Name: Drive Superior Customer Engagement with Microsoft D365 for Customer Service
Start: 2021-09-29T17:00:00Z
End: 2021-09-29T17:00:44.000Z
Location: BrightTALK
Rating: 4

Synoptek is a business and technology consulting firm that helps businesses envision, transform, and evolve. As a global systems integrator and managed technology services provider, Synoptek partners with organizations worldwide to help them navigate the ever-changing technology landscape and build solid foundations for their business. With its comprehensive offerings, global workforce, and strategic technology partnerships, Synoptek helps organizations grow their business while optimizing and protecting their ecosystem. With growth, ownership, inclusivity, and philanthropy embedded in its DNA, Synoptek is committed to delivering improved business results and unmatched service to all its stakeholders. www.synoptek.com

Your IT department manages the company’s IT infrastructure and services to keep the organization running smoothly, but you are increasingly responsible for supporting the applications, workflows, and processes for functions outside of IT. When department heads in HR, Finance, Legal, Facilities and Customer Service turn to you for solutions and support, how do you handle the workload and the pressure?

We have assembled a panel of IT experts with first-hand experience to discuss your many workflow challenges and ways to address them. Topics include:
• Shoring up your IT service/operations/asset management
• How to expand IT services beyond IT without reinventing the wheel
• How are other organization finding success
• The ServiceNow Platform
• Why Synoptek

Learn how one platform can consolidate workstreams quickly and efficiently so you can keep up with organizational demands and still sleep well at night.

Panelists include:
* Mike Venezia, BDM/ServiceNow Practice, Synoptek
* Lori Eddlemon, Principal Consultant/ServiceNow Practice, Synoptek
* David Simpson, Technology Offerings Leader, ServiceNow

The Expanding Role of IT: How to Meet the Demand and Sleep Well

For growing businesses, the spectrum of competitors ranges from small rising start-ups to large, well-known enterprises. Every single competitor is working to deliver the best products, around-the-clock services, and highly responsive customer experiences. If you are a growing business, you surely do not want to get bogged down by outdated accounting software or legacy ERP systems and need to actively shift your ERP strategy to accommodate changing needs and support sustainable growth.

Business Central ERP is quickly becoming the go-to enterprise system for organizations looking to empower people with innovative capabilities, streamline operations, and effectively engage with customers. By putting flexibility at your company’s core, Business Central enables you to evolve and adapt to changes in real time. This means you can start small and then extend as required when it comes to employees’ roles, industry, or business needs.

Join our speaker, Victor Diercksen, Sales Solution Engineer, as he reviews the key features that make Dynamics 365 Business Central stand apart from the competition and how it can drive value for your organization.

This webinar will cover the following:
• Determining if you are outgrowing your ERP system
• Benefits of Dynamics 365 Business Central
• Making smarter decisions
• Next steps

Key benefits of a modern ERP solution - Dynamics 365 Business Central

Customers are spoiled for choice when it comes to choosing a company they want to buy a product or service from. In such a competitive business environment, it is critical to fully understand customer needs and efficiently curate solutions. 

To stand out in a dynamic world, having a CRM solution can be the ultimate business resource. Dynamics 365 CRM provides a gamut of modern capabilities to help organizations streamline sales processes, boost productivity, and increase profitability.  

Join our speakers Genya Akselrod, Practice Director – Business Applications – CRM and Akhilesh Nandwana, Vice President – Business Applications, as they help you discover the different capabilities of Dynamics CRM and how your business can consolidate its data and improve reporting, streamline operations, and promote customer relations and retention. 

This webinar will cover:
• An overview of Dynamics CRM 
• A Dynamics CRM UI Demo
• Why organizations choose Dynamics CRM
• Success Stories to learn from

CRM 101 – Everything you want to know

Today, technology leaders are tasked with making critical decisions that affect the bottom line and growth of business and constantly face growing challenges in cloud adoption and management. Reality is, many organization’s cloud expectations are not being met – high costs, low efficiency, lack of skillsets or resources, to name a few. Without a roadmap in place, a successful adoption or migration to Cloud is difficult. This is where Synoptek will swoop in and save the day!

