Name: Elevating the retail customer experience: Lessons from Talkdesk and Frost & Sullivan
Start: 2024-12-02T21:50:00Z
End: 2024-12-02T21:50:56.000Z
Location: BrightTALK
Rating: 0

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

Want to boost your bank's customer lifetime value? This webinar reveals how to transform your contact center into a CX powerhouse. Learn to leverage existing data for actionable insights, implement a test-and-learn approach, and gain a competitive edge through strategic CX transformation.

CX in Banking: What leaders are thinking and doing

More than ever, customer experience (CX) is shaping the competitive landscape and providing a significant advantage for organizations that make it the cornerstone of their business strategies. Most organizations, however, struggle to consistently deliver great experiences, especially as they aim to migrate towards AI-powered virtual and agent assistance tools. In this session, we’ll explore the fundamentals for deploying AI tools throughout the customer service interaction from initiation to closure.

AI-powered fundamentals for hyper-personalized customer experiences

In this session we explore the role of the contact center as a hub for the healthcare consumer journey and how AI is transforming it. Contact centers are now strategic spaces for leading organizations to leverage AI to improve experience, relieve staffing pressure, and improve efficiency. But it can be challenging for leaders to get started with a strategy and roadmap, with so much hype and ongoing concerns about how to responsibly deploy it. This session demystifies how AI works in real healthcare settings and how organizations are incorporating it into their digital and consumer experience operations and strategies.

Unlocking better patient journeys through AI in the contact center

The call center has long been a cost center for health systems, with leaders pursuing strategies to maximize efficiency and deflect as many calls and chats as possible.

But economic shifts, rising consumer expectations and advances in artificial intelligence are pushing leaders ― including those at Hollywood, Fla.-based Memorial Healthcare System ― to rethink that strategy.

In this live session, you’ll hear from technology leaders at Memorial Healthcare System and Talkdesk, who will share how they’ve shifted cost centers to value drivers. They’ll discuss how AI and upskilling can transform contact center agents into members of the care team, driving outcomes for the business and patients.

Becoming value drivers: Top systems' strategies for transforming the contact center.

There is no one-size-fits-all approach to AI adoption in the contact center. Whether automating with self-service, empowering agents or illuminating insights buried in customer data, the journey’s starting point hinges on your business priorities.

Join this session to discover how AI is the ‘one-a-day vitamin’ you need for a robust and flourishing CX and what’s the right starting point based on your objectives. Attendees will walk away with actionable insights, tailored to their priorities. Come and learn why AI is the essential “vitamin” for a healthy and resilient customer experience ecosystem.

AI: The Essential Vitamin for a Healthy CX

Discover the power of Talkdesk Financial Services Experience Cloud for Insurance. See how our end-to-end contact center solution is purpose-built to streamline policy servicing, claims management, and new business workflows to enable and empower your employees and deliver exceptional customer service.

Delivering Modern Insurance Experiences

Watch an exclusive demo webinar on the Talkdesk Financial Services Experience Cloud™ for Banking.

Discover how our purpose-built platform is revolutionizing the banking sector by accelerating time to value, boosting productivity, and enhancing profitability.

Learn more about:
Engaging with customers through their preferred communication channels.
Becoming a digital-first and mobile-first experience provider.
Addressing and resolving key friction points in the customer journey, such as authentication.
Integrating core banking systems and CRM for informed decision-making.
Utilizing Gen AI-powered Autopilot and Copilot to enhance efficiency.

Don’t miss this opportunity to transform your financial services.

Creating Connected and Personalized Banking Experiences

Artificial Intelligence is rapidly evolving to transform the relationship between brands and consumers. AI will usher in a new era of conversational commerce where every interaction is personalized, seamless, and impactful.

Yet, with the excitement and the possibilities AI creates, lies a critical challenge: retailers need to develop governance and policies to guide the ethical use of AI, ensuring data security, consumer trust, and unbiased AI recommendations.

Watch the webinar and see Michael Klein share insights from our Talkdesk Bias & Ethical AI in Retail survey, highlight consumer concerns regarding Artificial Intelligence, and how retailers can ethically leverage AI. Bryan Cabezas wraps up our session by walking us through how Talkdesk is your partner for ethical AI.

Ethical AI in Retail: Challenges and Solutions

Join Talkdesk and Frost & Sullivan to explore the transformative power of AI for retail customer experience (CX). Gain valuable insights from Nancy Jamison of Frost & Sullivan and Ed Durbin and Michael Klein of Talkdesk as they discuss current industry trends, strategies for enhancing CX, and the future of retail. Discover how AI can streamline order management, support better personalization, and strengthen brand loyalty.

This is a must-attend session for retail CX leaders looking to stay ahead of the curve.

Elevating the retail customer experience: Lessons from Talkdesk and Frost & Sullivan

Customer Experience

Retail

Artificial Intelligence

Contact Center

Customer Care

Customer Support

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Elevating the retail customer experience: Lessons from Talkdesk and Frost & Sullivan

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