Prioritizing Product Quality and Safety

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Presented by

Laura Lutton, Director of ESG Product Management

About this talk

The Product Governance Material ESG Issue (MEI) focuses on how companies manage risks related to product quality, service safety, and responsible marketing. Maintaining Customer Trust - Ensuring product safety and reliability is critical for customer satisfaction and long-term profitability. Active oversight demands access to reliable data and collaboration across the business. Evaluating Product Governance Risks - Morningstar Sustainalytics' ESG Risk Ratings assess product governance risks, combining inherent risks with those not actively managed due to lacking programs and policies. As awareness of product governance risks grows, companies face increased scrutiny. Morningstar Sustainalytics' ESG Risk Ratings help investors identify companies managing these risks effectively.
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