Name: Resolve customer incidents with AI and automation in Slack
Start: 2024-06-04T17:39:00Z
End: 2024-06-04T17:39:26.000Z
Location: BrightTALK
Rating: 0

Where work happens

Slack is a new way for your entire company to communicate. It replaces email with something faster, better organised and more secure. Instead of one-off email chains, all your communication is organised into channels that are easy to create, join and search. When there’s a channel for everything that happens at your company, everyone knows exactly where to go to get work done.

Learn how they harness the power of their workspace to bring together the right teammates, tools, and information to move work forward in style. Whether you’re receiving notifications, responding to approvals, or bonding with your teammates, get an inside look at how to unlock greater speed, efficiency, and connectedness.

With lengthened sales cycles making it harder for companies to meet revenue goals, driving growth efficiently has never been more critical. That means it’s more important than ever to empower sales and marketing teams to work together for seamless customer journeys from beginning to end.

Join us to learn how the team at Salesforce uses Slack to centralize knowledge and teamwork, automate processes, and create alignment between sales and marketing across the customer journey. We’ll hear from experts on their experience enabling sales and marketing using Slack and best practices for setting your teams up for success.

Things you’ll learn:
- Why there’s no better time than now to drive sales and marketing alignment
- How to drive efficiency by automating processes and streamlining leads with Slack
- Best practices and tips on streamlining cross-functional processes from experienced experts at Salesforce

Strengthen sales and marketing alignment with Slack

With automation in Slack, customers experience a ¹35% increase in time savings. And with Slack’s newly improved Workflow Builder, automation is for everyone—admins, devs and business users. See a demo and learn how to automate with no-code workflows and level up with custom-coded functions. Walk away with real examples of ways you can automate, starting today.

¹Source: 2024 Salesforce Success Metrics AMER Highlights. Data is aggregated from 425 customers.

Things you’ll learn:
- How automation in Slack is transforming how customers approach work and unlocking productivity gains
- How to create no-code workflows that anyone can build and use
- How to build workflows with custom-coded functions for more powerful automations

Build time-saving automations in Slack with Workflow Builder

Improving operations so teams and companies can do more with less is paramount across health-care organizations. One area where improved productivity drives significant ROI is in software development. Streamlining engineering and DevOps processes starts with using Slack as your organization’s productivity platform. Integrating your existing development and deployment tools into Slack increases the frequency of code deployments, minimizes incidents and downtime, and decreases failure rates in production.

And that productivity within software organizations leads to faster time-to-market for new products and features, driving revenue and profit growth and helping retain talent by avoiding burnout from manual administrative tasks.

Things you’ll learn:
- Ship quality code faster
- Minimize incidents and downtime
- Improve developer experience

Slack: Powering engineering organizations in healthcare

Modern healthcare companies need to combine productive operations with a customer- and patient-focused approach to everything they do, all while maintaining compliance with multiple regulations. Slack and Salesforce Health Cloud integrate seamlessly, giving organizations a rich repository of data and documentation and a platform for engaging with that data in context. In this webinar, you’ll learn more about Slack and Health Cloud and see several examples of how improving internal productivity drives better outcomes throughout the customer lifecycle.

Things you’ll learn:
- The combined value of Slack and Health Cloud for healthcare organizations
- How to configure Slack and Health Cloud to maintain HIPAA compliance

Optimize healthcare operations with Slack and Salesforce Health Cloud

Tune in to learn why Slack is the productivity platform for your financial services organization—empowering you to leverage Slack’s AI, workflows and automation to operate more effectively and create efficiency across your organization and with your external partners.

You’ll also get to understand better why the most nimble banking, insurance and wealth management firms choose to invest in Slack alongside Salesforce.

Things you’ll learn:
- How to use Slack to modernize operations and increase productivity
- How to deliver better and faster for customers
- Slack’s enterprise-grade security

Maintain agility and security in financial services with Slack

Did you know that Slack healthcare customers report that their teams are 49% more productive?

