Presented by
Chris Savio - Director Product Marketing
By the Numbers: How AI Eases IT Overwhelm
About this talk
Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk.
After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives.
Join GoTo thought leaders for this on-demand webinar presentation as we discuss:
First-party research on AI trends for IT teams
Important implications for agents using AI
How (and where) to begin using AI-assisted solutions
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GoTo’s flexible-work software — including GoTo Connect, GoTo Resolve, Rescue, Central, and more — is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.