Presented by
Matthew Brown, Solink | David Epperly, Red Canary | Parul Bhandari, Aclaimant
Customer Success as a Profit Center
About this talk
The Customer Success function can represent a large opportunity for revenue generation for B2B companies. Originally regarded as a post-sale Cost Center the narrative can be flipped with correct leadership, positioning, and execution. Start from the ground up to position customer success from what may be viewed as a cost center to a highly efficient profit center within your organization.
Featuring:
Matthew Brown, Director Customer Enablement, Solink
David Epperly, Manager, Customer Success Operations, Red Canary
Parul Bhandari, Director of Customer Success, Aclaimant
More from this channel
Upcoming talks (0)
On-demand talks (11)
Subscribers (2197)
At ChurnZero, part of our mission is to bring Customer Success everywhere – for everyone, at all levels, in every location – even if that means from your
couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to
directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately. This event is
an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and ch…
couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to
directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately. This event is
an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and ch…