Name: AI and the IT Service Desk: Trends, Challenges, and Future Directions
Start: 2024-08-29T16:00:00Z
End: 2024-08-29T16:00:40.000Z
Location: BrightTALK
Rating: 0

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Join our channel to learn how Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom-line.


This webinar will demonstrate how IT Assist identifies issues with MS Teams, guides users through the troubleshooting process, and executes a reinstallation to ensure smooth functionality—all while maintaining a conversational, user-friendly approach.

Key Topics:
   - Understanding Endpoint Remediation - what it is and what it is not
   - AI-Powered Troubleshooting - what’s possible in terms of IT applications
   - Enhancing User Experience and Efficiency
   - Guardrails
   - Success Stories and Operational Efficiency Gains

Seamless IT Support: GenAI-Driven Endpoint Remediation

This webinar will delve into how IT Assist leverages AI to deliver concise, relevant knowledge directly to users, reducing dependency on IT helpdesk staff and empowering employees to solve problems independently. IT Assist hosts IT Domain knowledge repository in SeachAssist curated from many sources that is a game changer when it comes to self-service

Key Topics:
   - AI-Driven Knowledge Retrieval
   - Breakdown of the many types of sources Kore can integrate with
   - Employee Empowerment and operational benefits

Empower and Resolve: GenAI-Powered Self-Service IT Support

Shift from reactive to proactive IT support with the help of AI. Learn how AI can anticipate issues, automate resolutions, and provide insights for continuous improvement in IT operations. An overview of IT Assist 2.0 and what’s possible now with our product.

Key Topics:
   - Proactive IT support through AI-driven monitoring
   - Automating routine IT tasks and workflows - end-point remediation
   - Gen AI dialogue - more empathetic

Transforming IT Operations with AI: From Reactive to Proactive Support

Join us for the next iteration of our Express webinar series where AI experts Cobus Greyling, Param Vora, and Alenis Fiallo demo our industry-first XO Express dialog templates! Express dialog templates allow you to train your AI chatbot to go beyond answering questions by performing automated tasks such as greeting visitors to capture leads, schedule appointments, check order status, and much more! And since it's an Kore Express offering, it means you can do all this in minutes with zero-code.

Don’t miss this chance to see how Express dialog templates can streamline your business by automating and optimizing key customer interactions!

Key takeaways:
1. Understand the value of Express dialog templates for your business
2. Learn how to use Express dialog templates to train your AI chatbot to perform tasks in minutes
3. Discover the many use cases available in our Express dialog template marketplace

Go beyond answers: Teach your AI chatbot to take action with dialog templates

If you thought that you needed to be a developer to build an AI solution, think again.

Being able to help your customers quickly and efficiently often becomes one of the few competitive advantages you have in your arsenal today. That’s why this webinar will dive into the key benefits of implementing AI chatbots and how you can identify the best use cases that work for your business, especially for your customers.

We explore real-world case studies, including a detailed look at how Tallahassee State College successfully built and deployed an AI assistant to provide 24-hour support for students.

You’ll see firsthand how Kore.ai’s new XO Express platform simplifies the creation and deployment of chatbots, making advanced AI tools accessible to businesses of all sizes without needing to have coding skills.

We build an AI chatbot in minutes, showing you a step-by-step guide on how to leverage a user-friendly tool to create a functional AI chatbot without coding knowledge. We discuss common pitfalls and how to avoid them, ensuring a smooth implementation process.

We also cover:
1. Key business challenges AI should solve in customer experience.
2. Understanding the evolution of AI platforms and their accessibility.
3. How to create personalized experiences for customers.
4. Best practices for introducing AI solutions to your team and customers.
5. How to navigate the transition from traditional customer service to AI-assisted solutions.
6. Future trends in AI-powered customer experience and how to stay ahead.
7. Measuring success and optimizing chatbot performance.

AI Mastery in 45 Minutes: Boost customer experience with zero coding

Discover XO Automation Express, the Kore.ai user-friendly pathway for everyone to leverage the XO Platform's robust capabilities in building, deploying, and operationalizing AI chatbots.

Join industry experts Cobus Greyling and Param Vora for an enlightening webinar where they blend AI expertise with the intuitive features of the XO Automation Express offering. Cobus will delve into AI thought leadership, providing insights suitable for all audiences. Meanwhile, Param will showcase how XO Automation Express seamlessly embeds cutting-edge AI features, enabling users to harness AI's power effortlessly.

If you're eager to explore how AI can transform your business and want to learn how to innovate within minutes, this webinar is for you. Don't miss this chance to gain valuable insights to unlock the full potential of democratized AI.

Key Takeaways:
   - Understand the business impact of AI chatbots in today's landscape.
   - Explore essential AI features shaping the future of conversational AI.
   - Discover how the Kore.ai XO Automation Express offering simplifies AI chatbot development for everyone.

AI Democratized: Crafting Chatbots in Minutes

Join us as we shine a light on contact center agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact center leader not only identify key agent and customer paint points, but you’ll also get some tips how to solve them. We will focus on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

-  What agents and customers believe are the critical success factors in customer satisfaction
-  What are the biggest customer frustrations when dealing with call centers.
-  Whether contact centers are performing against the things that agents value most.
-  Which industries have agents with the greatest willingness to utilize agents assist AI tools.

New research: Enterprise AI adoption trends and challenges

Learn how to improve your customer experience using the Kore.ai XO Platform with new capabilities, including Dialog Builder improvements and Generative AI features. Cobus Greyling, Chief Evangelist at Kore.ai, will walk you through how to maximize your customer experiences using the new XO11 platform.

