Name: How The Cheesecake Factory Uses Engagement to Build Employee Happiness & Loyalty
Start: 2021-05-25T19:00:00Z
End: 2021-05-25T19:00:44.000Z
Location: BrightTALK
Rating: 4.7

Our Learning Management System (LMS) supports and strengthens every learner to ensure your brand promise is delivered to your people, and to the world.  We view learning as the path to a stronger culture, a greater brand, and vital to building communities of employees, customers, and partners.

While soft skills are undeniably essential, they’ve often been overshadowed in traditional training agendas. With Wisetail + Uplifting Leadership’s innovative content offerings, it’s time for a renaissance. 

We cordially invite you to join us to dive into;

The Soft Skills Renaissance: Explore the reasons behind the sidelining of soft skills and discover the growing demand among HR and L&D professionals to prioritize them. 
Elevated Training with Ease: our ready-to-go content doesn't just promise quality - it ensures ease of integration. Unveil the convenience and adaptability that L&D professionals have long sought after. 
Four Pillars of Engagement: Mastering time management for peak efficiency. 
Managing perceptions to foster robust workplace bonds. 
Excelling in guest services for memorable engagements. 
Cultivating leadership acumen to inspire and guide with aplomb. 

Join us as we refocus and renew our commitment to a training content approach that celebrates the multifaceted human experience.

Elevating Soft Skills: Training Content for Today’s HR + L&D

As restaurant operators, we are consistently juggling… it all. From mass communication efforts, to updated training materials, to certification handlings, to making sure we’re simply dialed into our teams - we have a lot on our (literal and figurative) plates. Join the Salata L&D team Tiffany Perez (Sr. Director of Training and Development) and Madi Pickett (Training Content Manager) as they sit down and reflect on the training initiatives that have amplified their franchise teams’ success and given their family of restaurants the tools to be successful between restaurants.

Digital Training that (Actually) Bridges the Gaps with Salata

To feel sexy is to feel like you belong. To be engaged through humor, connection and purpose - not just lifeless instruction. Safety is both mental and physical. Over the years, safety has gotten a bad rap; something stiff, rigid, and overwhelming. To change that, we’re joining forces with industry-leading restaurant training experts Arrow Up to look at why safety is that super simple secret ingredient that most are missing. 

Join us as we walk through Arrow Up’s OSHA/EEOC compliant courses. We'll examine what it means for safety and harassment prevention to be the foundation of a healthy bottom line, and how focusing on safety equates to building a culture of leadership, and attracting team members who care.

Making Safety Sexy Pt. 1 with Arrow Up Training

Dr. Casey Cox is the Founder of Ascend Coaching Group and holds a Ph.D. in Business Psychology. He has over 10+ years working in the field and deeply examining the psychology of the workplace. It has helped him to develop effective human resources and people operations strategies, made him passionate about fostering a culture of inclusion and respect within organizations, and driven him to become committed to helping organizations achieve their goals by building a strong and engaged workforce.

In this third (and final) webinar of the series Putting the Human Back in HR,  we are opening up the floor to YOU. Ask Dr. Casey anything! 

He has given his insights on myths surrounding employees retention, the evolution of employee retention, the benefits of effective employee programs, and how you improve retention rates He has demonstrated how to build trust amongst your employees, how you can take build a reputation for retaining top talent and how you take action and show you are actually sitting on the same side of the table as your team members (and hint: what major impact that makes!). Now is our time to hand the mic to you - what else are you curious about? Submit questions in the form of the attachments area.

Ask Me (The Expert) Anything | Putting the Human Back in HR, Part III

In Part I of this series, we had the opportunity to reassess necessary aspects of employee retention in today's job market. Ascend Coaching Group Founder, Dr. Casey Cox, shared insightful information that supports the organizational shifts needed to respond to ever-evolving retention efforts and people operations strategy. 

Please join us for Part II of the series, Putting the Human back in HR, where we dive deeper into a specific case study focused on employee retention strategy. You will walk away understanding: 

How to build trust and impact amongst your employees,
How to build a reputation for retaining top retention + talent,
How you actually sit on the same side of the table as your team members (and hint: what major impact that makes!)

Casey holds a Ph.D. in Business Psychology and has over 10+ years working in the field and deeply examining the psychology of the workplace. It has helped him to develop effective human resources and people operations strategies, made him passionate about fostering a culture of inclusion and respect within organizations, and driven him to become committed to helping organizations achieve their goals by building a strong and engaged workforce.

Connect with Dr. Casey Cox on LinkedIn below.

Sitting on the Same Side of the Table | Putting the Human Back in HR, Part II

Join Wisetail's Kyle Reichelt as he showcases the value of pairing training strategies with daily operational activities (hello learning in the flow of work!), highlights how learning in the flow creates an active learning process, and demonstrates how continuously learning throughout the workday creates consistency, all through Wisetail's new tool Ontrack.

By bringing learning and doing together into one platform, L&D leaders can gain valuable insight into where training gaps exist and help to create a culture of accountability that empowers employees to form instrumental habits and reinforce positive behaviors through checklists.

