Name: The difference in customer experience - it’s the agent
Start: 2023-01-11T19:00:00Z
End: 2023-01-11T19:00:30.000Z
Location: BrightTALK
Rating: 0

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.

In this session, experts from Dialpad will deep dive into the cost-benefit analysis of AI and share:

- Insight on specific tech features leaders should prioritize
- How to ensure reliability and long-term success
- Key business metrics to understand ROI

Deep Dive: The Cost-Benefit Analysis of AI in 2025

Join ICMI and Dialpad in this webinar where we’ll look at tested tools and tactics for elevating agent longevity, training, and performance.

You can expect to learn: 
- Top causes and blind spots leading to agent burnout
- How automating in the right ways can increase agent efficiency and reduce burnout  
- Where AI tools can have day-one impact – on coaching, scheduling, and management
- How self-service options, chatbots and omnichannel support enhance customer delight

Burnout, Be Gone: New Tools and Tactics for Enhancing Agent Productivity and Morale

Advancements in AI, the complexity of remote work and return-to-office arrangements, and the proliferation of collaboration tools are transforming the business communication landscape.

Our experts will discuss:
-The unique value of of AI that's purpose-built for business
-How customer-level insights unlock massive company datasets to generate organization-level strategic guidance and optimizations 
-Businesses’ demand for real ROI measurement on their Ai investments 
-The emerging value of human interaction, and importance of human control, in an increasingly automated world

What to Expect from Ai in 2025: 5 Key Insights

RingCentral customers are on the move. Find out why in our upcoming webinar. We’ll cover what sets the new Dialpad Support contact center solution apart from RingCX, how PartsSource saved 40% by making the switch, and more.
Here's what we'll cover:
The key differences between Dialpad and RingCentral
How to deploy Dialpad Support in a matter of minutes 
Best practices for using advanced analytics like real-time coaching and SLA monitoring

Dialpad Support vs. RingCX: The Best Choice for Contact Centers

Dialpad has been recognized in Frost & Sullivan’s North American Enterprise Cloud Contact Centers Report for its cutting edge innovations in Ai, scalability and unified communications solutions. 

Join us for a session with Dialpad Product Marketing Director, Hilary Burcell and Frost & Sullivan Analyst Melanie Turek as they discuss actionable strategies to enhance CX, and drive digital transformation in a competitive landscape.
In this session, you’ll learn: 

How Dialpad leverages proprietary Ai for real-time insights, and predictive CSAT.
How Dialpad’s CCaaS platform promotes seamless communications.
Why Ai-driven innovation gives companies a competitive edge.

Accelerate Key Success Metrics for Businesses

Join us to discover how Dialpad’s Ai-first next-generation Contact Center is transforming customer support and empowering teams. Jen Grant, Chief Marketing Officer at Dialpad, will kick off the session with an overview of the current landscape for contact centers and how AI is reshaping the industry. Fabrice della Mea, Senior Director of Product Management at Dialpad, will showcase four cutting-edge Ai features that are revolutionizing contact center operations. And Josh Gilmore, VP of Customer Experience at RE/MAX, will share how these powerful tools have driven success at RE/MAX.

What We'll Cover:
A deep dive into Dialpad’s latest Ai-powered features that are helping contact centers deflect calls, support agents in real-time, and increase customer satisfaction.
RE/MAX’s success story: How they’ve used Dialpad’s Ai tools to build high-performing teams, reduce turnover, and continuously improve customer experiences.

From Legacy to Leading Edge: 4 AI Enhancements from Dialpad for the Future of Customer Support

Discover how Ai is transforming contact centers to create happier agents and customers. Join us in discovering emerging generative Ai use cases, hybrid workforce strategies, and insights from over 345 professionals to enhance efficiency and customer satisfaction.

-The role of Ai in contact centers and emerging use cases for Gen Ai
-How to make your contact center more efficient and your agents happier 
-Strategies for supporting hybrid contact centers and driving cloud growth

Transform your contact center: Ai strategies for happier agents and customers

Take a tour of the much-anticipated Ai Recaps hosted by Dialpad and T-Mobile. Dan O'Connell, our chief AI officer, leads the webinar recording below.

Webinar Highlights

• Learn how Ai Recaps enable you to be more productive throughout the day.
• See how Ai Recaps seamlessly integrate with your essential tools.
• Hear about real-world customer use cases and how to get a free trial.

Maximizing Meeting Efficiency with Ai Recaps

Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So how do you empower agents to deliver remarkable, consistent customer experiences?

Join John Finch, SVP of Product Marketing at Dialpad, & Michelle Randall, CMO at Playvox, for a fireside chat on how you can better engage and empower your workforce.

• Why legacy customer experience tools don’t work for evolving customer needs
• The rising demand for omnichannel agents
• Strategies to empower agents and reduce staff attrition
• Practical use cases for AI in customer support environments
• And more!

Register today and learn how to deliver better customer experiences by engaging and empowering your agents. And discover how you can reduce costs in the process.

The difference in customer experience - it’s the agent

CCaaS

Contact Center

Contact Center Agent

Customer Experience

Customer Data

Agent Productivity

Omnichannel

Business Communication

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

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Enterprise Applications

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Information Technology

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Customer Success

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Sales

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Emerging Technologies

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The difference in customer experience - it’s the agent

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