Name: Call Volume Spikes in Your Contact Center: How to go from Surviving to Thriving
Start: 2023-03-01T18:00:00Z
End: 2023-03-01T18:00:30.000Z
Location: BrightTALK
Rating: 5

AVOXI has developed software-driven global cloud communications with unparalleled reach, simplicity, and reliability for multinational enterprises seeking to enrich customer conversations, delivered via our purpose-built, user-friendly platform. Welcome to the AVOXI channel where you will find innovative, thoughtful and educational content for those seeking to lower their total cost of ownership (TCO) with cloud-based voice.


Having a voice strategy with Local Caller ID can help. Without caller ID, you could be missing out on 75% of answered calls.

The proof is in the statistics– in fact, customers are 10x more likely to answer a phone call from a local area or country code. 

In this session, we'll cover:  
- Current engagement trends in the global marketplace
- Benefits and challenges of selling globally
- Impact of local number dialing on customer engagement
- FAQ's and insights from AVOXI's experts

Look Local, Sell Local: How to Increase Your Global Call Answer Rate

Call volume impacts agent workload, staffing requirements and expenses, but more importantly, how you manage these inevitable spikes can make or break your customer experience. Join Hyatt’s AVP of Global Performance & Planning and AVOXI’s SVP of Operations live on March 1st to learn how to set your teams and technology up for success before the next call volume spike.

In this webinar, you’ll learn:
- How to prepare for the inevitable challenges that happen- even with the best planning- so you can avoid ‘panic mode’.
- Why analyzing your historical customer behavior data is key to prioritizing the right KPIs and meeting SLAs.
- How to improve customer satisfaction and reduce employee burnout with strategies learned the hard way- so you don’t have to.
- How to create agility by pairing strategy with the right technology. 
- The latest global trends expected to affect call volume.

Call Volume Spikes in Your Contact Center: How to go from Surviving to Thriving

Global conversations are evolving with voice emerging as a live, premium experience channel. In this webinar, we'll look back over the last three years of millions of global conversations- understand the call trends, review technical quality impacts and walk away with data-backed strategies to optimize your contact center operations and overall global voice infrastructure. When every conversation matters, it's time to think differently about your contact center data.

What Are Your Calls Telling You? Insights from millions of global conversations.

Did you know that over 650,000 companies are using Microsoft Teams for their internal collaboration needs? As business leaders strive to keep their employees on one platform to ensure ultimate productivity, a convergence of telephony and MS Teams is quickly unfolding.

Join our webinar as we discuss this hot topic alongside our experts – VP of Engineering and Infrastructure, Kevin Robinson and Sr. Product Manager, Sneha Thuppul.

Throughout our conversation, we'll discuss:

-- Industry trends fueling the need for unified communications technologies.
-- Options for connecting MS Teams with outside voice solutions. 
-- Popular use cases on how global businesses are integrating AVOXI voice and MS Teams.
-- Benefits of MS Teams + direct routing to strengthen global communications.

The Convergence of Telephony & Microsoft Teams

While reports suggest that omni channel communication is preferred and millennials+ are avoiding voice interactions, this doesn’t mean that voice as a primary inbound/outbound comms channel is no longer relevant. In fact, research shows that voice continues to be a critical component of contact centers, dominating communication channels in many countries. Join us to learn the truth about the power of voice in the digital age!

The Power of Voice: Why contact centers must prioritize Voice in a digital world

Want to see the AVOXI Platform in action for yourself? No problem.

Watch this demo to discover how to improve your contact center performance and customer experience with our award winning voice services.

In about 8 minutes, you'll see how leading brands use the AVOXI platform to:

- Easily buy and manage virtual numbers across 150+ countries
- Add agents and setup customized calling queues
- Leverage call monitoring to coach your team
- Monitor performance of your entire number portfolio with real-time analytics & dashboards
- Integrate essential technologies to sync critical customer data

Sneak Peek Demo: Contact Center Platform

Want a closer look? Take a tour of the AVOXI Platform.

