In a cyber crisis, who makes the decisions: The senior person? The technical expert? The self-appointed hero? In crisis leadership, removing the emotion is critical. Human biases, office politics, and perceived personal fears often influence or delay sound decision-making. The difference between a controlled event and a business-disrupting incident is your ability to harness these human factors to share expertise and ensure personal benefit does not trump organizational objections.
Join cybersecurity expert and author, Mark Sangster, as he identifies common crisis personalities, explores human bias, and considers leadership and learning models to help navigate the pitfalls of the human element in credit union cyber incidents.