How to Build Closed-Loop Automation in Response to Infrastructure Events

Both on-prem & cloud network infrastructure are critical for companies to deliver services faster to customers, but managing & securing this important resource requires infrastructure & security teams to identify issues quickly & react immediately to avoid outages or breaches. Manually identifying these events from massive amounts of infrastructure telemetry data & responding with manual processes increases outage times & security risk. Infrastructure & Security teams require tools that can identify & prioritize critical events & immediately run automated responses across all infrastructure. Today, you can leverage Kentik’s ability to collect cloud & network telemetry data & generate intelligent alerts based on your organization’s requirements. When integrated with Itential, these alerts can immediately trigger an automation for the entire end-to-end remediation process, which can include updating infrastructure, managing incident response processes, & notifying teams. Combining both platforms enables enterprises to build closed-loop automations that respond to security & infrastructure events in real time. In this live demo, Rich Martin, Director of Technical Marketing, Itential & Leon Adato, Principal, Technical Evangelism at Kentik, will demonstrate how to utilize the Kentik Observability Platform with the Itential Automation Platform to build automations that rapidly respond to cloud, network, or security infrastructure events & update teams & critical IT systems. You’ll see how to: • Leverage Kentik to generate Alerts for AWS infrastructure & trigger an Itential automation. • Acknowledge the Alert Event in Itential, extract & transform data provided by Kentik platform. • Automate the Change Request & Incident processes in ServiceNow for audit & documentation. • Validate data & automate logic to update AWS Security Group or determine another course of action. • Update Infrastructure & Security teams of the event & the automated response in MS Teams.