverage GenAI to Drive Human-centric Engagement

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