Name: #NextGenBranch: how has COVID-19 reshaped bank branches?
Start: 2021-12-10T14:00:00Z
End: 2021-12-10T14:01:02.000Z
Location: BrightTALK
Rating: 4.33

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world. 

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

Top Italian Bank Carige rolls out first of its fully digital branches with Auriga

Banca Carige Smart Branch

Auriga and ACI Worldwide Partner to Launch Next-Generation ATM Acquiring and Self-Service Banking Platform. 

Today’s consumers use a wide range of channels to access banking services, switching from one device to another continuously. 

Increasingly, they demand cash and non-cash services at their convenience, 24 x 7. ATM technology has too often been an obstacle to meeting these changing demands and ATM owners must adapt through the advancement of the ATM infrastructure by converging physical and digital services for a consistent consumer experience. 

Our joint solution will provide improved customer service through the integration of ATM with mobile and internet self-service banking capabilities and will enable banks to define an integrated channel strategy, optimizing and transforming their branch and ATM estates.

How to reinvent ATMs and create the next generation self-service platform

What’s the future of retail banking look like?  Is it just a digital service? And no branches at all? 
Here at Auriga, we know the bank branch has a great future. 

Branches are being closed for many reasons. Changing customer habits. The convenience of digital banking. And the high operating costs.
These all matter.

But, cutting branches means lost services and lost connections with your customers
So how to overcome the challenges? 

The answer is our NextGenBranch and its expanded use of smarter digital self-service banking inside the branch.
Video banking, AI and automation together deliver branch banking services remotely and securely around the clock.
Making branches more automated makes sense. But how do you make them more customer centric and special.

This is where our WWS solutions Bank4Me and Fill4Me make the difference.
Your customers are remotely assisted to complete banking operations without the need for face-to-face contact. They are assured of a personalised service.
Tasks like cash deposits, bill payment, cheque cashing, bank transfers and large withdrawals are all automated and remotely guided.

We’ve made our solutions modular too, letting you tailor your self-service digital offering. 
And of course, smarter automation creates the space to offer more face to face advisory services that customers really value, in an efficient and profitable way.
This is more than a blueprint. At Auriga we are helping banks create NextGen branches worldwide today.

Find out more about our NextGen Branch powered by us, shaped by you.

NextGenBranch: the Solution to Branch Closures

Cyber-attacks in the bank’s environment are clearly a very pressing and growing threat worldwide.

Cybersecurity is a continuous process which needs constant development and research.

Financial institutions face a variety of challenges in making ATMs available around the clock while ensuring maximum security.

Banks need to build a cybersecurity program: Understanding the business context, the technical infrastructure supporting critical functions and the related cybersecurity threats.

Lookwise Device Manager is Auriga’s centralised and modular solution specifically adapted to the needs of ATM Networks.

It provides a comprehensive set of features to ensure the protection and monitoring of your critical devices, adding an extra control layer that allows users to run custom remote actions to investigate or react to potential incidents.

By putting an effective OT cybersecurity strategy in place, based on the right set of protection technologies, it is possible to secure critical devices without affecting operations and complying with regulations at the same time.

- Keep a centralized control over Software & Hardware changes
- Keep an integrated visibility and management of the ATM security status
- Reduce SW deployment and HW maintenance efforts
- Enforce security policies compliance
- Increase general  availability of the network

Plan your security strategy and respond to cyberthreats in time with Lookwise Device Manager!

***

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world.

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

Lookwise Device Manager - The Cyber Security Platform

Recently, our Head of International Sales, Mark Aldred, sat down with one of the most influential people in banking, Jim Marous, to guest on his hugely popular podcast, Banking Transformed.

The discussion centred around how banks and credit unions are rethinking their distribution strategies as COVID-19 has led to more people than ever using digital channels. 

Despite this shift, while closing all branches is not the best alternative, neither is keeping them all open.

So what should they be doing to increase profit and value to customers?

***

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world.

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

Find out more: https://www.aurigaspa.com/en/​

Follow us:
Facebook: https://www.facebook.com/aurigaspa/​
Instagram: https://www.instagram.com/auriga_the_banking_evolution/
Twitter: https://twitter.com/aurigaSW​
LinkedIn: https://www.linkedin.com/company/auriga-spa

Banking Transformed Podcast: Rethinking the Future of Distribution | Auriga

Élida Policastro, regional Vice President of cybersecurity at Auriga, reviews the importance of cybersecurity in the financial sector in the face of possible attacks.

***

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world.

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

Entrevista de Élida Policastro para Dirigentes TV

Today we are all in the middle of a whirlwind of change.

The disruption is stronger than before, and many believe its effects will outlast the Covid pandemic and become permanent.

So what does this look like in numbers? 

There are some interesting statistics appearing which demonstrate changes in customer habits.

Ernst and Young’s Consumer Index shows that over 40% of customers said their banking habits had changed because of COVID-19. 

Customers expect banks to accept their socially responsibility and guarantee services to the whole community.
 
The social role of banks can be broken down into three areas.

One, service to consumers. This means an assurance of access to banking.
 
Two, service and support to businesses. Being responsive and providing access to services to help business survive and thrive.

And, three is the most sensitive. The value they give to the health of a community. How the presence of a bank can be a  magnet for growth and stability. High streets need them to survive.

So, how can  banks make the balance? Be digital and have a strong Social Purpose?

