Name: The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration
Start: 2025-01-08T17:24:00Z
End: 2025-01-08T17:24:55.000Z
Location: BrightTALK
Rating: 0

Where work happens

Slack is a new way for your entire company to communicate. It replaces email with something faster, better organised and more secure. Instead of one-off email chains, all your communication is organised into channels that are easy to create, join and search. When there’s a channel for everything that happens at your company, everyone knows exactly where to go to get work done.

Learn how they harness the power of their workspace to bring together the right teammates, tools, and information to move work forward in style. Whether you’re receiving notifications, responding to approvals, or bonding with your teammates, get an inside look at how to unlock greater speed, efficiency, and connectedness.

Businesses are struggling to keep up with the proliferation of apps and data in their tech stack, and employees are paying the price with endless context switching and fragmented focus. That’s why the most innovative companies in the world are using Slack as their work operating system (work OS) for a new era of AI-powered productivity. 

In this webinar, we share the capabilities and benefits of using Slack as your company’s work OS, including how innovative companies use Slack to unlock seamless collaboration and teamwork, empower everyone with automation, connect apps and tools, and accelerate work with secure, easy-to-use AI.

Things you’ll learn:
- How Slack brings together your people, processes, knowledge, culture, data, and applications together in a single intuitive and user-friendly environment
- Examples of how Slack drives business results across every function of an organization
- Answers to frequently asked questions about Slack, such as why customers choose Slack over other solutions

What Is Slack? How Humans with AI Drive Work Success

Ever wonder how we at Slack use Slack? For us, it’s where teams collaborate and connect, leaders engage, and culture comes to life. We use channels to distribute clear, concise communications across teams, departments, and geographies — for those seated at desks or out in the field. We write and format messages that are optimized for scanning and search. We leverage Slack’s native features to create impactful, engaging communications. And of course, we’re never afraid of using emoji.

Learn how to use Slack the way Slack does, for your audience — wherever they may be. This webinar will demonstrate how your organization can become more informed and connected by using Slack for employee communications.

Things you’ll learn:
- How to establish a focused channel strategy to target key audiences
- How to write for Slack — and how this differs from other platforms
- How Slack features like canvas, clips, and workflows can elevate your communications

Slack for Employee and Frontline Communications

When was the last time you searched for critical work information only to spend too much time looking across systems and coming up empty-handed?

You’re not alone, in fact 47% of digital workers struggle to find data or information to perform their jobs effectively.¹

Your company data is scattered everywhere. Some of it is structured, like CRM or transactional data, while some of it is unstructured, like documents, decks, or messages. How do you keep up and sift through all the noise to get your job done? AI in Slack can help.

When unstructured data in Slack, structured data from CRM, and insights from agents all come together inside Slack, organizations are sitting on a wealth of data and information. Right in Slack, you can harness all this data with AI, and use it to find and prioritize information easier, unlocking your productivity potential.

Join this upcoming webinar to learn more about Slack’s latest AI innovations. We’re introducing three powerful updates to AI in Slack that empower teams: new Slack AI features, Agentforce in Slack, and third-party agents.

¹Gartner, “AI in Organizations” Survey 2022

Things you’ll learn:
- How to improve your productivity with simple, one-click AI solutions
- How to query your Salesforce records right from Slack
- How to enable AI on a secure, trusted platform

Work Faster Than Ever Before with New AI Innovations in Slack

Data security is a paramount concern now more than ever with the AI boom. This new technology has opened up new types of threats you need to get ahead of to prevent bad actors from accessing your sensitive information. What are you doing to ensure your data is protected?

Slack has a long history of security engineering efforts to prioritize resilience and controls in support of, and in partnership with, our customers. Join the VP of Slack Security to learn what Slack does – and what you can do – to guard your sensitive data with practical tips for protecting your Slack data across audit logs, tracking, download limitations, and more.

Things you’ll learn:
- Better understanding of how Slack Security proactively works to secure our customer environments.
- Best practices on security controls on the Slack platform.
- How to leverage the audit log to ingest signals that may provide indicators of compromise in their Slack workspace.

Secure How You Work with Slack’s Security Best Practices

As a sales leader, it can be hard to always know what’s happening in your business and quickly act upon it, especially while on the go. That’s why we’ve integrated Sales Cloud with Slack, to empower leaders and their teams with real-time deal visibility and actionable CRM insights in the flow of work, accessible from any device.

Join this webinar to hear Kaylin Voss, Chief Revenue Officer at Slack, and Tony Kays, SVP of Sales at Salesforce share best practices on how they manage their book of business, streamline day-to-day actions with trusted AI and automation, and drive success across their teams with Sales Cloud and Slack. You’ll see a live demo of our latest innovation, Slack Sales Elevate.

Things you’ll learn:
- Simplify Sales Cloud account and data management right from your mobile device
- Forecast confidently with instant deal notifications and week-over-week deal digests
- Save time and sell faster with Slack AI and process automation at your fingertips
- Make every AE your best AE with flexible sales process templates embedded in Slack channels to standardize and scale your team’s strategies for success

Run your business better with Sales Cloud and Slack

Sales teams need to maximize impact with fewer resources. But work today is fragmented, with siloed tools, conversations, and complex processes costing teams valuable time and slowing down deal cycles. Successful sales organizations are unifying their tools, customer data, and conversations and leveraging AI, agents, and automation to improve deal visibility and close deals faster as a team.

Enter Salesforce channels, our latest innovation that brings Salesforce into Slack and Slack into Salesforce. These channels combine structured customer data from Salesforce with unstructured conversational data from Slack to give sales teams a unified place to efficiently collaborate on deals and deliver on customer needs.

Join this webinar to learn how Salesforce channels, enhanced with Slack Sales Elevate and AI in Slack, accelerate team selling by bringing real-time CRM data, process automation, and trusted AI into selling conversations. See Salesforce Account and Opportunity channels in action in a demo, and dive deeper into critical sales use cases that your team can adopt today.

Things you’ll learn:
- Align the extended account team to navigate complex deals in dedicated Account and Opportunity Salesforce channels
- Manage your CRM data, log activity, and make customer-data-driven decisions all without leaving the team conversation, right from your mobile device
- Drive seller action to keep deals moving forward with intelligent alerts
- Talk directly to your CRM and quickly get up to speed with Einstein Copilot in Slack

How to Improve Team Selling with Slack and New Salesforce Channels

It’s tough to strike a balance between the urgency to embrace generative AI and the apprehension that comes with it. And while organizations know that it’s important to prioritize generative AI, only a fraction of knowledge workers have received clear guidance on how to best use generative AI in practice. That’s because it is hard to find a clear playbook or strategy for implementing AI across organizations today and certain AI tools can seem complex.

That’s where our webinar on Slack AI comes in. Slack AI is simple, secure, and intuitive AI that works directly in the platform where your work is already happening. With generative capabilities like AI-powered search, conversation summaries, and recaps, anyone at your organization can quickly find and prioritize their most important information.

Join this upcoming webinar to learn all about Slack AI and see it in action. You’ll get an overview of all the features available to you today, while getting a peek into what’s coming next, like expanded search capabilities and AI-powered huddles.

Slack AI is available as a paid add-on.

Things you’ll learn:
How to help your employees embrace AI with simple, easy-to-use AI in Slack
How to unlock the full value of your collective knowledge in Slack
How to get time back with new features like AI-powered huddles

How to Get Started with AI in Slack

According to Wellingtone’s The State of Project Management Report, less than half of companies consistently achieve project success. With all the project and work management tools available today, have you ever wondered why most organizations are missing their project goals?

No matter how much money companies spend on project management software, employees don’t want—or need—another tool to do their job. What they need is a way to manage projects better and collaborate on them in one place.

