Presented by
SVP and Chief Digital Officer of Memorial Healthcare System Jeff Sturman and GM of Healthcare at Talkdesk Patty Hayward
Becoming value drivers: Top systems' strategies for transforming the contact center.
About this talk
The call center has long been a cost center for health systems, with leaders pursuing strategies to maximize efficiency and deflect as many calls and chats as possible.
But economic shifts, rising consumer expectations and advances in artificial intelligence are pushing leaders ― including those at Hollywood, Fla.-based Memorial Healthcare System ― to rethink that strategy.
In this live session, you’ll hear from technology leaders at Memorial Healthcare System and Talkdesk, who will share how they’ve shifted cost centers to value drivers. They’ll discuss how AI and upskilling can transform contact center agents into members of the care team, driving outcomes for the business and patients.
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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.