Join this webinar and learn how the Synoptek Cloud Readiness Assessment is designed to provide data analytics, cost analysis and recommendations to drive your company towards an informed decision.

Our speakers, Darren White, Practice Director - Cloud Advancement, Ken Knox, Director - Cloud Consulting will discuss: 
• The What and Why of a Cloud readiness assessment
• What Synoptek brings to the table as a Cloud Partner 
• And announce an exclusive offer from Synoptek

Maximize Your ROI in Cloud: A complete readiness assessment for Azure and AWS

If you are struggling to bring your business communications into the Cloud, or want a better VoIP experience, Synoptek can help! As a Microsoft Tier 1 Gold Partner with Advanced Specialization in Teams Calling, Microsoft has chosen Synoptek to co-present this webinar. The webinar will feature a discussion and live demonstration of Teams Phone System (plus enhanced applications such as SMS and Analytics Dashboards!).

The first 5 customers that sign on after the webinar will receive: 
• 6 months FREE Teams Phone System Package for all users - Includes Phone Number, Unlimited North American Minutes, Premium Support, Enhanced Analytics
• 1-on-1 Architectural & Design session with Microsoft Technical Team and Synoptek telephony experts to ensure successful onboarding

Webinar Speakers:
• Greg Walker – Real-Time Communications Practice Director, Synoptek
• Manish Dhall – Sr. Partner CTO, Microsoft 
• Sydney Huggins – Real-Time Communications Operations Manager, Synoptek
• Scott Rendell – Cloud Solution Architect, Microsoft

Modernize Communications with Microsoft Teams Phone System

Many organizations stumble on the tech adoption journey and achieve sub-standard business outcomes because of the lack of a proper strategy in place, which makes it impossible to get the desired returns from tech investments.

Leveraging technology as a strategic differentiator can aid in several ways: it can integrate siloed departments and systems, improve process efficiency, open up new avenues for revenue, as well as deliver more value to customers.

In this webinar, Synoptek’s CEO, Tim Britt and Practice Director - Consulting, Jerry McGlynn will talk about: 
• Impact of Technology on Business
• Technologies that industries need to incorporate in today’s era
• A Roadmap to get to the top level
• Challenges While Adopting Technology
• How Synoptek can help?

Enhance ROI & Business Growth: A Roadmap using Tech as a Differentiator

What if a critical piece of medical equipment or supplies goes missing, gets misplaced, or is damaged? There could be terrible consequences. Healthcare providers consider pricing when choosing suppliers, but quality, service, and reliability are more important.

Information systems of medical suppliers include a lot of data that can be harnessed and analyzed to uncover potential for innovation and process efficiency improvements.

In this webinar our speakers Michael Wisniewski - Business Development Manager, and Sean Ryan - Solution Architect will demonstrate how Business Intelligence (BI) and analytics tools enable a medical supplier to collect data and analyze every part of their supply chain and distribution network to optimize sales, forecasting, demand planning, sourcing, production, and distribution.

Key points to be covered:
1. How will Business Intelligence help you make accurate predictions?
2. Proven results through Business Case Studies
3. How do we approach BI?

Leverage BI & Data Analytics to Empower Decisions in Healthcare & Manufacturing

Digital Transformation is about using the best-in-class enterprise applications and leveraging them to the fullest to optimize business operations effectively. ServiceNow platform offers users the capability to push their digital transformation journey forward by helping them digitize workflows, streamline day-to-day functioning, deliver intuitive experiences, and make data-backed decisions.

In this webinar, our ServiceNow experts, Bill Kane, Practice Director - ServiceNow, and Lori Eddlemon - Principal Consultant - ServiceNow, will discuss the changing facets of Digital Transformation in 2022 and how organizations can leverage ServiceNow to accelerate their Digital Transformation endeavors. The key topics of discussions will be:

• Digital Transformation in 2022
• How ServiceNow Accelerates Digital Transformation 
• Case Study: ServiceNow’s Role in Accelerating Digital Transformation 
• ServiceNow Implementation and Upgrade Best Practices 
• Synoptek’s ServiceNow offerings 
• Exclusive Assessment Offers for Webinar Attendees

Driving Digital Transformation with ServiceNow

In this webinar, we will cover: Changing Facets of E-commerce, How Magento Supports the Changing Needs of Retail Business, Synoptek’s Magento Offerings, and Discovery Offer.

