From Legacy to Leading Edge: 4 AI Enhancements from Dialpad for the Future of Customer Support

Join us to discover how Dialpad’s Ai-first next-generation Contact Center is transforming customer support and empowering teams. Jen Grant, Chief Marketing Officer at Dialpad, will kick off the session with an overview of the current landscape for contact centers and how AI is reshaping the industry. Fabrice della Mea, Senior Director of Product Management at Dialpad, will showcase four cutting-edge Ai features that are revolutionizing contact center operations. And Josh Gilmore, VP of Customer Experience at RE/MAX, will share how these powerful tools have driven success at RE/MAX. What We'll Cover: A deep dive into Dialpad’s latest Ai-powered features that are helping contact centers deflect calls, support agents in real-time, and increase customer satisfaction. RE/MAX’s success story: How they’ve used Dialpad’s Ai tools to build high-performing teams, reduce turnover, and continuously improve customer experiences.