Presented by
Director, Retail Product Marketing at Talkdesk Michael Klein and Sales Engineer at Talkdesk Bryan Cabezas
Ethical AI in Retail: Challenges and Solutions
About this talk
Artificial Intelligence is rapidly evolving to transform the relationship between brands and consumers. AI will usher in a new era of conversational commerce where every interaction is personalized, seamless, and impactful.
Yet, with the excitement and the possibilities AI creates, lies a critical challenge: retailers need to develop governance and policies to guide the ethical use of AI, ensuring data security, consumer trust, and unbiased AI recommendations.
Watch the webinar and see Michael Klein share insights from our Talkdesk Bias & Ethical AI in Retail survey, highlight consumer concerns regarding Artificial Intelligence, and how retailers can ethically leverage AI. Bryan Cabezas wraps up our session by walking us through how Talkdesk is your partner for ethical AI.
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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.