Presented by
Jen Brown, Adrian Swinscoe
Unlock the Power of Visual Learning in Customer Support
About this talk
Still relying on phone calls for customer support? It's time to evolve! Learn how visual learning can transform your customer service and enhance every interaction, especially for millennials and visual learners.
Key Takeaways:
• Inclusive Support: Enhance satisfaction by catering to visual learners.
• Live Collaboration: Use video support to see problems through your customers' eyes.
• Team Adaptation: Equip your team with future-ready support skills.
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About the Speakers:
Adrian Swinscoe - Customer Experience Advisor
A CX thought leader and visionary, Adrian is a best-selling author and Forbes contributor. With over 25 years of experience, he's worked with clients like Adobe, Apple, and KFC. Adrian's books include How to Wow and Punk CX.
Jen Brown - Senior Director of Marketing at GoTo
Jen is an expert in B2B technology marketing with over 20 years of experience. She is passionate about diversity and inclusion, advocating for more women in STEM to bridge the industry's gender gap.
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GoTo’s flexible-work software — including GoTo Connect, GoTo Resolve, Rescue, Central, and more — is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and India