Presented by
![Logo](https://cdn.brighttalk.com/ams/california/images/channel/19373/image_833656.png?width=300&height=300)
Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys
Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys