Name: Deliver exceptional customer service experiences with Slack and Salesforce
Start: 2024-08-26T13:25:00Z
End: 2024-08-26T13:25:45.000Z
Location: BrightTALK
Rating: 0

Where work happens

Slack is a new way for your entire company to communicate. It replaces email with something faster, better organised and more secure. Instead of one-off email chains, all your communication is organised into channels that are easy to create, join and search. When there’s a channel for everything that happens at your company, everyone knows exactly where to go to get work done.

Learn how they harness the power of their workspace to bring together the right teammates, tools, and information to move work forward in style. Whether you’re receiving notifications, responding to approvals, or bonding with your teammates, get an inside look at how to unlock greater speed, efficiency, and connectedness.

It’s tough to strike a balance between the urgency to embrace generative AI and the apprehension that comes with it. And while organizations know that it’s important to prioritize generative AI, only a fraction of knowledge workers have received clear guidance on how to best use generative AI in practice. That’s because it is hard to find a clear playbook or strategy for implementing AI across organizations today and certain AI tools can seem complex.

That’s where our webinar on Slack AI comes in. Slack AI is simple, secure, and intuitive AI that works directly in the platform where your work is already happening. With generative capabilities like AI-powered search, conversation summaries, and recaps, anyone at your organization can quickly find and prioritize their most important information.

Join this upcoming webinar to learn all about Slack AI and see it in action. You’ll get an overview of all the features available to you today, while getting a peek into what’s coming next, like expanded search capabilities and AI-powered huddles.

Slack AI is available as a paid add-on.

Things you’ll learn:
How to help your employees embrace AI with simple, easy-to-use AI in Slack
How to unlock the full value of your collective knowledge in Slack
How to get time back with new features like AI-powered huddles

How to Get Started with AI in Slack

According to Wellingtone’s The State of Project Management Report, less than half of companies consistently achieve project success. With all the project and work management tools available today, have you ever wondered why most organizations are missing their project goals?

No matter how much money companies spend on project management software, employees don’t want—or need—another tool to do their job. What they need is a way to manage projects better and collaborate on them in one place.

Meet Slack lists. Lists bring project management to teams where they are already working together–in Slack. With lists, you can visualize and organize tasks so you can track cross-functional projects, requests, approvals and more.

Join us to see a live demo of Slack lists and to learn more about how all types of companies can reduce context switching between apps, drive accountability across teams, and focus on what’s most important: doing your best work, faster.

Things you’ll learn:
How to create a list so your can manage projects from start to finish in Slack
How to build workflows with lists to track inbound requests
How to use lists to plan and prioritize with your team

Introducing Slack lists: Manage projects and tasks where work already happens

Marketers face more challenges today than ever, between rising customer expectations, the race to adopt AI and the proliferation of marketing tech, seeking to maximize growth while also fighting the inefficiencies that slow them down. Luckily, Slack helps marketing teams bring together the people, partners and tools they need to get things done in one place.

In this webinar, discover how marketers accelerate data-driven decisions in Slack with the help of AI and integrations with tools like Salesforce Marketing Cloud; enhance operational efficiency with easy-to-use workflow automation; and move work forward faster with their teams. Learn tactics that you can try today to transform the way you work with your marketing teams and cross-functional partners in Slack

Things you’ll learn:
Fuel smarter marketing decision-making as a team, with AI-powered insights and campaign dashboards delivered directly where you’re working
Drive marketing efficiency using automation, accelerating processes like approvals
Move work forward as a team and alongside external partners and agencies

5 ways marketers transform working together in Slack

If you’ve ever wondered how to get more done with less, you’re in luck. With Slack’s Workflow Builder tool, nearly 1 million Slack users worldwide are creating time-saving automated workflows without having to write a single line of code.

Slack’s Workflow Builder lets you streamline processes, eliminate manual errors, reduce context switching, and free up valuable human capital to focus on what truly matters: innovation and growth. Best of all, anyone, regardless of their technical background, can deploy it with just a few clicks.

Join this upcoming webinar to learn more and see Workflow Builder in action. You’ll also hear from Mark Burgess, the CEO of Credit Union 1, about how his company is empowering its employees to automate work in Slack and reach their most productive potential.

Automate work and save time with our no-code Workflow Builder

Slack’s Workforce Lab is bringing together world-class experts for a candid conversation about how AI is changing how we work. See the latest findings from professors at MIT, Northwestern and Stanford and hear their take on how AI will affect the global workforce over the next five years.

Things you’ll learn:
- What factors affect the design and adoption of AI tools
- How AI is predicted to affect the global workforce
- How we can build AI tools while remaining centered on human values

How AI is changing the future of work: a conversation with expert academics

Using AI tools at work is associated with a host of positive outcomes, from improved productivity to higher employee satisfaction. But a new global survey of desk workers by the Workforce Lab at Slack, a Salesforce company, finds that executive urgency to incorporate AI is far outpacing its use among employees. Despite productivity-boosting benefits of using AI at work, the survey shows that two-thirds of desk workers have still not tried AI tools and 93% do not consider AI outputs completely trustworthy for work-related tasks.

Tune in to see how AI use among the global workforce has shifted in the past three months and hear tips and tricks for readying your teams for the AI revolution.

Things you’ll learn:
- The top AI blockers for workers
- The surprising AI usage trends among Gen Z
- What leaders can do to support workers to unlock productivity with AI tools

The Workforce Index: Slack researchers share the top AI trends at work

With lengthened sales cycles making it harder for companies to meet revenue goals, driving growth efficiently has never been more critical. That means it’s more important than ever to empower sales and marketing teams to work together for seamless customer journeys from beginning to end.

Join us to learn how the team at Salesforce uses Slack to centralize knowledge and teamwork, automate processes, and create alignment between sales and marketing across the customer journey. We’ll hear from experts on their experience enabling sales and marketing using Slack and best practices for setting your teams up for success.

Things you’ll learn:
- Why there’s no better time than now to drive sales and marketing alignment
- How to drive efficiency by automating processes and streamlining leads with Slack
- Best practices and tips on streamlining cross-functional processes from experienced experts at Salesforce

Strengthen sales and marketing alignment with Slack

With automation in Slack, customers experience a ¹35% increase in time savings. And with Slack’s newly improved Workflow Builder, automation is for everyone—admins, devs and business users. See a demo and learn how to automate with no-code workflows and level up with custom-coded functions. Walk away with real examples of ways you can automate, starting today.

¹Source: 2024 Salesforce Success Metrics AMER Highlights. Data is aggregated from 425 customers.

Things you’ll learn:
- How automation in Slack is transforming how customers approach work and unlocking productivity gains
- How to create no-code workflows that anyone can build and use
- How to build workflows with custom-coded functions for more powerful automations

Build time-saving automations in Slack with Workflow Builder

Behind every great customer-centric company is a highly efficient incident resolution process, quietly and quickly fixing issues as they arise. These enterprises have moved on from the traditional approach of gathering in virtual war rooms or communicating through long, confusing email threads. Instead, they’re using Slack, the productivity platform that brings together your teams, customers and your entire tech stack.

Join us to learn how to troubleshoot and respond to incidents effortlessly through Slack channels, communicate with external vendors and customers through Slack Connect, and strengthen customer relationships with Service Cloud. We’ll also demo how we resolve incidents at Slack and answer all your burning questions at the end.

Things you’ll learn:
- How we’re using AI and automation to supercharge productivity
- A demo highlighting automation and integrations throughout a major incident
- Best practices for setting up your incident management process to get ROI and value immediately

Resolve customer incidents with AI and automation in Slack

Improving operations so teams and companies can do more with less is paramount across health-care organizations. One area where improved productivity drives significant ROI is in software development. Streamlining engineering and DevOps processes starts with using Slack as your organization’s productivity platform. Integrating your existing development and deployment tools into Slack increases the frequency of code deployments, minimizes incidents and downtime, and decreases failure rates in production.

And that productivity within software organizations leads to faster time-to-market for new products and features, driving revenue and profit growth and helping retain talent by avoiding burnout from manual administrative tasks.

Things you’ll learn:
- Ship quality code faster
- Minimize incidents and downtime
- Improve developer experience

Slack: Powering engineering organizations in healthcare

Modern healthcare companies need to combine productive operations with a customer- and patient-focused approach to everything they do, all while maintaining compliance with multiple regulations. Slack and Salesforce Health Cloud integrate seamlessly, giving organizations a rich repository of data and documentation and a platform for engaging with that data in context. In this webinar, you’ll learn more about Slack and Health Cloud and see several examples of how improving internal productivity drives better outcomes throughout the customer lifecycle.

Things you’ll learn:
- The combined value of Slack and Health Cloud for healthcare organizations
- How to configure Slack and Health Cloud to maintain HIPAA compliance

Optimize healthcare operations with Slack and Salesforce Health Cloud

Tune in to learn why Slack is the productivity platform for your financial services organization—empowering you to leverage Slack’s AI, workflows and automation to operate more effectively and create efficiency across your organization and with your external partners.

You’ll also get to understand better why the most nimble banking, insurance and wealth management firms choose to invest in Slack alongside Salesforce.

Things you’ll learn:
- How to use Slack to modernize operations and increase productivity
- How to deliver better and faster for customers
- Slack’s enterprise-grade security

Maintain agility and security in financial services with Slack

Did you know that Slack healthcare customers report that their teams are 49% more productive?

Join us for a thought-provoking webinar where we’ll explore how Slack is revolutionizing the way healthcare teams work. Our experts will cover a range of topics designed to help healthcare professionals optimize their workflows and work more efficiently.

Things you’ll learn:
- Automating routine processes with no-code Workflow Builder
- Connecting and engaging everyone with flexible tools that keep work moving between teams, partners and customers
- Anticipating user needs with proactive listening mechanisms
- Optimizing your tech stack with a single interface to over 2,600 applications through the Slack App Directory
- Fast global search to find subject-matter experts, clinical groups, information, and answers to questions quickly

Slack is the productivity platform for healthcare

Explore an auto OEM’s application of Slack to learn how to achieve efficiencies in operations, supply chain and logistics, and software development.

As manufacturing, auto and energy orgs pivot and start to produce new powertrains and digital products to launch novel service and revenue models, Slack provides the platform to innovate efficiently.

In this webinar, we will explore how Slack empowers organizations to capture efficiencies while innovating. You will learn how Slack connects people, processes and technology to prioritize productivity and optimize corporate, production and service operations.

Things you’ll learn:
- How surfacing production-line reporting, monitoring and alerting in-channel empowers efficient triage and mitigation of issues and incidents
- How to optimize software development to bring better products to market faster to capture new revenue streams
- How to onboard, coordinate and engage frontline workers for faster time to productivity and increased retention
- How to coordinate and manage suppliers and real-time logistics to harness efficiencies in operations and production

Slack is the productivity platform for manufacturing, auto and energy

Learn how Slack helps financial services firms maximize their Salesforce investment and streamline operations. It’s more important than ever for financial services firms to get the most out of their technology investments and do more with less.

Join us to learn how Slack and Salesforce can help you accelerate work with automation. You’ll hear from experts on their best practices and experience using Slack.

Driving productivity in financial services with Slack and Salesforce

Would it surprise you to learn that one of the fastest-growing retail companies in recent years doesn’t use email?

Join us for a conversation with Shipt, one of the leading names in modern retail. We’ll explore how the delivery-based company was able to scale their business to meet unprecedented spikes in consumer demand, using Slack as their productivity platform. Chayse Porter, Shipt’s head of IT, will share how they use Slack across every department to unlock innovation, optimize productivity, and automate as much as possible.

How Shipt reimagined retail with Slack

Sales leaders, the new year brings plenty of fresh opportunities for teams to rethink and enhance their selling strategy. When you use Slack and Slack Sales Elevate, you can hit the ground running with streamlined account planning, simplified CRM account and data management, improved forecasting, and intelligent process automation. Watch this webinar to learn how.

We’ll share how to better collaborate with your team so you can win together faster. Get ready to start facilitating effective team selling with deal rooms that bring together the right stakeholders, data, knowledge and tools your team needs to succeed. Enable better visibility into deal movements with real-time notifications and CRM-data accessibility from anywhere, on any device. In addition, you’ll see how our AI capabilities in Slack can help you find the information you need quickly.

Things you’ll learn:
Streamline your planning
Automate processes
Make pipeline data easily accessible and manageable
Improve forecasting accuracy
Stay on top of your team’s performance
Shorten deal cycles with deeper customer relationships

Kickstart your sales motion in Slack with these tips

Did you know that 85% of decision makers say service is expected to contribute a larger share of revenue this year?¹ Additionally, 88% of consumers say their experience is even more important than the product.² Service organizations are turning to AI to meet new challenges and scale their contact center and field service. But it’s hard to know how to best take advantage of new technologies.

Join us for this webinar, where you will gain insights into how Slack and Salesforce automation, data and AI capabilities can fuel the efficiency of service organizations and help agents provide exceptional customer experiences.

Things you’ll learn:
The current state of the service industry, including meeting the challenge of increased customer expectations
How automation, data and AI are empowering teams with more productivity through the power of Slack and Salesforce
How customers are leveraging Salesforce Service Cloud and Slack to power better, more efficient service

Deliver exceptional customer service experiences with Slack and Salesforce

Customer Service

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Deliver exceptional customer service experiences with Slack and Salesforce

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