Name: AI and the IT Service Desk: Trends, Challenges, and Future Directions
Start: 2024-08-29T16:00:00Z
End: 2024-08-29T16:00:40.000Z
Location: BrightTALK
Rating: 0

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.


Learn how IT Assist, leveraging GenAI, streamlines the IT support process from providing self-serve solutions to guiding employees through incident creation when necessary. This webinar will showcase how GenAI enhances user experience by summarizing troubleshooting steps and facilitating a smooth transition to incident reporting, ensuring issues are resolved promptly and efficiently.

Key Topics:
- Empowering Users with Self-Serve Solutions
- Smooth Transition to Incident Reporting with context already built-in
- Success Stories and Operational Efficiency Gains

From Self-Help to Incident Creation: IT Assist and GenAI in Action

This webinar will demonstrate how IT Assist identifies issues with MS Teams, guides users through the troubleshooting process, and executes a reinstallation to ensure smooth functionality—all while maintaining a conversational, user-friendly approach.

Key Topics:
   - Understanding Endpoint Remediation - what it is and what it is not
   - AI-Powered Troubleshooting - what’s possible in terms of IT applications
   - Enhancing User Experience and Efficiency
   - Guardrails
   - Success Stories and Operational Efficiency Gains

Seamless IT Support: GenAI-Driven Endpoint Remediation

Join us for an educational webinar to explore how AI chatbots can help small businesses accelerate growth. In the webinar, we’ll show you how to choose the right platform and experience the full potential of AI using the Kore.ai XO Platform.

This session, led by Alenis Fiallo, Director of PLG Services and Sales Engineering at Kore.ai, will guide you through the four key features to look for when choosing a Generative AI platform:
1) Quick Start Guide – Learn how the Kore.ai XO Platform enables fast and easy onboarding so you can start building AI chatbots today. 
2) Customization Flexibility – Discover how the XO Platform allows users like you to build tailored solutions.
3) Out-of-the-box integrations—See how the XO Platform seamlessly integrates with your existing systems, tools, and more.
4) User-Friendly Experience – Explore how the XO Platform offers an intuitive interface that empowers users of all technical skill levels.

With Alenis’ expertise in sales engineering and product growth, you’ll gain practical insights into how the Kore.ai XO Platform can grow your operations. 

Don’t miss this opportunity to supercharge your business with AI chatbots using the Kore.ai XO Platform.

Key Takeaways:
- Understand the four essential features of a powerful Generative AI platform.
- Gain practical insights into leveraging AI chatbots for growth and operational efficiency.
- See how to integrate the Kore.ai XO Platform with your current workflows seamlessly.
- Learn different ways to enhance customer experiences with a user-friendly, customizable AI solution.

AI Democratized: Supercharge Growth with AI Chatbots

Explore how Generative AI is transforming recruitment in this on-demand webinar. Gain insights into AI-driven tools that enhance candidate sourcing, automate resume screening, and streamline interview scheduling—promoting a more efficient and unbiased hiring process. Hear from industry experts about the latest advancements in Generative AI and practical strategies for integrating these innovations into your recruitment approach. Learn how to attract top talent, reduce bias, and build a more inclusive workforce.

Part of HR.com's The Future of AI and Recruitment Technologies Virtual Event

Revolutionizing Recruitment: Leveraging Conversational and Generative AI for Smarter Hiring

Join us for the next episode of our AI Democratized series, during which our AI experts Cobus Greyling, Josh Porter, Param Vora, and Alenis Fiallo dive into the fascinating topic of Generative AI hallucinations. AI chatbots can sometimes generate responses that are inaccurate or misleading. But why does this happen, and how can it be prevented?

To kick things off, Josh will define AI hallucinations, outline their challenges, and discuss potential solutions. Cobus will then provide insights from industry trends, highlighting why hallucinations have become a hot topic in the AI landscape. Param will explain how we built the Kore.ai XO Platform to ensure chatbot accuracy and reliability, while Alenis will showcase a live demo of the XO Platform as a zero-code solution to safeguard your AI chatbots.

Don’t miss this opportunity to learn how to enhance your AI chatbots and ensure they remain dependable in all situations.

Key takeaways:
-  Understand the causes behind AI hallucinations and why they matter
-  Learn how the Kore.ai XO Platform safeguards your chatbots from hallucinations
-  Watch a live demo of practical tools and techniques to keep your AI accurate and reliable

AI Democratized: Taming Generative AI Hallucinations

Discover how industry leader Kore.ai’s Conversational Commerce solutions can elevate your Shopify store by driving sales and enhancing customer engagement through AI-powered personalized shopping experiences. Learn how 24/7 automated support and seamless hybrid AI-human assistance can boost conversions, streamline operations, and ensure top-notch customer satisfaction.