Meet Slack lists. Lists bring project management to teams where they are already working together–in Slack. With lists, you can visualize and organize tasks so you can track cross-functional projects, requests, approvals and more.

Join us to see a live demo of Slack lists and to learn more about how all types of companies can reduce context switching between apps, drive accountability across teams, and focus on what’s most important: doing your best work, faster.

Things you’ll learn:
How to create a list so your can manage projects from start to finish in Slack
How to build workflows with lists to track inbound requests
How to use lists to plan and prioritize with your team

Introducing Slack lists: Manage projects and tasks where work already happens

Marketers face more challenges today than ever, between rising customer expectations, the race to adopt AI and the proliferation of marketing tech, seeking to maximize growth while also fighting the inefficiencies that slow them down. Luckily, Slack helps marketing teams bring together the people, partners and tools they need to get things done in one place.

In this webinar, discover how marketers accelerate data-driven decisions in Slack with the help of AI and integrations with tools like Salesforce Marketing Cloud; enhance operational efficiency with easy-to-use workflow automation; and move work forward faster with their teams. Learn tactics that you can try today to transform the way you work with your marketing teams and cross-functional partners in Slack

Things you’ll learn:
Fuel smarter marketing decision-making as a team, with AI-powered insights and campaign dashboards delivered directly where you’re working
Drive marketing efficiency using automation, accelerating processes like approvals
Move work forward as a team and alongside external partners and agencies

5 ways marketers transform working together in Slack

Did you know that 85% of decision makers say service is expected to contribute a larger share of revenue this year?¹ Additionally, 88% of consumers say their experience is even more important than the product.² Service organizations are turning to AI to meet new challenges and scale their contact center and field service. But it’s hard to know how to best take advantage of new technologies.

Join us for this webinar, where you will gain insights into how Slack and Salesforce automation, data and AI capabilities can fuel the efficiency of service organizations and help agents provide exceptional customer experiences.

Things you’ll learn:
The current state of the service industry, including meeting the challenge of increased customer expectations
How automation, data and AI are empowering teams with more productivity through the power of Slack and Salesforce
How customers are leveraging Salesforce Service Cloud and Slack to power better, more efficient service

Deliver exceptional customer service experiences with Slack and Salesforce

If you’ve ever wondered how to get more done with less, you’re in luck. With Slack’s Workflow Builder tool, nearly 1 million Slack users worldwide are creating time-saving automated workflows without having to write a single line of code.

Slack’s Workflow Builder lets you streamline processes, eliminate manual errors, reduce context switching, and free up valuable human capital to focus on what truly matters: innovation and growth. Best of all, anyone, regardless of their technical background, can deploy it with just a few clicks.

Join this upcoming webinar to learn more and see Workflow Builder in action. You’ll also hear from Mark Burgess, the CEO of Credit Union 1, about how his company is empowering its employees to automate work in Slack and reach their most productive potential.

Automate work and save time with our no-code Workflow Builder

Slack’s Workforce Lab is bringing together world-class experts for a candid conversation about how AI is changing how we work. See the latest findings from professors at MIT, Northwestern and Stanford and hear their take on how AI will affect the global workforce over the next five years.

Things you’ll learn:
- What factors affect the design and adoption of AI tools
- How AI is predicted to affect the global workforce
- How we can build AI tools while remaining centered on human values

How AI is changing the future of work: a conversation with expert academics

Using AI tools at work is associated with a host of positive outcomes, from improved productivity to higher employee satisfaction. But a new global survey of desk workers by the Workforce Lab at Slack, a Salesforce company, finds that executive urgency to incorporate AI is far outpacing its use among employees. Despite productivity-boosting benefits of using AI at work, the survey shows that two-thirds of desk workers have still not tried AI tools and 93% do not consider AI outputs completely trustworthy for work-related tasks.

Tune in to see how AI use among the global workforce has shifted in the past three months and hear tips and tricks for readying your teams for the AI revolution.