Discover how AVOXI’s Premium Cloud Voice platform can help you:

- Instantly purchase & activate virtual numbers in 150+ countries 
- Access an extensive inventory of toll-free, national, and local numbers 
- Easily establish a local presence to increase in-country customer engagement
- Seamlessly transfer your existing business numbers to consolidate your portfolio
- Integrate affordable SIP trunks for enhanced connectivity 
- Streamline call flows and IVRs with a user-friendly Flow Builder tool 
- Gain valuable insights with advanced voice analytics 
- Ensure high call quality and deploy automated number testing 
- Enjoy 24/7/365 industry-leading customer support

Discover AVOXI Cloud Voice: Your Gateway to Effortless Global Communications

In the last year, cyber criminals have gotten bold. Massive data leaks, expensive ransomware payouts, and a vast, new, complicated threat landscape has evolved. The target of these cyber criminals? Your employees - considered to be the weakest link in your defense against them.

Your business’s reputation, data and ROI are all contingent on the preventative steps you take to educate your employees about cybersecurity risks. And that’s where we can help. 

Protect yourself and your employees with our easy-to-consume Fraud-Proof Communications Toolkit. 

Part 1: Using Cybercriminals' Favorite Hacking Tools to Protect Your System - you'll learn which software to use to proactively prevent and control Fraud
Part 2: Fraud & Security Trends Disrupting Communications - macro view of the global fraud trends including country level data, methods being used to infiltrate your systems and future predictions
Part 3: Downloadable checklist to share with your teams for best practices on future proofing your PBX against cyber attacks

Fraud Toolkit: Using Cybercriminals' Hacking Tools to Protect Your System

- Learn how leading Enterprises are embracing application modernization with little operational disruption and the macro/micro trends behind this movement
- Gain actionable insight on the benefits of moving your communications infrastructure to a flexible cloud platform and tips for avoiding the ‘rip and replace’ method  
- Hear from contact center leaders on the pressures affecting their decision to migrate to the cloud
- Leave with a concise purchase guide to help save time, reduce costs and scale as you grow

Modernizing Your Communications Without Sabotaging Your Teams

Having a voice strategy with Local Caller ID can help. Without caller ID, you could be missing out on 75% of answered calls.

The proof is in the statistics– in this webinar, we’ll show you how to leverage: 
- Reviewing the global marketplace 
- Exploring the key benefits of selling globally
- Discussing overcoming international barriers 
- Setting up 2-way local numbers quickly, affordably and with zero business disruption

During this 4-minute video, you’ll get an brief look at the Call Insights Dashboards and see how to leverage the AVOXI platform to:

- Proactively monitor critical performance metrics like mean opinion score (MOS), jitter and packet loss from a single dashboard.
- Instantly address call quality issues so you can keep customer experience top-notch.
- Speed up time to resolution with the ability to open a support case with our 24/7/365 experts, directly from your dashboard.

Sneak Peek Demo: Call Insights Dashboards

Porting international numbers can feel quite challenging. But if you’re looking for more global coverage to expand operations, lower call rates or to change carriers and retain your phone numbers, number porting is the answer.

In this webinar, you’ll learn how to proactively help your new provider ensure an easy transition. You’ll leave the conversation with actionable insight on:

- The benefits of consolidating your numbers and working with 1 carrier vs many
- Tips for seamless international porting and how to avoid common challenges 
- How to select the best CPaaS provider when consolidating your number portfolio

Number Porting 101: How to Retain Legacy Numbers, Unlock Lower Rates + More

Contact Center

Call Center

Operational Efficiency

Customer Experience

Telecommunications

Customer Engagement

Phone System

Cloud Communications

Customer Data

Strategic Planning

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Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

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Call Volume Spikes in Your Contact Center: How to go from Surviving to Thriving

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