Name: Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience
Start: 2024-08-26T06:48:00Z
End: 2024-08-26T06:48:54.000Z
Location: BrightTALK
Rating: 0

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. Using the Docusign IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Many businesses overlook the hidden revenue leaks over the lifecycle of a contract due to inefficiencies, mismanagement or non-compliance with terms. Watch this on-demand webinar featuring Forrester Consulting, who walk through key findings from the 2024 Total Economic Impact™ study of Docusign CLM. Discover the significant impact realised by a composite organisation representative of interviewed customers:

- 90% reduction in time spent generating new sales contracts
- 80% decrease in labour costs for procurement teams researching business terms for vendor contracts
- 85% fewer errors, increased profit from accelerated revenue, and reduced risk 

We are also joined by Lucy Thompson, Legal Counsel & Assistant Company Secretary at hipages who shares how they partner with Docusign to streamline their contract processes.

Unlocking ROI: Forrester Total Economic Impact™ of Docusign CLM

In today’s rapidly evolving world, where technology drives much of our progress, the demand for a human-centred approach to customer experiences has never been more pressing. Across APAC, an average of 76% of consumers want to interact with a real person more as technology improves. While new technologies like AI and automation promise to streamline tasks and enhance efficiency, they also present a challenge: balancing automation with the human touch.

This exclusive event will explore the powerful intersection of technology and humanity, revealing how businesses can use advancements to create smoother, faster, and more personalised experiences.

Industry leaders from Slack, SiteMinder & Docusign will showcase ways to digitise processes without losing the personal touch. We’ll discuss how to create customer experiences that minimise friction, maximise speed, and embed empathy within every digital interaction.

The Customer Experience Disconnect: Are You Missing The Mark?

Watch the inaugural Discover event, where you'll hear success stories of how Docusign customers are leveraging solutions to unlock the agreement trap and drive business outcomes.

Discover new ways to unlock the Agreement Trap at Docusign Discover!

Docusign Discover is an annual event that brings together customers, partners, and developers to unlock new possibilities. Explore the Docusign vision for an Agreement Ecosystem, where value is maximised and experiences are connected wherever your team works.

Get hands-on with new integrations and solutions from leading partners like Workday, Microsoft, and SAP Abriba and discover how AI is transforming the agreement lifecycle.

Docusign Discover 2024

Momentum is our global agreement event built to drive innovation through engaging discussions. 

You’ll discover:

• Real-world tutorials from businesses that transformed their digital agreement processes
• Reimagined recommendations for improving your agreement workflows
• The best part: A sneak peek into our future product roadmap
• Q&A sessions with executives, product leaders and customer success team

Docusign Momentum 2024 – Keynote

Watch the Docusign Momentum 2024 customer panel session ‘Unleashing Digital Transformation: Insights and Strategies from Australian Business Leaders' featuring success stories and insights from Bupa, Canva & Movember.

Docusign Momentum 2024 – Customer Panel

Join us for an exclusive on demand webinar where industry leaders Robert Chatwani from Docusign, Rohan Gupta and Jonathan Jones from Deloitte Consulting, LLP, and Courtney Dutter from iCIMS revealed groundbreaking insights on unlocking the true value of agreement management. Backed by extensive research conducted by Docusign and Deloitte, this webinar promises to revolutionise your approach to agreement workflows.

Don't miss this opportunity to learn how improved agreement management practices can unlock unprecedented value for your organisation.

Unveiling the Power of Agreement Management: Insights from Deloitte and Docusign

Digital agility is critical to all organisations. One of the biggest factors that differentiates top performing businesses from others is how quick and adaptable they are in enabling and adjusting their digital strategies.

Join this 20-minute micro event where attendees will hear from industry leaders on how they are moving business forward with immediate results to customer experience, business partnerships and internal productivity.

Featured Speakers 
- Dan Bognar, GVP & GM of APJ Sales, DocuSign
- Katherine Boiciuc, Futurist, Maximus International 
- Amanda Ong, Country Manager, StashAway

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

What’s required to maintain digital business agility?

DocuSign presents a professional signing experience that is legal and secure 

Everyone’s talking about digitisation—about going paperless and automating their business. But what does that look like? How do you get started?  

An achievable first step is to automate your current agreements by digitising paperwork and collecting signatures electronically.

This live session and demo is for those new to eSignature and those who want to learn more. You’ll discover:
- Specific process savings by automating common agreements
- Methods and benefits of a professional user experience
- Boosted security and compliance with digital paperwork

By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

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For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

How to get started with eSignature made easy

The role of technology in a sustainable future.

Amidst floods, bushfires and rising global temperatures, business leaders are starting to understand the urgency of the climate crisis. People expect businesses and brands to provide bold plans for a sustainable future, as diminishing confidence in government policy to act on climate change is rapidly on the rise. Across the Asia Pacific, people feel a leadership void, creating an opportunity for brands to act now, providing they do this with honesty, transparency, accountability and integrity.

With so much pressure on environmental, social and governance (ESG) metrics, organisations are looking for tools that aid their efforts and ethically meet the public’s expectations.

In this exclusive session, join a dynamic discussion moderated by Virginia Trioli as our panellists discuss how businesses can take actionable steps to meet ESG metrics, the tools to help them succeed and the pitfalls to look out for.

Featured speakers:
Virginia Trioli, Journalist and Author
John Pabon, Sustainability Author & Speaker
Kate Pounder, CEO, Tech Council of Australia
Jared Ingersoll, Sustainability Lead, Canva
Hari Krishnan, CEO & Managing Director, PropertyGuru Group

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

Environmental, social & governance (ESG) metrics you need to meet

Commbanks ambition is to provide customers with “one of the best and most rewarding digital experiences of any company globally"". What started as a tactical response to the pandemic, has now simplified the way they operate across the business. During this session, discover how CBA is delivering funds 20 days faster at a time when customers need it most.