Join us for a thought-provoking webinar where we’ll explore how Slack is revolutionizing the way healthcare teams work. Our experts will cover a range of topics designed to help healthcare professionals optimize their workflows and work more efficiently.

Things you’ll learn:
- Automating routine processes with no-code Workflow Builder
- Connecting and engaging everyone with flexible tools that keep work moving between teams, partners and customers
- Anticipating user needs with proactive listening mechanisms
- Optimizing your tech stack with a single interface to over 2,600 applications through the Slack App Directory
- Fast global search to find subject-matter experts, clinical groups, information, and answers to questions quickly

Slack is the productivity platform for healthcare

Explore an auto OEM’s application of Slack to learn how to achieve efficiencies in operations, supply chain and logistics, and software development.

As manufacturing, auto and energy orgs pivot and start to produce new powertrains and digital products to launch novel service and revenue models, Slack provides the platform to innovate efficiently.

In this webinar, we will explore how Slack empowers organizations to capture efficiencies while innovating. You will learn how Slack connects people, processes and technology to prioritize productivity and optimize corporate, production and service operations.

Things you’ll learn:
- How surfacing production-line reporting, monitoring and alerting in-channel empowers efficient triage and mitigation of issues and incidents
- How to optimize software development to bring better products to market faster to capture new revenue streams
- How to onboard, coordinate and engage frontline workers for faster time to productivity and increased retention
- How to coordinate and manage suppliers and real-time logistics to harness efficiencies in operations and production

Slack is the productivity platform for manufacturing, auto and energy

Learn how Slack helps financial services firms maximize their Salesforce investment and streamline operations. It’s more important than ever for financial services firms to get the most out of their technology investments and do more with less.

Join us to learn how Slack and Salesforce can help you accelerate work with automation. You’ll hear from experts on their best practices and experience using Slack.

Driving productivity in financial services with Slack and Salesforce

Would it surprise you to learn that one of the fastest-growing retail companies in recent years doesn’t use email?

Join us for a conversation with Shipt, one of the leading names in modern retail. We’ll explore how the delivery-based company was able to scale their business to meet unprecedented spikes in consumer demand, using Slack as their productivity platform. Chayse Porter, Shipt’s head of IT, will share how they use Slack across every department to unlock innovation, optimize productivity, and automate as much as possible.

How Shipt reimagined retail with Slack

Sales leaders, the new year brings plenty of fresh opportunities for teams to rethink and enhance their selling strategy. When you use Slack and Slack Sales Elevate, you can hit the ground running with streamlined account planning, simplified CRM account and data management, improved forecasting, and intelligent process automation. Watch this webinar to learn how.

We’ll share how to better collaborate with your team so you can win together faster. Get ready to start facilitating effective team selling with deal rooms that bring together the right stakeholders, data, knowledge and tools your team needs to succeed. Enable better visibility into deal movements with real-time notifications and CRM-data accessibility from anywhere, on any device. In addition, you’ll see how our AI capabilities in Slack can help you find the information you need quickly.

Things you’ll learn:
Streamline your planning
Automate processes
Make pipeline data easily accessible and manageable
Improve forecasting accuracy
Stay on top of your team’s performance
Shorten deal cycles with deeper customer relationships

Kickstart your sales motion in Slack with these tips

As communications service providers aim to reduce service costs without sacrificing service quality, incorporating automation into processes grows increasingly important.

Download this recording to hear how DirecTV is using Slack and Service Cloud to improve both the customer and employee experience with process automation, visibility across teams, and rapid dissemination of information from corporate to field techs.

Things you’ll learn:
Challenges facing Field Technicians and how Slack can help
How DirecTV leverages integrations in Slack
How Slack + Service Cloud is helping to improve employee experience as well as the customer experience

Improve service efficiency in the call center and field with Slack automation

Information overload kills productivity.