Key Topics:
-  Personalized GenAI Product Search
-  Turn Conversations into Conversions: Seamless Conversational Commerce
-  Always On, Always Ready: 24/7 Self-Service Capabilities

Boost Shopify Sales & Customer Engagement: Unleash the Power of GenAI to your Customers

Generative AI is transforming industries, but deploying AI at scale within enterprises requires overcoming significant technical challenges—balancing ethical considerations, optimizing AI model performance, and reducing time-to-market. Join us for an insightful webinar where we’ll explore best practices for accelerating your AI initiatives using no-code automation.

What you'll learn:
-  Optimize Model Performance at Scale: Learn how to fine-tune AI models using data-driven approaches that maximize efficiency and accuracy, critical for enterprise-level deployment.

-  Speed Up Your AI Projects: Explore how no-code solutions are revolutionizing the development process, enabling technical teams to reduce development cycles and get AI solutions to market faster.

-  Expand AI’s Reach Within Your Organization: Learn how democratizing AI development allows non-technical stakeholders to contribute, fostering greater collaboration and adoption.

-  Drive Responsible AI Development: Discover strategies for building responsible GenAI agents, mitigating bias, and addressing hallucinations to ensure trustworthy outcomes.

-  Live Demo: See these concepts in action with a demonstration of GALE, a powerful no-code platform that brings it all together.

Equip your team with the knowledge to accelerate AI innovation while maintaining AI safety and high performance.

Fast-Tracking AI Innovation: How to Scale Responsible AI Agents with No-Code Automation

Join us for an exclusive webinar tailored to technology and customer experience professionals in the Property & Casualty (P&C) insurance sector. In today’s digital-first world, delivering personalized, 24/7 customer service is no longer optional—it’s essential. However, achieving this in a safe, secure, and efficient manner remains a major challenge for many insurance companies.

In this engaging session, we’ll take you on a narrative journey through the experiences of Primo Insurance, a fictitious P&C insurance company facing common industry challenges. Discover how Kore.ai’s powerful enterprise AI platform enabled Primo Insurance to deploy AI-native automation that enhances customer service from the first touchpoint to the final resolution of claims.

Transforming 24/7 Customer Service in Property & Casualty Insurance: A Journey with Primo Insurance

Shift from reactive to proactive IT support with the help of AI. Learn how AI can anticipate issues, automate resolutions, and provide insights for continuous improvement in IT operations. An overview of IT Assist 2.0 and what’s possible now with our product.

Key Topics:
   - Proactive IT support through AI-driven monitoring
   - Automating routine IT tasks and workflows - end-point remediation
   - Gen AI dialogue - more empathetic

Transforming IT Operations with AI: From Reactive to Proactive Support

Generative AI (Gen AI) has the potential to transform the enterprise landscape, but how? Many organisations struggle to identify practical use cases, get out of the pilot phase and demonstrate business value. This webinar brings together industry experts from Everest and Kore.ai to share real-world insights on navigating the Gen AI revolution – from what and why of Gen AI usecases to understanding the technology capabilities that help implement successful Gen AI projects that deliver measurable ROI.

During this session, you’ll learn:
-  Use cases that are finding success in enterprises.
-  Best practices for Gen AI implementation.
-  Frameworks to measure success and prove ROI.
-  The evolution of GenAI platforms and how GALE stands out as a game-changer.
-  Strategies for overcoming common challenges and going from pilot to production.

Gen AI in the enterprise: Uncovering use cases and achieving ROI

Join us for the next iteration of our Express webinar series where AI experts Cobus Greyling, Param Vora, and Alenis Fiallo demo our industry-first XO Express dialog templates! Express dialog templates allow you to train your AI chatbot to go beyond answering questions by performing automated tasks such as greeting visitors to capture leads, schedule appointments, check order status, and much more! And since it's an Kore Express offering, it means you can do all this in minutes with zero-code.

Don’t miss this chance to see how Express dialog templates can streamline your business by automating and optimizing key customer interactions!

Key takeaways:
1. Understand the value of Express dialog templates for your business
2. Learn how to use Express dialog templates to train your AI chatbot to perform tasks in minutes
3. Discover the many use cases available in our Express dialog template marketplace

Go beyond answers: Teach your AI chatbot to take action with dialog templates

If you thought that you needed to be a developer to build an AI solution, think again.

Being able to help your customers quickly and efficiently often becomes one of the few competitive advantages you have in your arsenal today. That’s why this webinar will dive into the key benefits of implementing AI chatbots and how you can identify the best use cases that work for your business, especially for your customers.

We explore real-world case studies, including a detailed look at how Tallahassee State College successfully built and deployed an AI assistant to provide 24-hour support for students.

You’ll see firsthand how Kore.ai’s new XO Express platform simplifies the creation and deployment of chatbots, making advanced AI tools accessible to businesses of all sizes without needing to have coding skills.

We build an AI chatbot in minutes, showing you a step-by-step guide on how to leverage a user-friendly tool to create a functional AI chatbot without coding knowledge. We discuss common pitfalls and how to avoid them, ensuring a smooth implementation process.

