Mark Robbins- Salesforce Marketing Cloud; Alice Li and Hussein Al Hammad- Email Markup Consortium
About this talk
Exclusive content from Litmus Live 2022!
Customer experience and marketing teams are more integrated than ever before. This case study presentation is focused on how and why the Comfort Control Marketing Team at Emerson evolved from a product-centric to a customer-centric mindset using email marketing at the core. Key concepts include:
- Unify the visibility of our audience through integrated data, VoC data, analytics & AI- Personalize audience journeys focused on meaningful touch points & holistic experiences
- Build omni-channel campaigns using four pillars to enhance value, resonate and build trust.
- Tie output to outcomes: reduce customer friction, increase sales, NPS or customer satisfaction, streamlined processes, etc.
- Develop a cross-functional CX team focused on building trust and customer loyalty
Elevate your email marketing with our expert insights, tips, trends, and tools.
Litmus is the all-in-one marketing platform that empowers you to build, personalize, test, protect, review, and analyze emails more effectively than ever so you can get the most out of every send.…