A Gartner survey found that 47% of desk workers struggle to find information while 32% made errors based on a lack of awareness. Despite existing tools, employees still can’t efficiently access the knowledge they need to do their jobs.

How much more effective would you be at work if you could instantly understand the context of any project or policy in the history of your business? With Slack AI, you can.

Slack AI is an intuitive AI experience embedded in your workspace that helps you search, summarize and find answers faster. You don’t need to become a prompt engineer to harness the power of AI; in Slack, with one-click solutions, it’s easy for anyone to take advantage of AI.

Join this upcoming webinar to learn more and see our AI in action. You’ll learn how it can empower your employees with trusted AI in Slack—where the flow of work already happens—so they can reach their most productive potential.

Work smarter and faster with trusted AI in Slack

Control the chaos, distractions and stress of incidents by automating incident response, streamlining communications across teams with less noise and conducting painless incident reviews.

Watch this recording of Logan Franey, Sr. Developer Solutions Manager at Slack as he takes the audience through this presentation from Frontiers 2022, Automate & Modernize Incident Management with Slack.

Automate and modernize incident management with Slack

How many desk workers are using AI and automation tools and how are these tools affecting on-the-job productivity? What’s stopping more people from experimenting with AI at work? Hear from Slack researchers as they unpack new findings on employee perceptions and use of AI from a survey of more than 10,000 desk workers around the globe.

AI at work: the Slack research team unpacks the data on AI use in the workplace

To realize the full potential of automation, we need a new approach—one that empowers everyone to automate, seamlessly brings automation into your flow of work and is modular and intuitive so you can automate for specific challenges you have.

In this webinar, you’ll join Yousaf Sajid, Senior Manager, Product Marketing at Slack, to learn why a modern automation strategy is a must-have for companies. See a Salesforce-on-Slack story on how IT and end users have both automated common tasks and complex processes to unlock productivity gains.

The Productivity Revolution: Empowering Everyone to Automate

With Slack’s new no-code Workflow Builder, automation is for everyone. What’s more is that you can connect tools you use every day to workflows, creating automations that span across your tech stack. In today’s webinar we’ll explore how PagerDuty easily connects to workflows in Slack, automating incident response.

Things you’ll learn:
- How to connect the tools you use every day to Slack workflows
- How to automate repetitive processes like kicking off a project or onboarding team members
- How to use automation to streamline critical work during incidents and maintain transparent communications throughout the incident lifecycle
- Reduce resolution times and errors with workflows

Boost productivity by connecting your tools to no-code workflows

Business teams are increasingly looking to IT as strategic partners to co-create processes and tools that will drive growth amid uncertainty.

How can you best partner with your stakeholders to unlock productivity while increasing ROI on your tech stack?

Hear how the Salesforce IT team has leveraged the Slack platform to automate processes, integrate systems and build custom apps to drive productivity for our business partners.

Build on Slack to supercharge IT

Behind every great customer-centric company is a highly efficient incident resolution process, quietly and quickly fixing issues as they arise. These enterprises have moved on from the traditional approach of gathering in virtual war rooms or communicating through long, confusing email threads. Instead, they’re using Slack, the productivity platform that brings together your teams, customers and your entire tech stack.

Join us to learn how to troubleshoot and respond to incidents effortlessly through Slack channels, communicate with external vendors and customers through Slack Connect, and strengthen customer relationships with Service Cloud. We’ll also demo how we resolve incidents at Slack and answer all your burning questions at the end.

Things you’ll learn:
- How we’re using AI and automation to supercharge productivity
- A demo highlighting automation and integrations throughout a major incident
- Best practices for setting up your incident management process to get ROI and value immediately

Resolve customer incidents with AI and automation in Slack

Automation

Automation Workload

AIOps

Artificial Intelligence

Productivity

Enterprise Applications

Cloud Applications

Collaboration

Messaging

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Resolve customer incidents with AI and automation in Slack

Presented by

About this talk

More from this channel