We also cover:
1. Key business challenges AI should solve in customer experience.
2. Understanding the evolution of AI platforms and their accessibility.
3. How to create personalized experiences for customers.
4. Best practices for introducing AI solutions to your team and customers.
5. How to navigate the transition from traditional customer service to AI-assisted solutions.
6. Future trends in AI-powered customer experience and how to stay ahead.
7. Measuring success and optimizing chatbot performance.

AI Mastery in 45 Minutes: Boost customer experience with zero coding

Discover XO Automation Express, the Kore.ai user-friendly pathway for everyone to leverage the XO Platform's robust capabilities in building, deploying, and operationalizing AI chatbots.

Join industry experts Cobus Greyling and Param Vora for an enlightening webinar where they blend AI expertise with the intuitive features of the XO Automation Express offering. Cobus will delve into AI thought leadership, providing insights suitable for all audiences. Meanwhile, Param will showcase how XO Automation Express seamlessly embeds cutting-edge AI features, enabling users to harness AI's power effortlessly.

If you're eager to explore how AI can transform your business and want to learn how to innovate within minutes, this webinar is for you. Don't miss this chance to gain valuable insights to unlock the full potential of democratized AI.

Key Takeaways:
   - Understand the business impact of AI chatbots in today's landscape.
   - Explore essential AI features shaping the future of conversational AI.
   - Discover how the Kore.ai XO Automation Express offering simplifies AI chatbot development for everyone.

AI Democratized: Crafting Chatbots in Minutes

Join us as we shine a light on contact center agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact center leader not only identify key agent and customer paint points, but you’ll also get some tips how to solve them. We will focus on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

-  What agents and customers believe are the critical success factors in customer satisfaction
-  What are the biggest customer frustrations when dealing with call centers.
-  Whether contact centers are performing against the things that agents value most.
-  Which industries have agents with the greatest willingness to utilize agents assist AI tools.

New research: Enterprise AI adoption trends and challenges

Learn how to improve your customer experience using the Kore.ai XO Platform with new capabilities, including Dialog Builder improvements and Generative AI features. Cobus Greyling, Chief Evangelist at Kore.ai, will walk you through how to maximize your customer experiences using the new XO11 platform.

 - Explore our new unified Generative AI Builder with easy access to pinned apps, announcements, and templates to get started and find what you need even faster. 
 - Build human-like conversations even faster with fine-tuned prompts and fine-tuned LLM models using XO GPT.
-  Easily develop your AI-First Contact Center that handles common flows and pre-defined responses with AgentAI.
- Use Advanced RAG capabilities for specialized response generation and ensure reliability.

Better Interactions, More Human-like Customer Conversations

Exclusive research and brand new insights directly from 500 contact centre agents and 1000 customers

In this webinar, you’ll learn:

The top 2 things that agents value more than pay

The top things that frustrate agents and customers most and how to resolve them

How agents and customers feel about the coming of AI in the contact centre

Top use cases for AI in customer service

About this webinar

We explore contact centre agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact centre leader not only identify key agent and customer paint points, but you’ll also learn some examples of how to solve them.

With the inevitable coming of AI, you’d be forgiven for thinking that contact centre agents are concerned about the impact of AI on their jobs. But when was the last time you heard from the agents themselves? What about customers? Do they really want to speak to someone or just get their problem solved?

In this exclusive webinar, we turn the spotlight on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

What agents and customers believe are the critical success factors in customer satisfaction

What are the biggest customer frustrations when dealing with call centers
Whether contact centres are performing against the things that agents value most

Which industries have agents with the greatest willingness to utilise agents assist AI tools

This webinar is a goldmine for contact centre managers, industry stakeholders, and businesses keen on refining their customer service strategies. Gain firsthand insights from the agents themselves and craft a path forward that aligns with both agent welfare and exceptional customer service.

AI in enterprise: Are agents and customers on board or jumping ship?

Kore.ai revolutionizes payments through the integration of LLMs and Generative AI. By leveraging these advanced technologies, Kore.ai enhances the payment process, ensuring accuracy and security. Automated interactions powered by AI lead to seamless transactions, real-time updates, and reduced errors. With Kore.ai's solutions, businesses can streamline their payment operations, providing a frictionless experience for customers while maintaining data integrity and compliance.

Paving the Way for Payments Through Conversations: Kore.ai, LLMs & Generative AI

AI-Powered IT Helpdesk Revolution

Explore the latest trends in AI for IT service desks, including current challenges and future opportunities. Gain insights into how organizations are adopting AI to improve IT support services and an overview of the IT Assist features. 

Key Topics: 
   -  Trends in AI adoption for IT service management
   -  Overcoming challenges in AI implementation
   -  Future innovations in AI for IT support
   -  Strategic planning for AI integration in IT service desks

AI and the IT Service Desk: Trends, Challenges, and Future Directions

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AI and the IT Service Desk: Trends, Challenges, and Future Directions

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