Leveraging Magento | Make Your E-commerce Business Come Alive!

An organization's potential to transform into the future is highly dependent on its ability to leverage new technologies meaningfully. That's why several organizations trapped in complex legacy systems find it impossible to succeed in their digital transformation projects. While trying to accelerate their digital transformation journey to overcome the COVID-19 setback, enterprises have realized that any kind of transformation is impossible with a legacy applications stack. In today's webinar, Debbie Zelten - Director, Application Development and Business Intelligence, and her team talk about the need for Application Modernization in the post-pandemic world and the best practices for carrying out an enterprise application modernization project quickly and successfully.
 
Outline:

- Why a Legacy Ecosystem Can’t Survive the Post-COVID-19 World
- Application Modernization Approach Framework: The 5 Rs (Rehost, Refactor, Rearchitect, -- Rebuild, and Replace)
- Best Practices for Application Modernization
- Synoptek Application Modernization Services and Case Studies

Application Modernization: The First Step towards Digital Transformation

How has the pandemic changed the technology outsourcing industry? Has it become more disruptive? Should organizations transform the way they collaborate with their technology outsourcing partners? How has the remote work culture changed organizations' outlook towards business? 

And more importantly…  Will your current outsourcing practices help you succeed in the changing global business scenario? If not, what should you change? 

In this webinar, Changing Facets of Tech Outsourcing: Moving towards Strategic Sourcing, Synoptek's VP – Sales and Alliances – Mike Bank will talk about:  
- How your outlook towards outsourcing must change now 
- Tech outsourcing v/s Strategic sourcing  
- New trends in the outsourcing world  
- How to partner with the right outsourcing firm and creating a meaningful collaboration

Changing Facets of Tech Outsourcing: Moving Towards Strategic Sourcing

COVID-19 has changed how businesses and supply chains function. In this world of increased complexity and fast-changing business needs, reskilling and cross-skilling workers and creating more resilient supply chains have become extremely important for enterprises. Strengthening supply chains becomes important to survive and grow and become competitive in the uncertain business environment that lies ahead. 

In this upcoming webinar, Akhilesh Nandwana - VP, Business Applications and Advisory Practice and Dogan Adiyaman, Microsoft Dynamics 365/AX Functional Lead will discuss:
- Why a Legacy Ecosystem Can’t Survive the Post-COVID-19 World
- The Emerging Supply Chain Needs of the Enterprises
- How to Reduce Supply Chain Disruptions with Microsoft Dynamics
- Relevant Synoptek Supply Chain Redesign Case Studies

Re-imagining the Supply Chain with Microsoft Dynamics

Accelerated Growth. Better Scalability.

Software-as-a-Service (SaaS) is one of the fastest-growing business models globally as it helps businesses streamline their operations and improve customer experience. As SaaS applications can run on Servers as well as on Serverless or PaaS-based architecture, businesses' dependency on different configurations of every platform reduces considerably. SaaS way of development makes it easier to build innovative and scalable products and ensures that maintenance and updates are easier and faster. In this webinar, we will talk about why you should choose a SaaS model for building custom products - and how it can accelerate your time-to-delivery, empower your team and help your business scale.

Key topics covered:

1. How the SaaS model has revolutionized product development
2. SaaS development lifecycle
3. The benefits of SaaS development
4. How to choose the best SaaS development partner
5. Synoptek case studies

Custom Application Development – The SaaS Way

Enterprises today can’t look at application maintenance in isolation. Continuous integration and deployment model, which are the need of the hour, can’t be fructified with application maintenance as a separate function. That’s why application maintenance is fading as a function and is now closely coupled with the larger product development group. In addition to the changing face of application maintenance within an enterprise setup, an alarming shortage of skilled resources, who can manage full-cycle requirements for application support and maintenance, and an ever-expanding threat landscape have put organizations in a challenging position. While continuous application management is difficult with limited in-house talent, non-maintenance of applications leads to more significant problems such as apps instability, compliance issues, performance and reliability issues, SEO challenges, and serious security concerns. According to an RSA report, 80% of mobile frauds come from mobile apps. 

