High Net Worth (HNW) fraud: motives, missed opportunities and mitigation

During this webinar we will examine the ever-changing profile of high net worth customers and consider the importance that data and analytics plays in swiftly validating genuine claims. We’ll study several emerging fraud risks and consider how unconscious bias, if not kept in check, can hinder fraud identification. Finally, we’ll discuss the importance of strong relationships, trust and lateral thinking in achieving the right balance between service and fraud risk identification. By the end of this session, delegates will be able to: 1) Understand how the changing demographic of a HNW customer brings about new fraud risks. 2) Describe how a zero friction, discrete claim validation may be achieved through a blend of holistic insight and lateral thinking. 3) Detail how unconscious bias can adversely impact fraud identification and interfere with achieving the right outcome for the insurer and their customers. 4) Understand why rapport, empathy and a strong relationship with the customer are key to delivering great customer service and fraud identification. 5) Describe how discrete counter fraud expertise deployed at the right time doesn’t conflict with a great customer experience.