Name: The role of customer feedback surveys in the contact center
Start: 2023-06-20T19:43:00Z
End: 2023-06-20T19:43:03.000Z
Location: BrightTALK
Rating: 0

Eye on Tech focuses on the latest business technology and IT topics, including AI, DevOps, security, networking, cloud, storage and more. Programmed strategically to inform the business tech buying cycle, Eye on Tech features insight and commentary from the writers, editors and experts at SearchSecurity, SearchNetworking, SearchStorage and other sites in the TechTarget portfolio.

In this interview, MIT PhD candidates Shayne Longpre and Robert Mahari, along with Irving Wladawsky-Berger, a fellow, in the MIT Initiative on the Digital Economy, talk about the issue of data provenance and tracing data used in AI models. Data provenance has garnered national attention as companies like Anthropic and OpenAI, which offer generative AI models that create text based on data collected from the internet, are sued by authors, newspapers and other content creators for use of their intellectual property. Longpre and Mahari authored a white paper on auditing datasets used by AI models and will discuss their findings during a panel session called “The Data Provenance Dilemma: Legal and Ethical Risks” during the MIT Sloan CIO Symposium on May 14, 2024. See: https://mitcio.com/
Panelists: Makenzie Holland, senior news writer, TechTarget Editorial; Irving Wladawsky-Berger, fellow, MIT Initiative on the Digital Economy; Robert Mahari, PhD student in the Human Dynamics, MIT and JD candidate, Harvard Law School; Shayne Longpre, PhD student, MIT Media Lab
Check out last year's conversation at https://www.brighttalk.com/webcast/19989/582569?utm_source=TechTarget&utm_medium=brighttalk&utm_campaign=582569 and visit https://www.techtarget.com/searchenterpriseai/ for more on AI.

Understand data provenance for AI

This year’s 2024 MIT Sloan CIO Symposium on May 14 -- and the pre-event on May 13 -- promises to be packed with exciting sessions and discussions. (A virtual option is available.)

In this interview with Allan Tate, executive chair, MIT Sloan CIO Symposium, you’ll hear about the critical issues the sessions will cover, including AI quandaries -- such as risks and legal challenges -- and how IT leaders can balance the myriad of business and IT challenges.
• Register for the event: https://mitcio.info/register
• 2024 Agenda: https://mitcio.info/agenda
• 2024 Speakers: https://mitcio.info/speakers

Watch an interview from last year with two returning panelists -- Irving Wladawsky-Berger/MIT and Robert Mahari/MIT & Harvard -- speaking about AI issues. https://www.brighttalk.com/webcast/19989/582569?utm_source=TechTarget&utm_medium=brighttalk&utm_campaign=582569

2024 MIT Sloan CIO Symposium to Tackle AI Controversies, IT Balance

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Recapping Enterprise Connect 2024

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Join CEO, analyst and TechTarget contributor Robin Gareiss as she breaks down her Metrigy research on why feedback surveys are important -- including how to get responses and how to use these insights to improve business operations.

The role of customer feedback surveys in the contact center

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