Name: CX in Banking: What leaders are thinking and doing
Start: 2024-12-04T15:58:00Z
End: 2024-12-04T15:58:27.000Z
Location: BrightTALK
Rating: 4

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

More than ever, customer experience (CX) is shaping the competitive landscape and providing a significant advantage for organizations that make it the cornerstone of their business strategies. Most organizations, however, struggle to consistently deliver great experiences, especially as they aim to migrate towards AI-powered virtual and agent assistance tools. In this session, we’ll explore the fundamentals for deploying AI tools throughout the customer service interaction from initiation to closure.

AI-powered fundamentals for hyper-personalized customer experiences

Join Talkdesk and Frost & Sullivan to explore the transformative power of AI for retail customer experience (CX). Gain valuable insights from Nancy Jamison of Frost & Sullivan and Ed Durbin and Michael Klein of Talkdesk as they discuss current industry trends, strategies for enhancing CX, and the future of retail. Discover how AI can streamline order management, support better personalization, and strengthen brand loyalty.

This is a must-attend session for retail CX leaders looking to stay ahead of the curve.

Elevating the retail customer experience: Lessons from Talkdesk and Frost & Sullivan

In this session we explore the role of the contact center as a hub for the healthcare consumer journey and how AI is transforming it. Contact centers are now strategic spaces for leading organizations to leverage AI to improve experience, relieve staffing pressure, and improve efficiency. But it can be challenging for leaders to get started with a strategy and roadmap, with so much hype and ongoing concerns about how to responsibly deploy it. This session demystifies how AI works in real healthcare settings and how organizations are incorporating it into their digital and consumer experience operations and strategies.

Unlocking better patient journeys through AI in the contact center

The call center has long been a cost center for health systems, with leaders pursuing strategies to maximize efficiency and deflect as many calls and chats as possible.

But economic shifts, rising consumer expectations and advances in artificial intelligence are pushing leaders ― including those at Hollywood, Fla.-based Memorial Healthcare System ― to rethink that strategy.

In this live session, you’ll hear from technology leaders at Memorial Healthcare System and Talkdesk, who will share how they’ve shifted cost centers to value drivers. They’ll discuss how AI and upskilling can transform contact center agents into members of the care team, driving outcomes for the business and patients.

Becoming value drivers: Top systems' strategies for transforming the contact center.

There is no one-size-fits-all approach to AI adoption in the contact center. Whether automating with self-service, empowering agents or illuminating insights buried in customer data, the journey’s starting point hinges on your business priorities.

Join this session to discover how AI is the ‘one-a-day vitamin’ you need for a robust and flourishing CX and what’s the right starting point based on your objectives. Attendees will walk away with actionable insights, tailored to their priorities. Come and learn why AI is the essential “vitamin” for a healthy and resilient customer experience ecosystem.

AI: The Essential Vitamin for a Healthy CX

Discover the power of Talkdesk Financial Services Experience Cloud for Insurance. See how our end-to-end contact center solution is purpose-built to streamline policy servicing, claims management, and new business workflows to enable and empower your employees and deliver exceptional customer service.

Delivering Modern Insurance Experiences

Watch an exclusive demo webinar on the Talkdesk Financial Services Experience Cloud™ for Banking.

Discover how our purpose-built platform is revolutionizing the banking sector by accelerating time to value, boosting productivity, and enhancing profitability.

Learn more about:
Engaging with customers through their preferred communication channels.
Becoming a digital-first and mobile-first experience provider.
Addressing and resolving key friction points in the customer journey, such as authentication.
Integrating core banking systems and CRM for informed decision-making.
Utilizing Gen AI-powered Autopilot and Copilot to enhance efficiency.

Don’t miss this opportunity to transform your financial services.

Creating Connected and Personalized Banking Experiences

Artificial Intelligence is rapidly evolving to transform the relationship between brands and consumers. AI will usher in a new era of conversational commerce where every interaction is personalized, seamless, and impactful.

Yet, with the excitement and the possibilities AI creates, lies a critical challenge: retailers need to develop governance and policies to guide the ethical use of AI, ensuring data security, consumer trust, and unbiased AI recommendations.

Watch the webinar and see Michael Klein share insights from our Talkdesk Bias & Ethical AI in Retail survey, highlight consumer concerns regarding Artificial Intelligence, and how retailers can ethically leverage AI. Bryan Cabezas wraps up our session by walking us through how Talkdesk is your partner for ethical AI.

Ethical AI in Retail: Challenges and Solutions

Want to boost your bank's customer lifetime value? This webinar reveals how to transform your contact center into a CX powerhouse. Learn to leverage existing data for actionable insights, implement a test-and-learn approach, and gain a competitive edge through strategic CX transformation.

CX in Banking: What leaders are thinking and doing

Customer Engagement

Customer Experience

Call Center

Contact Center

Generative AI

agentic AI

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

Customer Success

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

CX in Banking: What leaders are thinking and doing

Presented by

About this talk

More from this channel