Name: Building a customer-obsessed team
Start: 2023-08-01T18:07:00Z
End: 2023-08-01T18:07:05.000Z
Location: BrightTALK
Rating: 0

Eye on Tech focuses on the latest business technology and IT topics, including AI, DevOps, security, networking, cloud, storage and more. Programmed strategically to inform the business tech buying cycle, Eye on Tech features insight and commentary from the writers, editors and experts at SearchSecurity, SearchNetworking, SearchStorage and other sites in the TechTarget portfolio.

In this interview, MIT PhD candidates Shayne Longpre and Robert Mahari, along with Irving Wladawsky-Berger, a fellow, in the MIT Initiative on the Digital Economy, talk about the issue of data provenance and tracing data used in AI models. Data provenance has garnered national attention as companies like Anthropic and OpenAI, which offer generative AI models that create text based on data collected from the internet, are sued by authors, newspapers and other content creators for use of their intellectual property. Longpre and Mahari authored a white paper on auditing datasets used by AI models and will discuss their findings during a panel session called “The Data Provenance Dilemma: Legal and Ethical Risks” during the MIT Sloan CIO Symposium on May 14, 2024. See: https://mitcio.com/
Panelists: Makenzie Holland, senior news writer, TechTarget Editorial; Irving Wladawsky-Berger, fellow, MIT Initiative on the Digital Economy; Robert Mahari, PhD student in the Human Dynamics, MIT and JD candidate, Harvard Law School; Shayne Longpre, PhD student, MIT Media Lab
Check out last year's conversation at https://www.brighttalk.com/webcast/19989/582569?utm_source=TechTarget&utm_medium=brighttalk&utm_campaign=582569 and visit https://www.techtarget.com/searchenterpriseai/ for more on AI.

Understand data provenance for AI

This year’s 2024 MIT Sloan CIO Symposium on May 14 -- and the pre-event on May 13 -- promises to be packed with exciting sessions and discussions. (A virtual option is available.)

In this interview with Allan Tate, executive chair, MIT Sloan CIO Symposium, you’ll hear about the critical issues the sessions will cover, including AI quandaries -- such as risks and legal challenges -- and how IT leaders can balance the myriad of business and IT challenges.
• Register for the event: https://mitcio.info/register
• 2024 Agenda: https://mitcio.info/agenda
• 2024 Speakers: https://mitcio.info/speakers

Watch an interview from last year with two returning panelists -- Irving Wladawsky-Berger/MIT and Robert Mahari/MIT & Harvard -- speaking about AI issues. https://www.brighttalk.com/webcast/19989/582569?utm_source=TechTarget&utm_medium=brighttalk&utm_campaign=582569

2024 MIT Sloan CIO Symposium to Tackle AI Controversies, IT Balance

Metrigy analyst Beth Schultz explains how CPaaS can improve CX efficiency and outcomes, including personalization and automated workflows.

Exploring how CPaaS can improve CX

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Recapping Enterprise Connect 2024

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A new era of fixed-mobile convergence for UC

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How GenAI will affect content management in 2024

Beth Schultz, vice president and principal analyst at Metrigy, discusses insights organizations can gain from collaboration tool data and how to use data to make technology buying decisions.

Collaboration data fuels technology buying decisions

Irwin Lazar, president and principal analyst at Metrigy, explains the federal requirements for E911 compliance for business phone systems and his research into how organizations are managing compliance.

Building a strategy for E911 compliance

Beth Schultz, vice president and principal analyst at Metrigy, explains the basics of connected workspaces to support hybrid teams and mitigate proximity bias.

Connected workspaces mitigate proximity bias

Irwin Lazar, president and principal analyst at Metrigy, explains the importance of a proactive governance and compliance strategy for content created by communication, collaboration and customer experience applications.

Building a proactive collaboration governance strategy

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Inbound 2023: Themes and Recap

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Nick Barney sits down with news writer Makenzie Holland to discuss regulating artificial intelligence in the United States.

Your Tech Minute with Nick: AI's Unregulated Future

Irwin Lazar dives into Metrigy research on two major trends that are driving IT organizations to break down silos among communication and collaboration teams in order to better support hybrid work.

How IT organizations build collaboration teams

Analyst Gabe Knuth sites down with John Powers to discuss his perspective on where VDI is in 2023, what challenges organizations are facing within this market and what offerings might catch organization's eyes as they plan for how to manage and deliver their desktops.

Analysis of VDI and the desktop virtualization market at large

Technology writer Nick Barney interviews news reporter Esther Ajao on popular generative AI technology ChatGPT and the open letter urging a six-month halt on AI experiments.

Your Tech Minute with Nick: ChatGPT and the Open Letter on AI

Beth Schultz, vice president of research for Metrigy, discusses the importance of a customer-obsessed strategy and the critical role of building the right team, from the C-suite to frontline workers, to deliver exceptional customer experiences. Learn how data-centricity, collaboration and Chief Customer Officers play key roles in customer-obsessed companies.

Building a customer-obsessed team

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