 - Explore our new unified Generative AI Builder with easy access to pinned apps, announcements, and templates to get started and find what you need even faster. 
 - Build human-like conversations even faster with fine-tuned prompts and fine-tuned LLM models using XO GPT.
-  Easily develop your AI-First Contact Center that handles common flows and pre-defined responses with AgentAI.
- Use Advanced RAG capabilities for specialized response generation and ensure reliability.

Better Interactions, More Human-like Customer Conversations

Exclusive research and brand new insights directly from 500 contact centre agents and 1000 customers

In this webinar, you’ll learn:

The top 2 things that agents value more than pay

The top things that frustrate agents and customers most and how to resolve them

How agents and customers feel about the coming of AI in the contact centre

Top use cases for AI in customer service

About this webinar

We explore contact centre agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact centre leader not only identify key agent and customer paint points, but you’ll also learn some examples of how to solve them.

With the inevitable coming of AI, you’d be forgiven for thinking that contact centre agents are concerned about the impact of AI on their jobs. But when was the last time you heard from the agents themselves? What about customers? Do they really want to speak to someone or just get their problem solved?

In this exclusive webinar, we turn the spotlight on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

What agents and customers believe are the critical success factors in customer satisfaction

What are the biggest customer frustrations when dealing with call centers
Whether contact centres are performing against the things that agents value most

Which industries have agents with the greatest willingness to utilise agents assist AI tools

This webinar is a goldmine for contact centre managers, industry stakeholders, and businesses keen on refining their customer service strategies. Gain firsthand insights from the agents themselves and craft a path forward that aligns with both agent welfare and exceptional customer service.

AI in enterprise: Are agents and customers on board or jumping ship?

Kore.ai revolutionizes payments through the integration of LLMs and Generative AI. By leveraging these advanced technologies, Kore.ai enhances the payment process, ensuring accuracy and security. Automated interactions powered by AI lead to seamless transactions, real-time updates, and reduced errors. With Kore.ai's solutions, businesses can streamline their payment operations, providing a frictionless experience for customers while maintaining data integrity and compliance.

Paving the Way for Payments Through Conversations: Kore.ai, LLMs & Generative AI

Kore.ai elevates product marketing with its innovative approach. Addressing pain points requires a customer-centric approach and personalization to maximize product marketing opportunities and customer value. Kore.ai's chatbots offer personalized content delivery and authentic brand interactions, collecting marketing data and insights to inform your strategies. Our AI marketing bots empower your team with instant metrics, enabling agile content creation and response to market demand. Social media chatbots expand brand engagement, generating leads and retargeting potential customers. With Kore.ai, enhance the customer journey and buying experience through tailored product recommendations, all within one powerful platform.

Reimagining Product Marketing with Kore.ai’s LLM’s and Generative AI

Kore.ai transforms debt collection with innovative AI-driven solutions. By analyzing data and customer behavior, Kore.ai optimizes collection strategies, tailoring approaches for better engagement. This approach enhances communication, reduces friction, and increases the likelihood of successful debt recovery. With Kore.ai's intelligent tools, businesses can navigate the challenging landscape of debt collection more effectively, improving outcomes and maintaining positive customer relationships.

Money Matters: Revolutionize Debt Collection with Kore.ai’s Conversational AI

Kore.ai elevates personalized customer service through cutting-edge technology. By harnessing AI and data insights, Kore.ai enables businesses to deliver tailored and contextually relevant support. This leads to faster issue resolution, improved customer satisfaction, and enhanced loyalty. With Kore.ai's solutions, businesses can provide seamless interactions that cater to individual needs, ultimately building stronger customer relationships and driving business growth.

Redefining Relationships: Delivering Personalized Customer Service with Kore.ai

Kore.ai transforms product recommendations by deploying advanced AI capabilities. By analyzing user preferences and behavior, Kore.ai generates personalized suggestions that enhance the shopping experience. This innovation leads to more accurate and relevant product offerings, increasing customer engagement and driving sales. Through Kore.ai's tailored recommendations, businesses can create a seamless and customer-centric shopping journey that boosts conversions and brand loyalty.

Boost Upselling: Kore.ai’s AI Personalizes Product Recommendations

Kore.ai enhances project management with its intelligent solutions. By leveraging cutting-edge features, Kore.ai streamlines project workflows, facilitates communication, and promotes collaboration among team members. This optimization leads to better task allocation, progress tracking, and timely decision-making. With Kore.ai's project management tools, businesses can effectively manage their projects, ensuring increased productivity and successful project outcomes.

Projects on Track: Kore.ai’s AI Power in Project Management

Kore.ai redefines password reset processes with its innovative approach. By utilizing advanced technology, Kore.ai simplifies and secures the password reset experience. Users can quickly regain access to their accounts through secure verification methods and user-friendly interactions. This enhancement ensures a hassle-free process while maintaining strong security measures, enhancing user satisfaction and data protection.

Ease Password Panic: Kore.ai's AI Streamlines Password Resets

Kore.ai revolutionizes order management through the power of LLMs and Generative AI. By harnessing these technologies, Kore.ai transforms the order management process into a seamless, automated experience. This innovation results in accurate order processing, real-time updates, and efficient issue resolution. Businesses can now handle orders with greater precision and speed, ensuring customer satisfaction and streamlined operations.

Meet SuperBots: Kore.ai's LLMs & AI Innovation in Order Management

AI-Powered IT Helpdesk Revolution

Explore the latest trends in AI for IT service desks, including current challenges and future opportunities. Gain insights into how organizations are adopting AI to improve IT support services and an overview of the IT Assist features. 

Key Topics: 
   -  Trends in AI adoption for IT service management
   -  Overcoming challenges in AI implementation
   -  Future innovations in AI for IT support
   -  Strategic planning for AI integration in IT service desks

AI and the IT Service Desk: Trends, Challenges, and Future Directions

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AI and the IT Service Desk: Trends, Challenges, and Future Directions

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