Is Your CX Future-Ready?

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Presented by

David Wallace, IDC / Mark Swenson, Teradata / Yann Ros, Teradata

About this talk

In today’s digital-first world, a great customer experience (CX) is just as important as the products or solutions you sell. Need proof? A recent survey revealed that 32% of respondents say they will walk away from a brand they love after just one bad experience. So how can your business ensure that it is delivering the exceptional experiences customers and prospects expect at every touchpoint of their journey? In this special event, you’ll discover: • The state of CX and customer data platforms (CDP) and where the industry is headed next • How Teradata and ActionIQ help organizations deliver more relevant, authentic customer experiences by combining a single source of customer data and best-in-class analytics • Real-world examples of how you can use Teradata VantageCloud and ClearScape Analytics™ to deliver better insights that transform customer experiences Find out from Teradata and ActionIQ how organizations can set themselves up for success today and tomorrow by delivering seamless, personalized, and scalable experiences at every step of the customer journey. Moderated by veteran technology journalist Kate Russell, our experts will discuss how the powerful combination of CX, customer data, and analytics will be the differentiator in a fast-changing digital landscape.
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