Join Contact center industry experts Brian Cantor and Sheila McGeeSmith and Cognigy’s Derek Roberti, as they take you on a step-by-step journey to identify your organization’s biggest CX needs and the rewards you can expect from CX transformation. With the benefit of data, real-world examples and use cases, you will learn where to plan and deploy AI-driven self-service at critical moments in your customer journey and how to prepare your operation for emerging self-service opportunities.
Specifically, our experts will explore why self-service has failed to meet customer expectations and what can be done to deliver a customer experience that is frictionless and satisfying, while also alleviating much of the agent’s mundane workload. Attending this MasterClass will provide you with insight into:
• How will self-service elevate the overall CX journey
• How to build trust in new Conversational AI applications
• The ROI to expect
• The actions to take