Unlocking a Digital Culture Shift through Employee Experience and Engagement

The importance of digital transformation for employees has never been clearer as they expect (and increasingly demand) the same kinds of digital experiences at work as they get in their personal lives. If companies want to keep their staff engaged and encourage high performance, they need to develop their digital transformation efforts for the internal use, as well as the external. In this second installment of "Digital Experience Playbook," host Diane Magers will be joined by guest speaker Dillon Mahipala, Leader of Employee Experience for Global Sales at Ericsson. Tune in to explore employee experience and the future of work, and learn how Ericsson engaged employees to create a future-focused organization. The results continue to align their brand and influence a culture to better connect with, engage and serve each other and their customers. About our speakers: Diane Magers — Series Host Diane is a passionate experience transformation executive and change agent. A sherpa for new and developing experience-obsessed organizations, she believes sustainable change requires embedding customer and experience capabilities into all parts of an organization. With over 25 years of transforming experiences at brands such as Sysco, AT&T, and Cisco, Diane is now the founder and CEO of Experience Catalysts, an Experience Management advisory and consultancy firm. Dillon Mahipala — Guest Speaker Dillon is called to transform the human experience by serving people in need. He does this as a coach, consultant, experience designer, business transformer and philanthropist. One notable transformation which we will discuss today was leading a 7,000-employee culture transformation movement - a story which garnered 9 million interactions around the world in its first year. Dillon currently serves as an advisor for SMU, an Employee Experience leader for Global Sales at Ericsson, and as a board member at a non-profit organization transforming the lives of homeless men.