Synopsis:
- How do remote support tools impact overall business productivity and efficiency?
- Which KPIs should businesses focus on to measure support success?
- What are the primary security concerns to support employees or customers remotely, and how can organisations effectively mitigate risk?
- How is the concept of zero trust implemented in remote support operations?
- How does remote support fit into an organisation’s overall support Tech stack?
- How have successful integrations positively influenced business impact?
Speakers:
- Kelvin Wetherill, CEO and Founder, Supportwave
- Csaba Jaromi, Director, Solutions Consulting, GoTo (formerly LogMeIn)
- Paul Carolan, VP, Sales EMEA, GoTo (formerly LogMeIn)
- Moderated by: Jen Brown, Senior Director, International Marketing, GoTo (formerly LogMeIn)