Featured Speakers
Tim Roberts, Acting Executive Manager Digitisation, Commonwealth Bank
Jennifer Lauchlan, Industry Lead - ANZ Financial Services, DocuSign 

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

Industry Spotlight: How CBA is Banking on Digital with DocuSign eSignature

Electronic signatures are widely recognised and accepted throughout the industrialised world - but are they legal? Join us for a session where we will cover what makes e-signatures legally binding, and whether they’re valid throughout APAC. Whether there are exceptions, what exactly is an e-Signature and more.

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscrib

Legality of E-Signatures

Are you a small or medium business ready to get more out of DocuSign eSignature? Gold Coast-based equity management platform Cake has teamed with DocuSign to support its rapid growth and streamline operations. Join this session as we deep dive into how Cake is enhancing their digital transformation strategies with our robust integrations and add-ons. 

Featured Speakers:
Jason Atkins, Cofounder, Cake
Anna Rogers, Account Executive, DocuSign

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

How Cake Gets the Most out of DocuSign eSignature

"Discover how you can transform the procure-to-pay process with The DocuSign Agreement Cloud for Procurement. We'll share a live demo showcasing how  leading procurement teams are adapting their contract management processes and improving their contract data analysis with DocuSign.  

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe."

DocuSign Agreement Cloud for Procurement

Forestry Corporation of NSW manages more than two million hectares of State forests, including NSW's largest renewable timber production. Sustainability has always been a core principle built into every aspect of their business, from environmental management to community partnerships, and staff wellbeing. Hear from Forestry Corporation of NSW as they discuss why they chose The DocuSign Agreement Cloud to enable remote hiring so that their time is spent on people, not paperwork. 

Featured Speakers: 
Mohamed Hannaway, Organisational Development Business Partner, Forestry Corporation NSW
Glenn Powell, Public Sector Industry Specialist  DocuSign 

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

Forestry Corporation NSW Onboards Staff Seamlessly

The pandemic forced small businesses to rethink how they do business, revolutionised the way we all do work, and catalysed the shift to a more digitally-driven processes. 
After two years of uncertainty, founders, owners, and decision-makers are looking for more ways to not only maintain their business, but to leverage the right technology to do what’s best for their customers and employees.
Small businesses will hear from industry leader at Microsoft on how going digital enables them to do business better, faster and more securely.

Attendee Takeaways:
- Solutions to streamline your business and help navigate today’s environment
- How going digital simplifies your life and enables you to do business faster
- Ways your small business stand out and prepare for the year ahead 

Featured Speakers: 
Gretta Svensen, SMB Lead, Microsoft
Josh Bell, Principal, Singapore, Guzman y Gomez
Cyrille Harnist, Commercial Sales Manager - SMB & Mid Market, DocuSign

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

Digital Best Practices for Small Business

Are you a financial services professional with questions around the latest digital industry developments?

With recent disruptions, and the acceleration of digitisation across financial services there is an overarching need to create a new era of digital banking experiences for customers. At the same time, the importance of balancing regulatory compliance and innovation has never been more challenging for participants in the industry.

View this on-demand webinar to learn about:
- Changes to current electronic signature legislation.
- Updates to regulatory compliance and risk management in the lending and onboarding process.
- How innovative digital solutions can help to manage business risk, reduce cost and improve capital management.

Featured Speakers: 
Jennifer Lauchlan, Industry Lead ANZ Financial Services, DocuSign
Martin Vodden, RVP Enterprise Business, DocuSign
Mike Smith, Lead Financial Services Solutions Engineer, DocuSign

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

Balancing Digital Innovation & Compliance in the New Era of Banking

Join us for a 30-minute on-demand event to hear from forward-thinking businesses on how they’re recognising the true potential of going digital. 
 
The event will feature interviews from DocuSign customers across all segments who will share insights into the advantages that come from going paperless.
 
Attendees will learn: 
- How to increase business productivity & efficiencies across all lines of business. 
- The quantifiable paper savings that come with digital agreements, and how this supports environmental sustainability. 
- Why we need to think about reducing our own footprint, through a Conversation with Jane Goodall

Featured Speakers: 
- Yvonne Lee, Country Head, Malaysia, Common Ground
- Marcus Bracken, Head of Procurement, Fuji Xerox
- Neil Harding, CEO, ADCO Constructions
- Victor Dominello, Minister for Customer Service and Digital Government at NSW Government

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By registering to attend this webinar, DocuSign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

For more information on how DocuSign processes your personal data, please visit the DocuSign Privacy Policy available here: https://www.docusign.com/company/privacy-policy.
You can opt out of marketing communications from DocuSign at any time by unsubscribing here: https://get.docusign.com/global-unsubscribe.

How to increase productivity & efficiencies with a Paperless Business

A 2023 study by McKinsey stated that 80% of the value creation achieved by the world’s most successful growth companies comes from unlocking new revenues from existing customers. How does this resonate with your vision?

Embark on a journey of CX reinvention with industry luminary Leigh Sales AM, award-winning journalist and author, as experts from Macquarie Technology Group, HotDoc and independent creative agency Hardhat join her. During this live event, our panellists will share the transformative power of bold moves in reshaping CX landscapes, backed by actionable insights and case studies. Don't miss this exclusive opportunity to join forces with visionaries who are setting the stage for an unforgettable journey in customer experience excellence.

Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience

Customer Experience

Data Management

E-Signatures

User Experience

Collaboration

Collaboration Tools

Experience Management

Artificial Intelligence

Compliance

Data Security

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Finance

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience

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