Product Demo: A Modern Approach to Learning in the Flow of Work

It’s not groundbreaking news and we aren’t the first to share it: old school human resource methods do not cultivate sustainable people operations strategies. Today, we are experiencing a job market that has seen shock, growth, and evolution. How do we navigate all of this? 

Please join Wisetail and Dr. Casey Cox, Founder of Ascend Coaching Group, as we uncover the importance of effective employee engagement and retention strategies (emphasis on effective!) in the first part of our webinar series Putting the Human Back in Human Resources.

Casey will be sharing with us his insights and expertise on:

- The evolution of employee retention;
- The big myth surrounding employee retention;
- The benefits of employee retention;
- How to improve retention rates.

Casey holds a Ph.D. in Business Psychology and has over 10+ years working in the field and deeply examining the psychology of the workplace. It has helped him to develop effective human resources and people operations strategies, made him passionate about fostering a culture of inclusion and respect within organizations, and driven him to become committed to helping organizations achieve their goals by building a strong and engaged workforce.

Connect with Dr. Casey Cox on LinkedIn below.

Uncovering Effective Employee Retention | Putting the Human Back in HR, Part I

We’re (virtually) gathering to continue the conversation in PT III of our webinar series: Reflections & Projections – Implementing Your L&D Programs. 

We will be tackling all things implementation. We will work through company buy-in of tech solutions, how to actually find the right partnerships in those tech solution providers, and how to make it all happen - to drive success!

In our time together, we’ll be covering: 
- How to communicate the full-value of your programs company-wide (aka buy-in!) 
- How to actually find the right partnerships in tech-solution providers
- How to make it all happen and implement programs that drive success

If you’re just joining us, welcome! This is the third and final webinar in a series of L&D centered virtual events aimed to bring analysis and action to your internal programs.

Reflections & Projections Pt III | Implementing Your L&D Programs

We’re (virtually) gathering to continue the conversation in PT II of our webinar series: Reflections & Projections – Diving Deep into L&D Programs with Wisetail leader Rebecca Blanksma. 

In our time together, Rebecca will facilitate reflection-prompting exercises that will support us in taking a more extensive look at our own L&D programs, all to to identify gaps in strategy and plan for the upcoming year. In our 30 short minutes, we will touch on:

The who – L&D is about supporting your people. Let’s emphasize the people part of HR and get to the core of who these programs are about.      
The why – What is the driver of this conversation for you? Why should we all take a moment to identify gaps in growth programs?
The what – Let’s identify what those programs are, the goals of them, and define success.

If you’re just joining us, welcome! This is the second webinar in a series of L&D centered virtual events aimed to bring analysis and action to your internal programs.

Reflections & Projections Pt II | Diving Deep into L&D Programs

A new year always prompts reflection. As we ease into 2023, lets (virtually) gather to talk the good, the bad, and the exciting of the past year and - really - dive into what's to come in the L&D space in 2023. Through an open panel discussion with Wisetail leaders Ali Knapp, Ryan White, and Kat Claypool, we will have a look-back at 2022, assess where we sit in the present with L&D trends, then anticipate where the learning industry will take us in the future. We hope you join us for a short pause and reset for the year. Bring your coffee, tea, and questions! 

Ps: And if that's not enough excitement, everyone who joins will get coffee on us!

Reflections & Projections | The Past, Present, and Future of L&D in 2023

Without a doubt - we have the best clients. We may be bias, but they continually up level their commitment to L&D, so we love to humbly show them off. Join us as we explore the best use cases in Q4 of Wisetail client platforms. We refer to it as Best of Show. 

From expanding global fanbase education resources to igniting motivation through recognition programs, take a look at how real life companies are creatively solving real life (and super common) workplace challenges.

We explore:
- How team recognition messages boost engagement and build culture
- Where favorite restaurants boost employee compliance through innovative certification features
- How celebrating employees and their accomplishments leads to an engaged community

Q4 Best of Show

Checklists have long been considered a standard tool for managing processes and completing required tasks.  However, to empower employees, create a culture of workplace safety, and ultimately modify behaviors, learning and development must coexist within checklists. Join us for a webinar focused on all things checklists. Our team will highlight the reported habits and behaviors that put businesses at risk of checklist failure, why learning is an essential component of daily operational tasks and habits, along with key findings of a recent survey of frontline workers who use checklists in their day to day. We will break down how our dynamic checklist tool, OnTrack, puts training professionals in the driver's seat to create a proactive relationship between daily operational tasks and learning—ultimately transforming your company from better into the best experience for workers, guests, and the community. 

At the end, you’ll receive a sneak peek into OnTrack. You'll experience how this tool is transforming companies to better engage frontline employees and its foundational impact on business growth. 

Key Takeaways
- Why checklists alone aren’t enough.
- The value of pairing your training and development strategies with daily operational activities. 
- How to implement an operational strategy that emphasizes learning.
- Technology’s role in creating optimal guest experiences. 
- Sneak peek of our essential checklist tool - OnTrack.