Banks must keep on cutting unnecessary costs and optimising efficiency. 
At same they should also create new streams of revenue to drive profitability.

To deliver on these drivers, technology can have a central role.

Artificial Intelligence and machine learning can make repetitive processes more efficient. Smart automation reduces operating expenses.

And when you want to reduce the cost of banking, cloud computing can make a huge difference. It can make banks more agile and flexible. 

What you can do with remote banking technology is limitless. Using audio and video banking channels at branches through a digital video terminal, banks can offer a wealth of assistance and consultancy.

Cutting-Edge Infrastructure at the core of the NextGenBranch Model - Mark Aldred

The traditional ATM architecture needs an upgrade to be able to fulfil a broader role within a digital context. 

Happily technology has evolved and a Channel Integration model looks to be able to solve many of the problems that ATMs are coming up against. 

In a digital first future, the ATM of the future has the capability to be pivotal alongside branches, and helping banks realize their wider transformation initiatives, keeping them secure as paramount to the success of the lean branch concept.

Mark Aldred Talks About the ATM of the Future

ATMs are critical devices that need to be available 24/7, 365 days a year.

ATM SW Images are certified on controlled laboratory Hardware to guarantee smooth operations without disruption.

However, when the ATMs are in production different actors, legitimate or malicious, can manipulate the ATM SW & HW in an uncontrolled way, increasing the risk of a potential cyber-attack or a misconfiguration affecting the device availability.

This presentation explains how 5B has implemented a 24/7 Cybersecurity Operations model based on Auriga’s Lookwise Device Manager (LDM) solution to control SW & HW integrity in the ATM channel. 

It will explain the processes defined to securely deploy a SW Image and securely perform on-site maintenance activities on the ATM, while monitoring and responding to unplanned/uncontrolled actions.

***

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world.

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

BankSec 2020: Juan Ramon Aramendia (Auriga) and Hugo Carrillo (5B)

How can banks seize the digitisation opportunity in their branch transformation strategy?

Digitisation is getting ever faster and now is the time for banks to take a real lead.

And use innovative technology to redesign their customer engagement strategies. And to generate more value. The next generation of branches may be smaller in number and scale.  But they will be smarter, more customer-oriented and better located.  

So, how does technology matter in the next generation branch? 

Banks are in whirlwind of change.

Quite simply, the pandemic is making more people change how they bank. 
Many branches are being closed. Those that are open have limited opening hours. Many services are by appointment only. Staff are working from home.

At the same time, customers are being told to cut unessential travel. 
They aren’t going into the centres of towns where their banks are. Footfall on shopping streets is falling.

In a word, branch banking is disrupted like never before.

The result? If they weren’t before, customers are shifting their banking to digital channels.

Digital self-service makes their branches more automated for health security reasons.

It minimises physical contacts between colleagues and customers. And keeps vital services open.

Of course, branch network transformation is part of a long-term trend. 
And this has been driven by changing customer expectations. 

Customers expect banks to be socially responsible and guarantee services to the whole community. They expect banks to do good for wider society.

Banks must keep on cutting unnecessary costs and maximise efficiency. 
At same they must also create new streams of revenue and drive profitability.

As the pandemic made so stark, banks need to get closer to their customers. They must prioritise ways to improve customer loyalty.

For these drivers, technology has a pivotal role. 
AI and machine learning can make processes more efficient. Smart automation reduces OPEX.

Vincenzo Fiore, Auriga CEO, talks about Reimagining Branches and how Technology

Mark Aldred, Head of Sales at Auriga, talks about empowering banks through technology at Self-Service Banking Asia 2020.

***

For over 25 years we have been developing and creating innovative software and continue to be a reference point for the banking world.

Auriga is a key player, at an international level, in the creation of proprietary software solutions, specialising particularly in Banking area, with the development of integrated platforms that have contributed in defining the standards of the new models of omnichannel banking.

Mark Aldred talks about Empowering Banks at Self-Service Banking Asia 2020

Over the last few years, we continue to see an increase in all types of ATM crimes.
Juan Ramon Aramendia, product manager at Auriga, spoke about cyber security at the ATMIA US Security Virtual Conference.

He explained how technology solutions, such as Lookwise Device Manager, can help banks protect their ATMs from cyber-crime while following the NIST framework.

***

Da oltre 25 anni progettiamo e realizziamo software innovativi, punto di riferimento per il mondo delle banche.

Auriga è protagonista di livello internazionale nella realizzazione di soluzioni software proprietarie con una forte specializzazione nell’area Banking.

Il nostro core business è lo sviluppo di piattaforme integrate che hanno contribuito a definire gli standard dei nuovi modelli di banca omnicanale.

Building an ATM Cyber Security Program Based on the NIST Framework

Retail banks all over the globe responded to the pandemic by closing branch lobbies while steering customers towards digital and ATM channels. 
With millions of new digital banking users, what will become of the lowly branch?
Mark Aldred, Vice President of International Sales at Auriga, and Bob Meara Senior Analyst at Celent will talk about it in this webinar, moderated by Daniel Couzens, Vice President B2B Technology at Allison and Partners.

#NextGenBranch: how has COVID-19 reshaped bank branches?

branch bank

Covid-19

Next Generation Security

Digital Banking

Digital Experience

Digital Performance

Customer Experience

Customer Engagement

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#NextGenBranch: how has COVID-19 reshaped bank branches?

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