Name: Using Microsoft Copilot Transforms your Phone Calls
Start: 2024-10-08T13:00:00Z
End: 2024-10-08T13:01:02.000Z
Location: BrightTALK
Rating: 0

Ribbon offers IP and Optical Networking equipment and secure cloud communications solutions.  Find out more at rbbn.com

Not only are businesses losing millions of dollars to hackers running up toll-free charges and stealing telecom services, these same bad actors also harass employees with nuisance calls or phishing attempts. Worst of all, some are stealing your brand to make fraudulent calls to customers and are threatening your organization’s reputation.

Ribbon Communications has helped banks, universities, hospitals, and Fortune 5000 companies of all kinds:
      ·  Eliminate nuisance calls that tie up contact center agents, harass hospital patients, and distract busy employees.
      ·  Spot and stop phishing calls
      ·  Mitigate toll-free termination fraud
      ·  Catch employees abusing or stealing telecom services
      ·  Add branding to outbound calls to help customers determine legitimate vs fake calls.

Join us on October 17th for a 45-minute webinar where we share real use cases and real solutions.

Managing Nuisance Calls, Toll-Free Fraud & Brand Pirating

Utilities today are focused on the 3-Ds, De-Carbonization and the transition to renewable energy, De-Centralization of energy resources and infrastructure, and Digitalization, with smart systems, grids, and substation modernization.

In addition, the need to integrate the IT & OT networks puts the pressure on to increase efficiencies - but it also opens and enables a world of possibilities for the next-generation Utility, flexible to new Telco service offerings and revenue streams.

Ribbon Communications, supporting the Critical Infrastructure industry since 1961, is today at the forefront of Utility and UTelco communications solutions.  Join us Wednesday, September 18th as we discuss the transition and modernization of Legacy TDM networks and how these services can be supported going forward.  

Attendees will learn:
      • How legacy SCADA and SONET services can coexist side by side with next-generation DWDM 100G/400G+ communications solutions - enabling more robust, reliable, and profitable operation.
      • How to avoid outages and ensure traffic flow continuity and stability in the face of uncertain threats.
      • How to use defense in depth in your network architecture to maintain happy customers, consistent revenue, and restful sleep

Network Modernization: From Legacy TDM to Service Resiliency

Join Lightwave in collaboration with experts from Ribbon and Dell'Oro Group for an exclusive webinar on the cutting-edge advancements in high-power coherent transceiver technologies. Discover how these innovations are redefining traditional network building blocks and paving the way for new network architectures.

This talk will cover:
• The toolbox of coherent pluggables
• The cost and flexibility tradeoffs of deploying in routers vs. transponders
• The critical role of the Open Line System (OLS)
• Use cases showcasing various architectures
• How to use a unified operations framework for end-to-end service provisioning with full optical path visibility across all architectures

Don't miss this opportunity to stay at the forefront of network evolution and optimize your IP and optical network resources.

Unlocking the Future of IP and Optical Networks

Being a voice service provider is challenging. Many regional and rural service providers are constrained by legacy TDM networks that are expensive to maintain, are well into their late lifecycles, are becoming a burden to administer and manage due to resource shortages and therefore pose risks to their business vitality.

Continuing changes are experienced with vendors and products that seemingly constantly enter and exit the market. Ribbon offers a comprehensive transformation portfolio tailored to regional and rural providers.

Ribbon knows how to converge disparate networks, replace costly legacy switching, and operationalize new environments that meet the requirements of the latest broadband-first business models. And, unlike many competitors, Ribbon understands your market requirements, based on decades of supporting regional and rural providers.

Voice Solutions for Regional & Rural Service Providers

Ribbon’s IP Optical network solutions transports services intelligently according to their performance needs. The solutions are:
Service Aware – Transports services according to their performance needs.
Secure – Protects the network from deliberate or unintended misuse.
Low Code Automatable – Puts automation into the hands of network operators.
Forecast Tolerant – Adapts network resources to changing service demands.
Lowest TCO – Makes the most cost-effective use of IP Optical resources.

Learn more at  https://rbbn.com/middle-mile

The Intelligent Middle Mile

Broadband Aggregation and the Intelligent Middle Mile

Broadband Aggregation

Muse orchestrates your IP and Optical network and can manager 3rd party NEs. 
Get more info - https://ribboncommunications.com/muse

Domain Orchestration - Detailed Demo

Ribbon Learning Enabled Automation Program (LEAP) offers a faster, more efficient, and easier solution that seamlessly automates call flow testing and deploys and upgrades software.
Learn more - https://rbbn.com/leap

LEAP Automated Call Flow Testing

Would you operate a network with zero visibility?
Don’t risk it, visualize your network and get ahead of the storm with Ribbon Analytics.
See more - https://rbbn.com/products/service-provider-products/analytics

Visualize Your Network

Muse Domain Orchestration demo of setting up workflows for IP and Optical Networking

Automation Workflow Demo for IP and Optical Networking

Deploying voice communications over the Internet or using third-party services to host voice subscribers has the potential to create quality, security, and business continuity concerns. Service providers need to take proactive measures to prevent potential issues. Ribbon’s Intelligent Edge™ solutions are deployed at the edge of a customer’s network to give communication service providers a better way to monitor, manage, and secure voice traffic as it enters and exits a provider’s network and/or an end customer’s site.

