CX Metrics that Matter

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Presented by

Malcolm Koh, CX Practice Director, Zendesk

About this talk

Customer service metrics are the vital signs of an organization but where do they fit in your business? And are you tracking them? During this webinar, we'll discuss the importance of monitoring your customer metrics to deliver excellent customer experience and loyalty, and how that translates to actual returns. We will be covering: - The customer metrics you need to keep a pulse on - How leaders across APAC have used CX Metrics to grow their business - How to use Zendesk Explore to measure and improve your customer experience - Healthy customer metrics = healthy ROI, how 3D development platform, Unity, used customer insights to keep costs low and maximise ROI
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Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers, generating real impact for their business, and their teams. Powerful, innovative customer experiences can be within reach with the right tools and partnership. To learn more about us, visit www.zendesk.com.