How Nova KBM Bank’s chatbot significantly boosted NPS scores
In this webinar, Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, will share a case study on how Nova KBM used conversational AI to tackle some core business challenges and boost NPS scores in the process.
Join us for this session to learn:
-Which customer pain points in banking can be eased with conversational AI
-How to gain senior leadership support for conversational automation
-How to organise your team and resources for success
-Key implementation lessons for chatbots in banking
-Success factors that contribute to increasing NPS scores with conversational AI
-Key recommendations for improving CX with conversational AI