Join Ribbon experts on June 26th as they discuss all of the below and more:

  - Simple, Cost-effective, and Secure solutions for use with Hosted Cloud Communication Services
  - The Importance of Local Survivability
  - Cutting Edge Cloud-Based Network Management for Traffic Analysis, Routing, and Remediation.
  - Scenarios for Private Network or SD-WAN
  - Options for FXO and FXS ports, LTE WAN backup, and Power over Ethernet.

Securing Your Cloud Voice Communications

With the surge in public funding for rural communities, smart investment in Middle Mile transport can not only enhance your investments in outside plant and access networks but can also provide new sources of revenue, and add OpEx improvements to your CapEx spend.  During this webinar on June 12th, experts from Ribbon will discuss current trends in broadband network design, focusing on the technical and financial benefits of the Intelligent Middle Mile.

Attendees will learn the essential design elements of a typical rural broadband network.  Each element will be discussed in terms of its purpose and economic value to the overall operation.  Specifically, we will focus on how the middle-mile, aka the transport backbone, is uniquely positioned to support scalability and growth.  Additionally,  we’ll cover how the Intelligent Middle Mile can open up new revenue opportunities, whether your customer base is growing or stable.

Jack Breeding, Director – IPO, Rural and Tribal Nations for Ribbon has been operating, designing, and improving communications networks for Telecoms and Utelcos for over 20 years.  His knowledge and expertise allows him to help service providers deploy right-sized solutions with a clear path to Capex and Opex sustainability. Join us to learn more!

Broadband Design: The Intelligent Middle Mile

The pace of technological innovation, user demand, and the sophistication of new applications are all rapidly increasing. Will your network be able to keep up? If you build today, will the network support what your customers will require in 5 years? What about 10 years?

Join us to discuss the latest developments in utilities-based middle-mile architecture and how you can confidently meet tomorrow's requirements. Learn how to create a customized and secure OT network while delivering high-revenue services to premium broadband customers.

Key Takeaways:
    -  Hear how new developments in transport and routing technology will support new and probable future applications
    -  Learn how the middle mile is the logical network allocation for Service Awareness and Advanced Traffic Engineering
    -  Receive an update on recent innovations and economic trends that apply across the industry

Broadband Architecture for the Future

Middle-mile networks span from tens to several thousand kilometers and provide connectivity between last-mile access networks such as FTTH and mobile base stations and the core services and applications. The middle mile is essential for all operators looking to support new services. This can be both Service Providers delivering new revenue-generating services, or Network Operators delivering mission and business-critical services.

This webinar examines the service requirements that drive the new middle mile and the technologies that are required to build a new, service-aware middle mile able to meet these requirements.

Key learnings:
     · The relationship between  service performance and middle-mile architecture
     ·  How a vast array of different service performance needs can be delivered on a single network using a suite of service-aware  IP Optical technologies.
     ·  A practical approach to building a service-aware middle mile

Building An Intelligent Middle Mile

In the second and final part of the workshop, we will dive deeper into the technical solutions for Teams deployments and address any specific issues raised by participants during Part 1 of the workshop. 
 
Some topics to discuss include:
· Connecting multiple sites with centralized routing
· Integrating generations of hardware
· Integrating contact center
· PSTN connectivity & cut-over strategies
· 911/E911

The Nuts and Bolts of Teams Phone Migration - Part 2

In Part 1 we’ll use a real case study to cover common challenges. During this session you are invited to submit specific issues your organization is facing. This is important because we will discuss your submissions in Part 2 of the series. 
 
In this session we’ll discuss project management topics such as:
· Building consensus related to project success metrics
· Deciding when & if you need to integrate existing solutions
· Supporting analog devices
· Mixing and matching PSTN connectivity options
· Navigating the "in-between" state
· Creating an approach to evaluate multiple viable options

Ensuring Success of a Teams Phone Migration - Part 1

While industry experts struggle to find consensus on the path to Telco Cloud, almost everyone agrees that automation will play an outsized role in helping network operators overcome the challenges they face in adopting and successfully deploying Telco Cloud.

For many network operators, the very inefficient pace of their existing software upgrades is a key challenge they must address to migrate their network to a modern Telco Cloud.

Watch our webinar to get the latest view on Telco Cloud adoption and discover how and why test automation is the key to accelerating software upgrades, including benefits such as:

   - Reducing labor and time required for software upgrades
   - Increasing the extent and accuracy of test coverage
   - Accelerating upgrade frequency
   - Enabling access to new services & revenue opportunities
   - Reducing threat exposure by patching & upgrading sooner
   - De-risking unforeseen post-upgrade issues
   - Saving operational costs through higher efficiency

Test Automation: A Key to Telco Cloud Adoption

In this webinar, you’ll learn how Microsoft Copilot enables you to remember the key takeaways and action items from any phone call. Gone are the days of taking notes by hand, as Copilot will transcribe your calls, summarize them for you, and can answer specific questions related to each call.

Join Ribbon and Teams guru Kevin Kieller to see the Copilot experience in action and learn how Copilot integrates with Teams Phone to solve your real business problems. This session covers:

- Copilot transcription & call summaries
- The desktop experience vs mobile and desk phone
- Copilot services available during and after a call
- All that legal stuff around recording your calls
- Microsoft Copilot licensing How you get started with Teams Phone

Using Microsoft Copilot Transforms your Phone Calls

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Using Microsoft Copilot Transforms your Phone Calls

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