As application maintenance becomes increasingly crucial from performance, delivery, and cybersecurity perspectives, you’ll need experts to help you make the most out of your legacy applications. In this webinar, our Application Development experts, Debbie Zelten – Director, App Dev and BI, Sanjay Narang – VP, Consulting Services, Manan Thakkar – Practice Manager, Consulting, and Zachariah Frakes - Senior Manager, App Dev will discuss:

1. Challenges with Managing Mission-Critical Applications and Best Practices for Successful Application Upgrade & Maintenance 

2. Why Organisations Hesitate to Modify Their Applications and Tangible/Intangible Loss of Not Maintaining the Applications 

3. About Synoptek’s Application Service Management Platform and Why Partner with an MSP for Application Support & Maintenance

4. Key Benefits of Application Upgrade & Maintenance

Act Now! Application Maintenance Can’t be Delayed Anymore

With the number and magnitude of security incidents ballooning, there is a pressing need for organizations to create a culture of cybersecurity, build awareness, and train users to become the champions for cyber safety.

Forrester’s Predictions 2022: Cybersecurity, Risk, And Privacy report reveals that 55% of security professionals reported their organization experienced an incident or breach in the past 12 months. Evaluating (and advancing) the current level of cybersecurity plays a huge role in helping organizations decide when and where to start their cybersecurity journey.

This webinar will cover how conversations and practices around Cybersecurity, Privacy, and Compliance will evolve in 2022. Synoptek’s VP - Business Infrastructure Solutions Management, Eric Westrom and Chief Information Security Officer, Chris Gebhardt, will also discuss:
• Cybersecurity, Privacy, and Compliance: What’s Changed in the Post-pandemic World
• Scenario/Case Discussion: Cybersecurity Adoption by an Enterprise (the process and the results)
• Introduction to Synoptek SECURES Maturity Model and the Key Controls an Organization Needs to be Truly Secure
• Introduction to Synoptek SECURES Assessment

Cybersecurity, Privacy, and Compliance in 2022

Cloud adoption is the way forward – and there are no two ways about it. However, according to an industry report, an estimated total of $14.1 billion was wasted in cloud overspend in 2019 alone. By 2021, the cloud waste is expected to increase by $21 billion. For AWS users, with some built-in features, optimizing this wastage becomes easy. Let’s join our experts, Darren White, Practice Director – Cloud Advancement and Mark Belanger, Architect - BISG, to learn about simple ways to optimize your AWS instance and prevent cloud wastage.

Webinar: 5 Simple Ways to Reduce Your AWS Spend

In 2021, providing ‘superior customer experience’ has taken over almost all other business goals. Organizations try everything in their capacity to ensure that their customers have a seamless experience with their front-life staff. That’s why when customer service agents are provided the right tools to assist the clients, it makes the agents' job easier, eliminates time wastage, and increases customer satisfaction retention. In this webinar, our speakers – Miguel Sanchez – Sr VP, Business Software and Support Group (BSSG) and Greg Luttrull, Dynamics CRM Functional Lead – will discuss one such excellent customer service tool, Microsoft Dynamics 365 for Customer Service. They will talk in detail about: 
• Why businesses need Microsoft Dynamics 365 for Customer Service more in the post-pandemic world 
• The tight integration between Microsoft Dynamics 365 Customer Engagement and Customer-Self Service Portal
• How the Customer-Self Service Portal provides comprehensive solutions for customers and customer service agents alike
• The salient features and service capabilities of the Customer-Self Service Portal
• How you can customize and leverage the Customer-Self Service Portal for your needs

Drive Superior Customer Engagement with Microsoft D365 for Customer Service

Microsoft

D365

Dynamics 365

Customer Service

Customer Experience

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Drive Superior Customer Engagement with Microsoft D365 for Customer Service

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