Things you’ll learn:
- The top AI blockers for workers
- The surprising AI usage trends among Gen Z
- What leaders can do to support workers to unlock productivity with AI tools

The Workforce Index: Slack researchers share the top AI trends at work

With lengthened sales cycles making it harder for companies to meet revenue goals, driving growth efficiently has never been more critical. That means it’s more important than ever to empower sales and marketing teams to work together for seamless customer journeys from beginning to end.

Join us to learn how the team at Salesforce uses Slack to centralize knowledge and teamwork, automate processes, and create alignment between sales and marketing across the customer journey. We’ll hear from experts on their experience enabling sales and marketing using Slack and best practices for setting your teams up for success.

Things you’ll learn:
- Why there’s no better time than now to drive sales and marketing alignment
- How to drive efficiency by automating processes and streamlining leads with Slack
- Best practices and tips on streamlining cross-functional processes from experienced experts at Salesforce

Strengthen sales and marketing alignment with Slack

With automation in Slack, customers experience a ¹35% increase in time savings. And with Slack’s newly improved Workflow Builder, automation is for everyone—admins, devs and business users. See a demo and learn how to automate with no-code workflows and level up with custom-coded functions. Walk away with real examples of ways you can automate, starting today.

¹Source: 2024 Salesforce Success Metrics AMER Highlights. Data is aggregated from 425 customers.

Things you’ll learn:
- How automation in Slack is transforming how customers approach work and unlocking productivity gains
- How to create no-code workflows that anyone can build and use
- How to build workflows with custom-coded functions for more powerful automations

Build time-saving automations in Slack with Workflow Builder

Behind every great customer-centric company is a highly efficient incident resolution process, quietly and quickly fixing issues as they arise. These enterprises have moved on from the traditional approach of gathering in virtual war rooms or communicating through long, confusing email threads. Instead, they’re using Slack, the productivity platform that brings together your teams, customers and your entire tech stack.

Join us to learn how to troubleshoot and respond to incidents effortlessly through Slack channels, communicate with external vendors and customers through Slack Connect, and strengthen customer relationships with Service Cloud. We’ll also demo how we resolve incidents at Slack and answer all your burning questions at the end.

Things you’ll learn:
- How we’re using AI and automation to supercharge productivity
- A demo highlighting automation and integrations throughout a major incident
- Best practices for setting up your incident management process to get ROI and value immediately

Resolve customer incidents with AI and automation in Slack

Improving operations so teams and companies can do more with less is paramount across health-care organizations. One area where improved productivity drives significant ROI is in software development. Streamlining engineering and DevOps processes starts with using Slack as your organization’s productivity platform. Integrating your existing development and deployment tools into Slack increases the frequency of code deployments, minimizes incidents and downtime, and decreases failure rates in production.

And that productivity within software organizations leads to faster time-to-market for new products and features, driving revenue and profit growth and helping retain talent by avoiding burnout from manual administrative tasks.

Things you’ll learn:
- Ship quality code faster
- Minimize incidents and downtime
- Improve developer experience

Slack: Powering engineering organizations in healthcare

Join guest speaker Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities and Ryan Gavin, CMO of Slack for a timely discussion about how collaboration platforms have become the critical link for organizations to deploy AI and agents successfully. Learn the key trends and new capabilities that leaders are looking for as they re-evaluate their work platforms for the era of agent-powered productivity.

From native AI functionality to automation to extensibility and partner ecosystem, today’s work platforms must connect the whole enterprise. Hear why Slack was named a Leader in the 2024 IDC MarketScape for Worldwide Collaboration Applications and see how companies are using Slack to put AI to work in a trusted environment.

Things you’ll learn:
- Why every company should be rethinking their approach to collaboration
- Key capabilities and strategies to look for in collaboration platforms
- How Slack is making agents a part of the team in the multiplayer enterprise

The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration

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The Multiplayer Workplace: How AI Agents Will Transform Enterprise Collaboration

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