Connect with the Wisetail team before the event!
Product Manager at Wisetail, Kyle > https://www.linkedin.com/in/kylereichelt/ 
Product Marketing Manager at Wisetail, Toni > https://www.linkedin.com/in/tnigrellilafleur/

Why Checklists Alone Aren't Enough | Connect Learning & Doing with OnTrack

The modern work environment is peppered with numerous virtual tools that enable businesses to streamline and simplify previously complex processes. Embracing new technological advances paves the way for more hybrid learning methodologies, and enables the reimagining of customer and supply chain engagement. By leveraging available technology, Intertek found that their investment allowed for the collection of knowledge and education on a single platform, and supported the successful improvement of their customer supply chain and delivery of their program goals. 

Join the Wisetail team as we chat with our Intertek Business Assurance partners, and learn how their process of digitization has enabled:

- A modern approach to customer interaction
- Accessible training to customers and customer supply chain on a globalized scale
- Continuity of customer and customer supply chain training resources, regardless of unpredictable global circumstances.

Intertek Business Assurance Presenters: Nellie Cunningham, Change Management and Training Manager  |  Richard Norris, VP, Data Analytics and Digital Services  |  Caitlin Connell, Director, Global Marketing

Wisetail Presenters: Ryan White, Director of Client Success  |  Rebecca Blanksma, Lead Implementation Manager

Re-imagining Customer Supply Chain Engagement and Training

We might be biased, but we're pretty sure we have the best clients. So let us humbly show them off! Join us as we explore the best use cases of Wisetail client platforms. From curating content, to creating a global fanbase to intuitive navigation and learning pathways, take a look at how real life companies are creatively solving common challenges. 

We'll be discussing:

- Curating content for your audience
- Creating a global fanbase in your LXP
- Empowering your employees through intuitive navigation and learning pathways

Q3 Best of Show

In the last two years, the word "pivot" has ran parallel with the words "new normal." We have performed hardcore, strategic maneuvering through murky waters into drastic newness. And here we are - yet again - facing relentless economic predictions of recession, team scale backs, and a downward slope in what we have built up. Just more hurdles to add to our resumes' we suppose!

Join us as we dive deeper into what this means for learning and development. You're invited to participate in an inside-access webinar with a panel of Wisetail thought-leaders. We will open the floor to questions, comments, and collaborative discussion of pivoting L&D initiatives, what it means to be using existing resources, diversifying team learning strategy, and more.

Preparing to Pivot: What to do when the world says "Hold My Drink!"

As learning & development professionals, there is a never-ending aspiration for better - better onboarding, better training programs, better retention, and better teams. Nick Kyle and his team at Bagel Brands pinned down an ingredient in their better recipe: training delivery. 

Join us as we sat down with Nick Kyle to examine:
- Why Bagel Brands refined the focus within their onboarding and training efforts
- How Bagel Brands has found value in people-centric onboarding
- How their data supports why these initiatives are so important for team retention

Identifying Gaps in Training Programs (and Seeing Results!)

Sit back, relax, and join us for Wisetail's learning leader event - Accelerating Engagement: How Christian Brothers Automotive Changes L&D in the Auto Repair Industry

In this virtual event, we will sit down for a "show and tell" with Lauren Strang, Manager of Learning & Development at Christian Brothers Automotive Corporation. Lauren will discuss how Christian Brothers Automotive keeps the foot on content accessibility and formulates franchise engagement programs. She'll also give insight into how her team reverses the role to give training feedback and fill-up on content ideas.

Spots are limited. Register today!

Accelerating Engagement: How Christian Brothers Automotive Changes L&D

Sit back, relax, and join us for Wisetail's learning leader event - Their Success is Our Success: The Importance of Implementation Strategies 

In this virtual event, we will sit down for a "show and tell" with Audrey Benet, Director, Training at GuestCounts Hospitality. Learning & development activities and training delivery are critical to the success of new employees. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience. Join us as we take a deep dive into why implementation strategies are important to the foundation of L&D success! 

Spots are limited. Register today!

Their Success is Our Success: The Importance of Implementation Strategies

Join us for a fireside chat with Cheesecake Factory’s Stu Ackerman. Stu has impacted many employee engagement initiatives at The Cheesecake Factory over the past fifteen years, and we’re looking forward to discussing why a people strategy geared towards engagement has been key to the brand’s success. We’ll learn about what he’s learned over the years, and the part that technology will play in L&D, culture and community at The Cheesecake Factory moving forward.

How The Cheesecake Factory Uses Engagement to Build Employee Happiness & Loyalty

Employee Engagement

Learner Experience

People Strategy

Human Capital

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Get powerful sales management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on the sales strategies that are generating record-breaking booking, revenue and retention numbers.

Sales

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

How The Cheesecake Factory Uses Engagement to Build Employee Happiness & Loyalty

Presented by

About this talk

More from this channel